Alternatives to Mindcat Desk
Compare Mindcat Desk alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Mindcat Desk in 2026. Compare features, ratings, user reviews, pricing, and more from Mindcat Desk competitors and alternatives in order to make an informed decision for your business.
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1
EcholoN
mIT solutions GmbH
EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform -
2
ManageEngine ServiceDesk Plus
ManageEngine
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.Starting Price: $120.00/year/user -
3
Mint Service Desk
OPGK Software
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.Starting Price: $5/month/agent -
4
SolarWinds Web Help Desk
SolarWinds
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.Starting Price: $367.00/one-time/user -
5
Mindcat Maintain
Mindcat Technology Consultants FZE
Mindcat Maintain is a cloud-based computerized maintenance management system (CMMS) for facilities managers, property managers and building operators in the Gulf. It organizes tenant and staff requests, work orders, assets and preventive-maintenance schedules. Supervisors assign jobs by building, location, priority and team. Technicians use a phone-accessible interface to update job status, complete checklists, record equipment readings and maintain work histories. The system tracks equipment such as chillers, lifts, pumps and generators, and schedules recurring work. Managers can review work-order calendars and export records to CSV. Requesters can submit maintenance jobs, and WhatsApp Business can be connected during setup. The interface supports English and Arabic, including right-to-left Arabic screens. Mindcat offers setup and hosting in the UAE or Saudi Arabia, or deployment in a customer's own cloud or servers.Starting Price: AED/SAR 149/technician/mo -
6
Mindcat Sign
Mindcat Technology Consultants FZE
Mindcat Sign is an electronic-signature service for property, HR and business teams working with agreements in the UAE and Saudi Arabia. Teams upload PDFs, prepare reusable templates, place signature and information fields, and send signing links to parties in a chosen order. Tenants, landlords, job candidates and customers can sign on a phone without installing an app or creating an account. The signing page supports Arabic, including right-to-left display, and English; sender screens are currently in English, with Arabic setup available. Completed documents can be downloaded as signed PDFs with an audit log of signer details and signing events. Teams can track document status and connect signing workflows to other systems through the API and webhooks. Hosting is available in the UAE, Saudi Arabia, or a customer's cloud or servers, depending on setup.Starting Price: AED 69/sender/month -
7
Mindcat Inbox
Mindcat Technology Consultants FZE
Mindcat Inbox is a hosted WhatsApp CRM for real estate brokerages that brings company-number conversations, website chat and property enquiries into a shared workspace. Agents can be assigned to leads, while managers review ownership, reply activity and response times. Lead records can include listing source, area, budget, reference and fields for Trakheesi permits, Madmoun QR checks or Saudi REGA ad licences. Teams can use saved replies, labels, follow-ups, approved WhatsApp broadcast templates and webhooks. The browser-based inbox supports English and a partly translated Arabic interface with right-to-left layout. The service is offered on shared UAE hosting, a separate hosted copy in the UAE or Saudi Arabia, or a customer’s own cloud or servers. Slack alerts and Salesforce lead sync are connected or configured during setup; direct portal feeds are custom setup for larger teams.Starting Price: $24/user/month -
8
Mindcat Vault
Mindcat Technology Consultants FZE
Mindcat Vault is a web-based document management system for PRO and typing centres, brokerages, law firms, human resources teams and other offices managing client, property or employee records in the UAE and Saudi Arabia. Staff can scan or upload documents, organize them with custom fields and permissions, and search the text of Arabic and English scans. The dashboard brings upcoming expirations into a 90-day list and can email the team 30 days before a recorded date. Vault also supports document links with set expiry dates, email sharing, version history, notes, file activity history, duplicate-upload checks, scanner-folder or mailbox intake, and full data export. It can be hosted in the UAE or Saudi Arabia, or deployed to a customer’s own cloud or servers. The interface is available in English and is partly translated into Arabic.Starting Price: AED/SAR 59/user/month -
9
Mindcat Stays
Mindcat Technology Consultants FZE
Mindcat Stays is a hotel booking and front-desk system for hotel apartment and furnished-apartment operators, holiday homes, chalets and small hotels. It provides a property-branded booking website where guests search availability and book rooms or apartments by night, week or month. Front-desk staff manage direct web bookings, phone, walk-in and corporate stays on a calendar, with reservation records, payment balances, invoices and booking exports. Operators can configure unit types, rates, minimum stays, extras, cancellation rules, VAT and the Tourism Dirham as a separate fee, and view multiple buildings in one dashboard. The service is hosted in the UAE or Saudi Arabia, or operated in a customer cloud or data center. Guest pages support English and partly translated Arabic. It does not currently synchronize bookings with Booking.com, Expedia or Airbnb, or provide Shomoos registration or ZATCA e-invoicing.Starting Price: AED 20/unit/month -
10
Supportifier
Successifier AB
Supportifier is a cloud customer-service and help-desk platform for small and midsize businesses, including e-commerce, services and SaaS teams. It turns existing documents, website content, FAQs and past tickets into a knowledge base that a team can review before using it across a public help centre, an AI-assisted contact form, live chat, a shared support inbox and a customer portal. Customers can find published answers, see relevant help before submitting a request, or hand a conversation to an agent. The inbox organizes tickets by owner and status, supports response-time targets and provides AI-generated draft replies for staff to review. Business-system connections can add customer or order context, while the product's documented API and webhook support custom workflows. The service is delivered as SaaS, with annual platform pricing and separately scoped onboarding and integration work.Starting Price: SEK 79,000/year -
11
Mindcat Analytics
Mindcat Technology Consultants FZE
Mindcat Analytics is a hosted web analytics application for marketing teams, digital agencies and organizations measuring website traffic and campaign results in the UAE and Saudi Arabia. It reports visitors, page views, referrers, UTM campaign sources, events, goals, funnels and visitor journeys, and can attribute WhatsApp clicks, calls, forms, bookings, brochure downloads and revenue to campaigns. Teams can monitor real-time activity, compare periods, build dashboards across websites, track short links and QR codes, and share read-only reports. Its interface is available in Arabic and English. Hosting options include a shared service or a dedicated copy in the UAE or Saudi Arabia, as well as deployment in a customer's cloud or data centre. Analytics data can be exported as CSV or retrieved through the product's API. The tracking script sets no cookies by default and does not store visitor IP addresses.Starting Price: AED 99/site/month -
12
Mindcat Accounts
Mindcat Technology Consultants FZE
Mindcat Accounts is cloud accounting software for SMEs in the UAE and Saudi Arabia. It combines sales and purchase invoicing, inventory, expenses, bank reconciliation, tax records, and financial reporting, with multi-company support. For Saudi businesses, it supports e-invoicing connected with ZATCA/Fatoora, including invoice clearance. UAE VAT accounting is available, but the UAE e-invoicing service-provider connector is not yet offered. Users can manage customers, suppliers, items, stock movements, and transactions in a browser. Mindcat Accounts is available as hosted SaaS or for installation on customer servers. Arabic and English interface elements and documentation are available. It serves SMEs and accounting teams managing regional tax, invoicing, and bookkeeping. Per-user pricing, hosting costs, and setup fees apply; a REST API supports connections to other systems.Starting Price: AED/SAR 209/user/month -
13
QueueCare
QueueCare
QueueCare is a cloud queue management system for clinics and medical centres. Reception works a live board with a column for each doctor or room, and moves a patient to another doctor with one drag. Patients check in by scanning a QR code at the door, with no app to install, and follow their place in line on their own phone. Any TV with a browser becomes a waiting-room screen that calls the next patient by name and room, aloud, in Arabic or English. QueueCare also prints numbered tickets at the desk or from a self-service kiosk, keeps walk-ins and appointments on one board, and gives reception and the doctors' rooms a team chat attached to each patient. Analytics show the average wait, the busiest hours and each doctor's wait and consultation time. Arabic is native, right to left. Pro is $179 a month billed yearly or $199 billed quarterly; Ultra for multi-branch groups is priced on request. Every plan has a 30-day free trial, and a live demo needs no sign-up.Starting Price: $179/month -
14
Mindcat Lease
Mindcat Technology Consultants FZE
Mindcat Lease is a cloud-based property-management application for landlords and property managers handling residential rentals in Dubai and Riyadh. It brings lease records together with rent amounts, payment schedules and post-dated cheque tracking, including upcoming bank deposits and renewal notice dates. Users can prepare rent invoices and VAT records, monitor overdue balances and payment collections, and produce owner statements and monthly reports. The system includes tenant and owner portals, document storage, maintenance requests, WhatsApp reminders, and CSV exports for accounting workflows. Mindcat Lease can be configured with help from the vendor and is offered on a shared hosted plan or a dedicated UAE/Saudi cloud environment; an optional deployment on a customer's own infrastructure is available. It supports English and Arabic interfaces.Starting Price: AED 15/unit/month -
15
Arqam360
Arqam360
Arqam360 is a consent management platform for online stores and websites in the Middle East and North Africa, built around Saudi Arabia's PDPL, the UAE's PDPL and the GDPR. The consent banner renders natively in Arabic (right to left) and English, sets Google Consent Mode v2 to denied by default and updates it on the visitor's choice, honours Global Privacy Control, and can hold tracking scripts and non-essential cookies until consent. An opt-in regional mode adapts the banner to the visitor's country. Arqam360 also scans sites for cookies, generates a cookie policy in Arabic or English, keeps an exportable consent log, and offers a data-subject request portal. Native apps are live on the Zid App Market, the Shopify App Store and wordpress.org, with a Salla app in review, plus a script tag for any site. The free plan covers one domain with no time limit. -
16
Mindcat Clinic
Mindcat Technology Consultants FZE
Mindcat Clinic is a browser-based clinic management system for private dental, dermatology, and physiotherapy practices and clinic groups in Saudi Arabia and the UAE. It brings branch and practitioner schedules together with patient records, visit notes, allergies, medications, prescriptions, attached documents and images, and role-based access. Staff can record charges against a clinic’s own price list, payments by cash or Mada, and review receipts and activity reports by branch, practitioner, and date. A patient portal supports appointment requests, messaging, documents, and billing summaries; optional online self-booking is provided by the separate Mindcat Bookings product. The system offers a FHIR API and can be hosted in the clinic’s country or on its own servers. Arabic screens are available but only partly translated. It does not currently provide NPHIES claims or NABIDH, Malaffi, or Riayati connections.Starting Price: AED/SAR 249/user/mo -
17
Mindcat People
Mindcat Technology Consultants FZE
Mindcat People is HR and payroll software for employers in the UAE and Saudi Arabia, including contractors, facilities-management companies and restaurant groups. It manages employee records, salary structures, rosters, attendance, leave, overtime, advances, expense claims and employee requests. A monthly payroll run calculates payslips and produces a WPS file for UAE bank or exchange-house upload, or a Mudad file for Saudi payroll; GOSI, gratuity and local rules are configured during setup. Employees can check in, request leave, submit claims and view payslips in a phone-friendly browser app, while managers review requests and payroll. The service supports UAE and Saudi companies in one installation, with hosting in the region or deployment in a customer's own cloud or data centre. Setup options include data imports, bank-file testing, a parallel payroll month and training.Starting Price: AED/SAR 29/employee/month -
18
Mindcat Screens
Mindcat Technology Consultants FZE
Mindcat Screens is a hosted digital signage system for restaurant, café, retail and other multi-branch organizations. Teams create menu boards and promotional layouts, manage screens across branches, and schedule content by time of day, date or city. Menus can show prices and product details in Arabic and English, including right-to-left text; Ramadan iftar and suhoor menus and back-after-prayer screens can be scheduled for Gulf locations. The system includes a media library, reusable layouts, screen-status monitoring, offline playback and proof-of-play reports. Staff can update menu data centrally, mark items sold out, and distribute campaigns to selected screens. POS or ERP data can be connected through an API, with Foodics feeds configured during setup. Other use cases include clinics, hotels, schools and organizations operating screens across multiple locations.Starting Price: AED/SAR 49/screen/month -
19
Mindcat Social
Mindcat Technology Consultants FZE
Mindcat Social is a cloud-based social media management platform for agencies and marketing teams managing multiple client or brand accounts. It provides a shared calendar with month, week, day and list views, post composition and scheduling, channel-specific previews, and client approval links that do not require a client account. Teams can create posts in Arabic and English, add images or video, organize content by client, and publish to connected Instagram, Facebook, TikTok, LinkedIn, X, YouTube and Google Business Profile accounts after the relevant platform app is approved. The service supports team roles, API and webhooks, and hosting in the UAE or Saudi Arabia, with self-hosted deployment options. Some network connections require setup or platform approval; Snapchat posting is not offered.Starting Price: AED 49/channel/month -
20
DentlFlow
DentlFlow
DentlFlow is bilingual cloud dental lab management software for Saudi Arabia. It connects clinics, lab admins, and technicians across clinical case intake with FDI charts and attachments, configurable production workflows, technician portals, QR shop-floor scanning, inventory and case costing, invoicing, accounts receivable, and Saudi e-invoicing with ZATCA Phase 1 basic TLV QR support (not Phase 2 / FATOORA). Arabic and English are supported. Start a 14-day free trial with no credit card required. -
21
Mindcat Surveys
Mindcat Technology Consultants FZE
Mindcat Surveys is a customer feedback and survey platform for organizations collecting responses at physical service locations. Teams create QR-code surveys that visitors open on their phones and answer in Arabic or English without installing an app. Dashboards display satisfaction scores, comments, reasons for ratings, and branch-level trends as responses arrive. The workflow is designed for multi-location service centers, government counters, clinics, universities, and other public-facing services. Administrators can manage survey questions and editor access, export response data, and use an API to send answers to reporting tools such as Power BI or Salesforce. Mindcat Surveys is available as vendor-hosted SaaS or for deployment on customer infrastructure. Pricing varies by editor seats and branch count and includes a one-time setup charge. The product interface and surveys support English and Arabic.Starting Price: $26.96/editor/month -
22
Mindcat Bookings
Mindcat Technology Consultants FZE
Mindcat Bookings is a web-based appointment booking and calendar tool for clinics, salons and other appointment-based businesses. Customers can view services and times and book online, while staff manage appointments, calendars, operating hours, resources and customer records from an administrative dashboard. Businesses can configure schedules and exceptions such as Friday or Ramadan hours, then publish a booking page or connect bookings with their website. The product supports English and Arabic booking flows for the Gulf market. Documented capabilities include calendar synchronization, reminders, appointment status management, and API or webhook options for sending booking events to external systems. Mindcat offers hosted SaaS and customer-managed server or cloud deployment choices; features and setup depend on the selected plan. It aims to reduce manual coordination and give customers a self-service booking option.Starting Price: AED 59/calendar/month -
23
NITRO IT Help Desk
Crow Canyon Software
The best and most comprehensive IT Help Desk running on SharePoint, Office 365, and Teams. Used by organizations around the world! Keep your staff focused on their jobs by resolving hardware and software issues quickly with minimum downtime. With the right tools and features, IT support teams become more efficient while improving service quality to employees and customers. Utilize the Office 365, Teams, & SharePoint platforms for detailed tracking of IT-related requests and efficient queue management. Resolve tickets quickly, reduce downtime, and increase end-user satisfaction. Lower your operational costs while keeping your staff productive and focused on their work. Users can use email, web, portals, bots, texting, and more to contact the help desk. Mark Reports & Dashboards that give both an immediate and historical view of Help Desk status. Asset Tracking, maintenance, upgrades, replacements, support.Starting Price: Contact Us -
24
Sympoq
Escon ltd
AI-powered help desk software built to manage and automate customer service and support activities from a single platform. Sympoq transforms customer support from using separate email inboxes to a robust help desk system that keeps customers informed and in control of their issues. The back-end functionalities enable customers and agents to submit and manage requests through a shared email service. When utilized as a front-end support ticketing system, customers and agents are provided access to a personalized portal with enhanced options, and the necessary data to effectively manage issues and tickets in accordance with their respective roles and permissions.Starting Price: € 0.00 -
25
Richdesk
Richdesk
Richdesk is a help desk & asset management software solution. Prioritize and assign tickets to the right agents, quickly organize ticket queues, capture resolutions for knowledge sharing and service improvement. Help staff and customers to help themselves with workflow-driven guidance, on-line knowledge, service catalog and resolution status. Automate simple help desk tasks such as ticket triage, agent assignment, team notification, SLA alerting, ticket templates and canned responses. Upload, track and manage any category of asset using customizable configuration item styles, asset maintenance and service history. Agent, team and customer stats, one-click export from ticket queues and asset lists, inbuilt dashboard and report generator. All the service management features you need, all in one place. Self-service portals that reduce repetitive calls. Fully-integrated asset management. -
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SeamlessDesk
Seamless Desk
SeamlessDesk is an affordable cloud-based help desk software that allows you to reach your companies support goals with intuitive and rich-featured software. Unlike other help desk software, SeamlessDesk does not restrict you with high priced package plans to obtain the features you want or need. We provide you with unlimited access to every feature we have regardless of the package you choose. Simply tell us how many agents you need and that's it. Automation Rules allow you to create fully customizable workflows that will trigger when specific criteria are met, enabling you and your team to stay focused on what’s important. Agents and end-users can generate tickets and requests quickly and easily via the web portal, the self-service portal, email, the mobile application, or social media platforms. Grant self-service portal access to your end-users so that they can search your Knowledge Base, submit tickets, view the status of a current ticket, and more.Starting Price: $19.00/month/user -
27
WonderDesk
Web Wonderland
WonderDesk is a fully automated web based help desk software solution. It's a Perl CGI script that easily installs on your web server. It enhances the communication between your company and your customers. It keeps your company organized and efficient. No software is needed for your customers or technicians. It's 100% web browser based. Replace your support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks. The WonderDesk help desk software solution keeps your customers happy for many reasons. Throughout the duration of each support request, they are notified via email each step of the way. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.Starting Price: $499.00 -
28
CalicoDesk
CalicoDesk
CalicoDesk is an AI-powered customer support and help desk platform designed to help businesses manage customer conversations, support requests, and service workflows from one centralized workspace. It combines AI agents, live chat, ticket management, automation, knowledge base and help center tools, customer management, saved replies, campaigns, team collaboration, and support analytics. Businesses can use CalicoDesk to automate repetitive customer inquiries, communicate with website visitors in real time, organize support requests into tickets, create self-service knowledge resources, and seamlessly transfer conversations from AI agents to human support teams when personal assistance is required.Starting Price: $19 -
29
EasyDesk
EasyDesk AS
EasyDesk is a modern ticketing and customer support solution designed to help teams respond to customer requests faster and more efficiently. It centralizes customer messages from email, chat, and social channels into a single dashboard for easy management. EasyDesk offers advanced ticket organization using filters, tags, and automation to streamline workflows and assignments. Built-in SLA tracking helps teams prioritize urgent issues and maintain service quality. Canned responses and knowledge base articles reduce repetitive work and speed up resolution times. The platform is quick to set up, easy to use, and supported by 24/7 customer assistance on all plans. Overall, EasyDesk enables businesses to scale their support operations while improving customer satisfaction.Starting Price: $29/month -
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HarePoint HelpDesk for SharePoint
HarePoint
An outstanding helpdesk solution for your SharePoint environment that boosts the quality of your IT support service to the highest level and ensures efficiency and transparency as well. Take requests from a website form or through email and create tickets into a unified list. Notify HelpDesk operators about the new incoming requests or user replies immediately. Prevent SLA violations, track reaction time and escalate or send notifications about expiring requests. Prepare reports about the quality of support services and provide monitoring of quality indicators. Automatically escalate a request if it is not processed in time. Get resolution confirmation from the client. Zero the number of forgotten or neglected requests by using a set of automatic notifications and escalation features. Reduce the number of requests by automatically displaying articles related to the question from the integrated knowledge base before the request is submitted.Starting Price: $1,299 per server -
31
ALVAO Service Desk
ALVAO
No one has to hunt around for information, whom to contact to report a device fault, a system crash or to request an equipment. Employees can contact the Service Desk either through the self-service portal or directly via Teams or Outlook. Get the full Service Desk experience without ever having to leave Microsoft Outlook. You can access your ticket log, browse our knowledge base or create e new request from a catalogue. The requester is clear about who is handling their request, its status and how much time remains to resolution. They do not have to call the helpdesk to ask about the resolution status. Don’t waste time sorting requests. The system will ensure that each request is assigned to the right team. Requests are automatically sorted according to assigned priorities. The team has a clearly organized work schedule and will never forget anything important.Starting Price: $40/agent -
32
Serval
Serval
Serval is an AI-native IT service management platform designed to automate help-desk requests, access management, and workflow building for modern teams. The solution supports natural-language input; users can describe the task they want automated, and Serval builds and deploys the workflow, presenting both a no-code UI and underlying editable code for technical teams to inspect. It handles help-desk resolution across Slack, Teams, email, or web portal; automates access requests (including just-in-time access, role-provisioning, deprovisioning, and custom policies) via integrations with identity providers and SSO systems; and surfaces analytics and insights on ticket volume, automation rate, SLA compliance, and team performance. The platform supports bi-directional sync with existing ticketing systems, pre-built workflows for faster deployment, and a public API for data integration. -
33
Deepser
Deepser
Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status. -
34
ServiceTonic
ServiceTonic
ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software. A unique automation and service management platform with a high level of configuration without the need for programming. ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making. ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users. Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR).Starting Price: $20 month -
35
EvantoDesk
Evanto
Powerful yet simple help desk software. No ticket ids, no customer portal, just personal emails for happy customers. No more ticket numbers or portals to log into, instead customers just receive a personal email. Enables fast processing of customer emails whilst ensuring that nothing slips through the cracks. Quickly and easily collaborate behind the scenes for any email using @mentions and notes. Understand your team's performance using metrics such as response and resolution times and customer happiness scores. Collaborating between the team, re-typing the same old responses, working out who is replying to what, making sure nothing slips through the cracks etc takes time using just email software. EvantoDesk is simple to help desk software that will make your team effective and facilitate very happy customers. EvantoDesk is trusted by businesses across a spectrum of industries. -
36
everything HelpDesk
GroupLink
everything HelpDesk is a simple web-based help desk solutions specially created for K-12 and local and state governments. Developed by GroupLink, a leading K-12 and government help desk, this robust help desk platform simplifies incident requests, increases productivity, and improves end-user satisfaction. everything HelpDesk provides a host of features that enable organizations to streamline and track issues, and report progress. These include email and calendar Integration, ZENworks and directory integration, asset discovery, mass ticket updates, multi-departmental service desk solution, iPhone and Android specialized interface, and more.Starting Price: $20.00/month/user -
37
ServicePRO
Help Desk Technology International
Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface. Manage requests assigned to you and your team easily from one place. Easily create and manage service requests to effectively service your customers. Set alerts and notifications to keep your support reps and customers updated in real-time. Quickly and efficiently log new requests for common issues. Choose from multiple project templates to manage multi-task activities and automate standard processes. Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. An alert is an automated notification indicating that a predefined event has occurred, and some action is needed. -
38
eDesk
eDesk
eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.Starting Price: Free -
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Re:Desk
Re:Desk
Only essential support team features. Track customer requests like a boss: from contact forms, emails, orders, etc. Track all your customers email, Twitter or Facebook requests in one place efficiently and fast. All requests are converted in helpdesk tickets and goes to specified support team agent. Check features for downloading or cloud versions. The helpdesk solution will help you to manage tons of customer messages, and automatically assign them to correct department or support agent - all for reducing workload and improving customer experience. Open Source PHP HelpDesk make it available to control working process of your support agents, and as result, increase satisfaction of your customers. Coming soon: reply time reports. Ecommerce ready customer help desk ticketing system is the best solution to organize customer support service for your online or multivendor store, for small business or medium.Starting Price: $99.00/one-time -
40
VI Service Desk
Velocity Integrations Software
The VI Service Desk is an IT Help Desk system built exclusively for HCL Notes/Domino®. It integrates seamlessly, giving you the highest ROI and lowest TCO. Create a Service Catalog with the Incident, Problem, Change, and Request Management processes or start using the VI Service Desk as a traditional help desk ticketing system and turn on features as you grow. Our new SLA Engine allows you to define start, pause, and stop conditions for SLAs based on ticket conditions. Define SLA Milestones based on a percentage of the expired SLA duration to automatically send notifications to the appropriate personnel. Implement the VI Service Desk on a global scale as a central web-based application, a replicated Notes application, or both. Access the application through the Notes client, all major browsers, iPad, and other mobile devices. Utilizing proven Domino security features, the VI Service Desk allows for security configuration based on user, group, and roles.Starting Price: $900 one-time payment -
41
Excellent Survey
Excellent Survey
Excellent Survey is a web-based survey and form builder for professionals, teams, researchers, educators and individuals. Users can start with a blank survey, an editable template or an AI-generated draft, then build questionnaires using 34 question types and conditional logic. The editor supports custom branding with colours, fonts, logos and themes. Surveys can be shared by link, QR code, email, social networks or website embed, and respondents can answer on phones, tablets or computers. The workspace provides question charts, completion and timing metrics, NPS results and audience breakdowns, plus AI-generated summaries, findings and suggested actions. Users can export responses as Excel, CSV, PDF or SPSS-ready files. The interface is available in English and Arabic, including right-to-left layouts. The free account includes unlimited surveys and responses; survey-generation requests and new AI reports are each limited to 10 per hour per user.Starting Price: Free -
42
ReadyDesk
ReadyDesk
ReadyDesk is a completely web based help desk software solution that has powerful features to meet the demands of businesses of any size. With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an email and even chat with you live online. Tickets can be created by customers and technicians from the web interface and from incoming emails. Supports file attachments and tracks all actions in the ticket history. Technicians can work on multiple tickets at the same time using the tabs at the bottom of their interface. Create multiple customer portals to support an unlimited number of departments or companies. Each portal can have its own logos and settings. Customers can view existing tickets and open new ones, view invoices, assets, downloads and more and open live chat sessions.Starting Price: $9.00/month/user -
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SutiDesk
SutiSoft
SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth. -
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Infizo Desk
Infizo
Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction. Assign tickets to specific user groups or individuals, streamlining ticket assignments and ensuring accountability for each action taken. Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication. Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.Starting Price: $59.78 per month -
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HelpDesk
HelpDesk.com
HelpDesk is a ticketing solution designed to improve the efficiency of your customer support teams. This intuitive platform simplifies interactions between your agents and customers, making every customer interaction an opportunity to deliver standout service. HelpDesk has advanced features that streamline workflow and facilitate quick and accurate responses. HelpDesk protects your data and customers' trust through top-tier 256-bit SSL encryption. It ensures that all interactions meet the highest standards of confidentiality and integrity.Starting Price: $29 per user per month -
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Focus Desk
Focus Telecom
Focus Desk by Focus Telecom is modern, cloud-based issue ticketing and service desk software solution. Feature-rich and scalable, Focus Desk enables users to effectively manage customer issues through a range of communication channels, such as web forms, chat, email, SMS, and phone. By using Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are automatically registered and resolved in a timely and streamlined way. Key features include automatic inquiry registration, ticketing system, processing deadlines, inquiry list, inquiry grouping, inquiry allocation, productivity monitoring, and so much more.Starting Price: $19.00/month/user -
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HESK
Klemen Stirn
Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question/issue—a support ticket is born. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, and see who is working on what. Each support ticket contains request details and lets you talk back and forth with the customer. -
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House-on-the-Hill Software
House-on-the-Hill Software
House-on-the-Hill Software is built to support you and the people that matter. We provide four interchangeable solutions: IT Service Management, FOI & Case Management, Facilities Management and Customer Service. Our software is flexible, affordable and created with you at the heart. Out-of-the-Box House-on-the-Hill Software is ready for these solutions in the Cloud or On-Site. Pick the solution which best reflects your organization. Deliver a modern ITIL driven service desk with a deep set of tools, automated workflows and a self-service portal. Paperless solution to aid your team with new requests logged by the public via the portal or by email, these cases can then be categorized into types and workflows. Helps your sales team provide high quality customer support. Use data driven decisions from reports and KPIs to continually improve your service.Starting Price: £40 per agent per month -
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Teckinfo ActivDesk
Teckinfo Solutions pvt. ltd.
Teckinfo’s ActivDesk Help Desk Software enables businesses to deliver fast and consistent customer support through a unified, AI-enabled platform. It centralizes customer interactions from voice, email, chat, WhatsApp, SMS, and social media into a single interface, ensuring every query is tracked and resolved efficiently. Intelligent ticket management, automated routing, and a unified agent view provide complete visibility into customer history for personalized support. ActivDesk uses AI-powered chatbots and voice bots to automate routine queries and offer 24×7 assistance. Sentiment analysis and NLP help agents understand customer intent while reducing workload. SLA and escalation management ensure timely resolutions through automated alerts. A built-in knowledge base, seamless integrations, advanced analytics, and scalable cloud deployment make ActivDesk a secure, cost-effective, and future-ready help desk solution. -
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atSpoke
atSpoke
atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.Starting Price: $4 per user per month
