Audience
It departments and companies in need of an infrastructure and endpoint monitoring solution to analyze and improve website and server performance as well as end-user experience
About ServiceTonic
ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software. A unique automation and service management platform with a high level of configuration without the need for programming. ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making. ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users. Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR).
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Pricing
Starting Price:
$20 month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
ServiceTonic
Founded: 2009
Spain
www.servicetonic.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
ServiceTonic Frequently Asked Questions
ServiceTonic Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
IT Service
Contract Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Management
Supported
Self Service Portal
Supported
Service Catalog
Supported
Service Reporting
Supported
Ticket Management
Supported
Release Management
Not Supported
ITSM
Asset Tracking
Supported
Availability Management
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
