Audience
Enterprise organizations in all industries that need a powerful IT service and support management solution
About Serviceaide
Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility.
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Serviceaide Product Features
CMDB
Effectively Manage Your IT Assets And Resources Serviceaide’s CMDB features a central repository with dependency mapping and configuration auditing that allows organizations to effortlessly provide asset management for their entire virtual and physical infrastructure. Rapidly deploy and utilize CMDB advanced capabilities all within one federated database. Gain Deeper Insight Having a single, comprehensive repository of IT information, CMDB helps companies eliminate costly downtime, secure valuable assets, and demonstrate regulatory compliance. -Improve visibility of IT resources -Reduce operating costs -Support strong IT controls -Achieve Regulatory Compliance
Change Management
Change Management For Business Compliance Modern organizations require a Change Management solution optimized to support the dramatic increase and complexity of change. Through advanced automation and workflow, you can streamline the entire change and release management processes that enable organizations to meet auditing and compliance requirements. Reduce risk by creating a central repository of all changes across the enterprise Automate the collection of critical risk documentation and change record history Dramatically reduce time to complete audit reporting Discover how Serviceaide Change Management can optimize and support your business.
Help Desk
IT Asset Management
Manage All Of Your Resources Through A Single Platform Gain deeper insight into your organization’s assets across their lifecycles. Serviceaide’s advanced asset management capabilities can be leveraged to manage valuable resources, such as hardware, vehicles, generators, art, and more. Track attributes of non-technical assets with ease, including value, warranty, and contract status.
IT Service
Maximize your organization’s productivity and cost savings with an AI-powered IT service management platform. Serviceaide sets the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less. Add value to the business by implementing processes that more efficiently manage, control, track, and govern digital services for IT and beyond. Serviceaide also leverages powerful, intelligently driven tools and automation that work proactively to take care of more customers without adding extra costs or requiring additional resources from the business.
ITSM
We Have Your Back. Focus On the Important Stuff. Comprehensive, service management platform for IT and business functions Modular solutions for change management, asset management and more Automated workflows and processes Intuitive interface Includes a virtual agent for enhanced self-service.
Incident Management
Issue Tracking
Service Desk
A Complete Solution: Service Desk Software ChangeGear Service Desk is based on an ITIL best practices framework and has been designed to be a complete solution with all the components your team needs, right out-of-the box. Affordable and comprehensive, ChangeGear’s Service Desk enables staff members across the board to enjoy the quality of service delivery they require
Workflow Management
Empower End-Users With Automation Automation is the power that runs through service and support solutions. You can apply automation across data, workflows, applications, and systems. From closing tickets faster to reducing escalations and hand-offs to creating process workflows for better cross-team collaboration automation enhances your support. Automation drives efficiency, improves performance, and reduces costs for any type of service. Looking to improve HR onboarding or tuition reimbursement? Looking to build a better service catalog for employees to purchase from? These are just a few ways you can improve your enterprise-wide services with automation. Serviceaide has a portfolio of service solutions.