Guide to IT Asset Management Software
IT asset management software (also known as ITAM) is a type of software that helps organizations manage, monitor, and maintain their physical and digital information technology (IT) assets. This includes hardware, networks, applications, services, licenses, and related support contracts. IT asset managers are responsible for ensuring compliance with corporate policies and industry regulations regarding the acquisition, deployment, use, tracking, maintenance, disposal or repurposing of the organization’s IT assets.
The primary objective of an IT asset management system is to provide visibility into every aspect of an organization’s technology infrastructure and give personnel the information they need to properly utilize these resources. To do this effectively requires an efficient process for managing all aspects of the IT asset life cycle from discovery to retirement. An effective IT asset management system allows organizations to track their technology investments over time so they know when it’s time to upgrade or replace older systems with newer ones. This can help save money in the long run because companies will no longer be buying new equipment or replacing worn-out components earlier than necessary.
Using a centralized ITAM system can also improve security by allowing administrators to check on all hardware and software distributed throughout the organization at any given time. It also simplifies license compliance requirements by helping administrators understand what types of software licenses are being used in each department or location within the company's network.
An effective ITAM system should include features such as inventory tracking capabilities that allow admins to perform audit checks easily; automated alerts whenever changes occur in hardware or software usage; reporting tools for collecting data about various aspects of an organization’s tech infrastructure; remote access control that lets admins connect remotely from anywhere around the world; integration with other business systems like eCommerce platforms or customer relationship management (CRM) solutions; and advanced analytics tools so organizations can gain deeper insights into how their infrastructure is being used and make better decisions about its future development.
Finally, a good ITAM system should come with user-friendly interfaces that make it easy for both experienced technicians and non-tech employees alike to use without needing extensive training beforehand. A well-designed dashboard should provide users with at-a-glance summaries about all current activities taking place within their organization's tech environment so they can quickly identify areas where attention needs to be focused immediately.
Features Provided by IT Asset Management Software
- Asset Tracking: IT asset management software tracks all assets and records changes, such as transfer, movement, or disposal of an asset. This data can be used to identify the location of assets, who they are assigned to, and their condition over time.
- Software License Management: With IT asset management software you can easily track and monitor your software licenses to ensure compliance with vendor requirements. This feature helps you avoid costly license overuse and penalties for noncompliance.
- Contract Management: IT asset management software allows you to keep track of contracts associated with the acquisition and use of assets. You can view expiration dates, renewal information, procurement details, and more in one place.
- Maintenance Scheduling & Support Requests: IT asset management software enables users to set up maintenance schedules for their assets and manage support requests. This can help ensure that assets stay up-to-date and running smoothly.
- Reporting & Analytics: IT asset management software provides comprehensive reports and analytics tools on your company’s inventory status and usage trends. These insights can be used for better planning ahead of potential problems or risks regarding your IT investments.
What Are the Different Types of IT Asset Management Software?
- Configuration Management Software: This type of software is used to inventory, track and manage the hardware and software components of an IT system. It helps organizations ensure that their IT infrastructure is up to date and compliant with regulations.
- Asset Tracking Software: This software helps organizations keep track of their physical assets such as servers, laptops, desktops, printers, etc. It records information about each asset’s current location and usage history.
- License Management Software: This software helps organizations keep track of the licenses for all their software applications. It alerts users when it's time to renew a license or upgrade to a newer version.
- Data Center Infrastructure Management (DCIM) Software: This type of software helps organizations improve the efficiency of their data centers by providing detailed analytics on its resources including power supply and cooling capacity.
- Network Inventory Management Software: This type of software helps administrators monitor the performance and usage of their network devices such as routers, switches, firewalls etc., in order to identify any anomalies or bottlenecks that may be impacting performance.
- Service Desk Tools: These are tools designed to help streamline service requests from end users by managing communication between administrators, technicians, help-desk staff and other personnel involved in resolving technical issues.
Recent Trends Related to IT Asset Management Software
- Automation: IT asset management software is increasingly using automation to better track assets and provide insights into the asset life cycle. This includes automatic scans of assets to detect any changes, automated notifications when assets are added or removed, and automated reports for tracking asset lifecycle information.
- Cloud-Based Solutions: More and more IT asset management software is being offered as cloud-based solutions. This enables organizations to save on hardware costs and use the software from any location with an internet connection.
- Integration: IT asset management software is increasingly integrating with other systems like inventory, ticketing, security, and financial systems. This helps to reduce manual data entry and keep information up-to-date across multiple systems.
- Mobility: Many IT asset management software solutions are now offering mobile applications that allow users to access the system from anywhere with a smartphone or tablet. This makes it easier for users to track their assets while on the go.
- Big Data Analytics: Many IT asset management solutions are incorporating big data analytics to provide better insights into the performance of IT assets. This allows organizations to identify potential problems before they become major issues, as well as identify areas where improvements can be made.
- Predictive Analysis: Predictive analytics are being used in IT asset management software in order to predict potential future issues or needs based on past trends and behaviors. This can help organizations plan for future needs or repairs in a proactive manner.
Advantages Provided by IT Asset Management Software
- Enhanced Visibility – IT asset management software can provide visibility into an organization’s hardware, software and services inventory across the entire IT infrastructure. This allows organizations to make more informed decisions about their technology investments while spotting areas of inefficiency or gaps in resources.
- Automated Discovery & Analysis – IT asset management software can provide automated discovery and analysis features that reduce the manual effort associated with tracking and reporting on assets. This helps to reduce overhead costs and improves accuracy of information available for decision-making.
- Improved Cost Management – With IT asset management software, organizations are better able to manage the cost associated with their technology investments as they are able to track utilization rates, licensing agreements, warranties, etc. efficiently. This helps organizations improve their return on investment (ROI) from their technology investments.
- Risk Mitigation – IT asset management software can help organizations to identify security risks by displaying detailed information about each device on the network so potential threats can be identified more quickly and addressed proactively. Furthermore, it can alert administrators when changes occur in order to promptly detect any malicious activity or unusual behavior.
- Better Reporting & Analytics – By providing detailed reports which are updated in real-time, IT asset management software gives organizations greater insight into the performance of their assets while allowing them to analyze trends over time so they can make better decisions going forward.
How to Pick the Right IT Asset Management Software
Make use of the comparison tools above to organize and sort all of the IT asset management software products available.
- Identify Your Business Needs: The first step to selecting the right IT asset management software is to identify the specific needs of your business. Consider how many assets you need to manage, how you plan on tracking and storing inventory data, as well as other features that will make it easier for you to manage your IT assets.
- Research Different Solutions: Once you know your business requirements, start researching various IT asset management solutions that can meet those needs. Make sure to read customer reviews and look at case studies of businesses who have implemented similar solutions successfully.
- Compare Features and Prices: Once you have a few options in mind, compare the features and prices of each solution in order to find the best fit for your budget and requirements. Make sure to look at scalability options, integration capabilities with existing systems or databases, customer support services offered by the vendor, and other key factors which could influence your decision-making process.
- Ask for a Demo: To get a better understanding of how an asset management solution works and its features in more detail, ask for a demo from vendors so that you can understand exactly what is on offer before making a commitment.
- Test the Solution Before Purchasing: Don’t make any final decisions until you’ve tested out the software solution yourself or with other members of your team to ensure it meets all of your business requirements accurately before committing fully to purchasing it.
Types of Users that Use IT Asset Management Software
- Business Owners/Executives – Those who are responsible for the financial and strategic decision-making of a business, and require accurate information regarding their IT assets in order to make informed decisions.
- Information Technology Professionals – Those who manage the organization’s IT assets, including technicians, system administrators, and other technical personnel.
- Asset Managers – Those responsible for tracking asset acquisition, maintenance & repair costs, depreciation schedules, license compliance checks and software upgrades.
- End Users – Individuals or groups within an organization that use IT assets to complete their daily tasks.
- Facility/Asset Management Companies – Individuals or companies that are contracted by businesses to manage their complex physical IT infrastructure.
- Government Agencies – Organizations that need to track & report on the use of public funds spent on IT assets & resources.
- Financial Auditors - Professionals tasked with performing independent assessments of company financial statements to ensure accuracy & compliance with legal requirements.
IT Asset Management Software Cost
The cost of IT asset management software can vary significantly depending on the features and capabilities you need. Generally speaking, most entry-level solutions cost anywhere from $500 to $2,000 per license. Mid-range products can start around $3,000 per license and go up to several thousand dollars for robust enterprise-level systems. It’s important to remember that these are only one-time costs; businesses will also likely need to pay monthly subscription fees for cloud-based services or ongoing support contracts with vendors.
The overall price tag of an IT asset management system also depends on what kinds of hardware and software assets need to be tracked. For example, if a business needs sophisticated tracking capabilities for expensive servers or data center equipment, their total cost might be substantially higher than it would be for more basic tracking on desktops or laptops. In addition, larger organizations may require multiple licenses or site licenses in order to track all their assets effectively across multiple locations.
Finally, businesses should consider any implementation costs associated with implementing an IT asset management solution. Many vendors offer specialized services such as data integration or configuration assistance that can help ensure that a system is set up correctly from the start, but these services come at an additional cost. It’s usually well worth it in the long run since properly configured asset tracking prevents potential problems down the road.
What Software Does IT Asset Management Software Integrate With?
IT asset management software can integrate with a variety of types of software, including help desk and ticketing systems, enterprise service management (ESM) platforms, inventory tracking software, and cloud-based asset management solutions. Help desk and ticketing systems provide customer support services to IT teams and end users to troubleshoot issues related to their information technology assets. Enterprise Service Management (ESM) platforms enable IT professionals to manage their IT assets from a single source of truth. Inventory tracking software helps organizations keep track of physical assets such as hardware or equipment. Finally, cloud-based asset management solutions enable organizations to store their IT assets in the cloud for remote access and centralized control.