Audience

Managed Service Providers

About SuperOps

SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer.

That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work.

SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.

Pricing

Starting Price:
$79/tech/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Company Information

SuperOps
Founded: 2020
United States

Videos and Screen Captures

Home Screen

Home Screen

Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online

IT Management, RMM, and PSA Powered by Agentic AI: SuperOps | SourceForge Podcast, ep. #58



SuperOps Frequently Asked Questions

Q: What kinds of users and organization types does SuperOps work with?
Q: What languages does SuperOps support in their product?
Q: What kind of support options does SuperOps offer?
Q: What other applications or services does SuperOps integrate with?
Q: Does SuperOps have a mobile app?
Q: What type of training does SuperOps provide?
Q: Does SuperOps offer a free trial?
Q: How much does SuperOps cost?

SuperOps Product Features

IT Alerting

Multi-User Alerting Not Supported
Alert Noise Reduction Not Supported
Enriched Incident Context Not Supported
Multiple Alert Types Not Supported
Rich HTML Email Notifications Not Supported
Dynamic Notifications Not Supported
Incident History Audit Not Supported
Alert Routing Not Supported
Escalation Policies Not Supported
On-Call Management Not Supported

IT Asset Management

Asset Tracking Supported
Contract/License Management Supported
IT Service Management Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Not Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management

Event Logs Supported
Hardware Inventory Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported
Capacity Monitoring Not Supported
Compliance Management Not Supported
IT Budgeting Not Supported
License Management Not Supported

IT Project Management

Time & Expense Tracking Not Supported
Milestone Tracking Not Supported
Requirements Management Not Supported
Supports Agile Not Supported
Issue Management Not Supported
Percent-Complete Tracking Not Supported
Supports Scrum Not Supported
Portfolio Management Not Supported
Resource Management Not Supported
Task Management Not Supported
Status Tracking Not Supported
Testing / QA Management Not Supported
Bug Tracking Not Supported
Product Roadmapping Not Supported
Prioritization Not Supported

IT Service

IT Asset Management Supported
Contract Management Not Supported
Incident Management Not Supported
Knowledge Management Not Supported
Release Management Not Supported
Self Service Portal Not Supported
Service Catalog Not Supported
Service Reporting Not Supported
Ticket Management Not Supported

ITSM

Change Management Not Supported
Problem Management Not Supported
Self Service Portal Not Supported
Configuration Management Not Supported
Dashboard Not Supported
Incident Management Not Supported
Availability Management Not Supported
Contract/License Management Not Supported
Release & Deployment Management Not Supported
Asset Tracking Not Supported
Project Management Not Supported

MSP

Backup Management Supported
Billing & Invoicing Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Patch Management Supported
Project Management Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported
CRM Not Supported
Live Chat Not Supported
Privileged Access Management (PAM) Not Supported

Network Monitoring

Uptime Monitoring Not Supported
Server Monitoring Not Supported
Diagnostic Tools Not Supported
Web Traffic Reporting Not Supported
Resource Management Not Supported
IP Address Monitoring Not Supported
Bandwidth Monitoring Not Supported
Baseline Manager Not Supported
Internet Usage Monitoring Not Supported
SLA Monitoring Not Supported
Real Time Analytics Not Supported

Patch Management

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Dashboard Supported
Patch Prioritization Supported
Remote Access/Control Supported
Compliance Management Not Supported
Custom Patches Not Supported
Network Wide Management Not Supported
Patch Testing Not Supported
Vulnerability Scanning Not Supported

Policy Management

Policy Creation Not Supported
Policy Library Not Supported
Audit Trails Not Supported
Workflow Management Not Supported
Approval Process Control Not Supported
Policy Training Not Supported
Reporting / Analytics Not Supported
Attestation Not Supported
Version Control Not Supported
Policy Metadata Management Not Supported

Professional Services Automation

Billing & Invoicing Supported
Client Portal Supported
Document Management Supported
Project Management Supported
Proposal Generation Supported
Time & Expense Tracking Supported
CRM Not Supported
Collaboration Tools Not Supported
Portfolio Management Not Supported
Quote Management Not Supported
Resource Management Not Supported

RMM

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported
Network Monitoring Not Supported

Remote Desktop

Cross-Platform Access Not Supported
Mobile Device Access Not Supported
File Transfer Not Supported
Multi Monitor Support Not Supported
Remote Print Not Supported
Chat Not Supported
User Management Not Supported
Record Remote Sessions Not Supported
Remote Wake Not Supported
Group View Not Supported

Service Desk

IT Asset Management Supported
CMDB Not Supported
Change Management Not Supported
Incident Management Not Supported
Knowledge Base Not Supported
Mobile Access Not Supported
Procurement Management Not Supported
Remote Control Not Supported
SLA Management Not Supported
Self Service Portal Not Supported

System Monitoring

Remote Monitoring Supported
Alerts / Notifications Not Supported
Antivirus Management Not Supported
Data Backup / Recovery Not Supported
Device Monitoring Not Supported
Inventory Management Not Supported
Patch Management Not Supported
Policy-based Automation Not Supported
Reporting / Analytics Not Supported
Risk Analysis Not Supported
Server Monitoring Not Supported
Service Configuration Management Not Supported

SuperOps Verified User Reviews

Write a Review
  • Anshuman S.
    Product Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Streamlined IT Operations with Powerful Automation"

    Posted 2025-05-22

    Pros: SuperOps.ai has really improved how we handle our IT operations and daily workflows. The automation features have saved us a lot of time by cutting out repetitive tasks, which has made our processes run more smoothly and with fewer mistakes. The platform is also super easy to use , the clean layout and simple navigation make it easy for our team to manage assets and keep track of our IT setup. Plus, the built-in reporting and analytics give us useful insights, so we can see what’s working and make better decisions to keep improving our services.

    Cons: So far, we haven’t encountered any drawbacks. The experience has been seamless

    Overall: SuperOps.ai has been a huge help in improving how we deliver IT services. Its smart automation, easy-to-use interface, and clear reporting tools have really simplified our work and helped us make better decisions. Sure, there’s a bit of setup time and cost at the beginning, but the benefits easily outweigh that. We’d definitely recommend it to any business looking to upgrade their IT systems and work more efficiently.

    Read More...
  • A SuperOps.ai User
    CTO
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "SuperOps.ai is SUPER"

    Posted 2023-10-26

    Pros: At our company, SuperOps.ai has been a game-changer in managing our IT operations and service delivery. One of the most significant advantages we've experienced is the robust automation capabilities it offers. This feature has allowed us to streamline a multitude of IT tasks, reducing the need for manual intervention. As a result, our IT processes have become significantly more efficient, and the chances of human error have been greatly minimized. SuperOps.ai's user-friendly interface has also been a standout feature for us. It simplifies the management of IT assets, making it easy for our team to track and monitor our infrastructure. Additionally, the platform's reporting and analytics tools provide us with valuable insights into the performance of our IT services, enabling data-driven decision-making to further enhance our operations.

    Cons: Have not found any issues with SuperOps.ai yet. So far so good.

    Overall: Overall, SuperOps.ai has been an invaluable tool for our company in optimizing our IT operations and service management. Its automation capabilities, coupled with the user-friendly interface and insightful reporting, have significantly improved our efficiency and decision-making processes. While there is a learning curve and cost considerations, the benefits far outweigh the drawbacks. SuperOps.ai has empowered us to deliver more reliable IT services, and we highly recommend it to other businesses looking to enhance their IT operations and service delivery.

    Read More...
    1 user found this review helpful.
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