SuperOps vs. Syncro Comparison


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About SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.		About Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably. Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party tools—enabling teams to reduce complexity, cut costs, and uncover new revenue opportunities. Its transparent per-user pricing model and commitment to continuous innovation make it an ideal solution for modern IT operations.
Why SuperOps is Better than Syncro SuperOps is better than Syncro for growing MSPs that need deeper policy management, automation, and AI-powered service operations. Syncro provides a unified RMM, PSA, patching, ticketing, remote access, billing, and Microsoft 365 management platform with per-technician pricing. SuperOps combines RMM and PSA with intelligent alerting, automated service workflows, documentation, multi-tenant endpoint management, and AI assistance in a modern platform built for scale. It is a stronger fit for teams that have moved beyond straightforward client environments and need greater operational depth. See more
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Managed Service Providers		Audience MSPs
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $79/tech/month Free Version Supported Free Trial Supported		Pricing $129 per user per month $129 per user per month (Core Plan) or $179 per user per month (Team Plan) Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 4.7 / 5 ease 4.6 / 5 features 4.6 / 5 design 4.0 / 5 support 4.3 / 5 Read all reviews
Pros from Real Users Pros SuperOps.ai has really improved how we handle our IT operations and daily workflows. The automation features have saved us a lot of time by cutting out repetitive tasks, which has made our processes run more smoothly and with fewer mistakes. The platform is also super easy to use , the clean layout and simple navigation make it easy for our team to manage assets and keep track of our IT setup. Plus, the built-in reporting and analytics give us useful insights, so we can see what’s working and make better decisions to keep improving our services. At our company, SuperOps.ai has been a game-changer in managing our IT operations and service delivery. One of the most significant advantages we've experienced is the robust automation capabilities it offers. This feature has allowed us to streamline a multitude of IT tasks, reducing the need for manual intervention. As a result, our IT processes have become significantly more efficient, and the chances of human error have been greatly minimized. SuperOps.ai's user-friendly interface has also been a standout feature for us. It simplifies the management of IT assets, making it easy for our team to track and monitor our infrastructure. Additionally, the platform's reporting and analytics tools provide us with valuable insights into the performance of our IT services, enabling data-driven decision-making to further enhance our operations.		Pros & Cons from Real Users Pros Syncro is easy to use and works very well for my MSP. I love how the Asset and RMM is set up. It is very easy to find a pc and remote into it. I enjoy using Syncro because it gets the job done quickly. I've used Ninja RMM, ConnectWise Automate, Dell Kace, SCCM, and others. I do prefer Syncro's simplicity as it does not take long to configure what I need out of it. Syncro is a great way to manage my clients and computers, I utilize several of the 3rd party integrations and they all work w/o any issue. Ticketing is easy! scripting is easy and the user library usually has what I need. It takes care of so many things: tickets, invoices, remote access, accounting, and a host of tools to do what I need as a network support business. The perfect solution for helping my clients, fast connections with Splashtop and the clients love being able to make their own tickets. Syncro make my whole life easier. All for the one low price no matter how many clients I have, what a deal. Syncro stands out for its comprehensive feature set, seamlessly integrating a wide range of functionalities crucial for IT management, such as remote monitoring, management, and an efficient ticketing system. Its user-friendly interface is particularly beneficial, ensuring easy adaptability for our team members with varying levels of tech expertise. The reliability of the platform is exemplary, offering consistent performance with minimal downtime, which is crucial for the uninterrupted operation of our tribe's technological infrastructure. Additionally, the excellent customer support provided by Syncro is noteworthy; they offer prompt and tailored solutions, demonstrating a deep understanding of our unique needs. These aspects collectively make Syncro an invaluable asset to our IT department, significantly enhancing our operational efficiency and effectiveness. Cons When sorting Assets by company it sorts them by Z-A instead of A-Z. Splashtop integration can be annoying sometimes, but that isn't Syncro's fault. I do find myself having to click through multiple screens to gather information such as customer passwords and documentation. I've bypassed some of this by just keeping multiple tabs open for different parts of Syncro. Sometimes it gets a little tricky when syncing my invoices with QuickBooks and I have to fix some service or item that wasn't setup right, but the ability to have the invoices synced automatically is a great time saver. While Syncro provides a robust array of features and tools, one area that could see improvement is the customization of reports and dashboards. The current offerings, although comprehensive, sometimes lack the flexibility to be tailored specifically to our unique tribal needs and workflows. This limitation can lead to additional steps in data analysis and reporting, which, although not a deal-breaker, does add a layer of complexity to our IT management tasks. Enhanced customization options would greatly improve our ability to quickly extract the most relevant information and make data-driven decisions more efficiently.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information SuperOps Founded: 2020 United States www.superops.com		Company Information Syncro Founded: 2013 United States syncromsp.com
Alternatives NinjaOne		Alternatives NinjaOne
ConnectWise PSA ConnectWise		SuperOps
ConnectWise RMM ConnectWise		Atera
Atera		Heimdal Endpoint Detection and Response (EDR) Heimdal®
Freshservice Freshworks View All		Kaseya 365 Kaseya View All
Categories AI PSA Supported Endpoint Management Supported IT Alerting Supported IT Asset Management Supported IT Automation Supported IT Documentation Supported IT Management Supported IT Project Management Supported IT Service Supported ITSM Supported MSP Supported Network Monitoring Supported Patch Management Supported Policy Management Supported Professional Services Automation Supported Remote Desktop Supported RMM Supported Service Desk Supported Service Request Management Supported Shadow IT Discovery Supported SLA Management Supported System Monitoring Supported Unified Endpoint Management (UEM) Supported		Categories AI PSA Supported Cybersecurity Supported Dark Web Monitoring Supported Endpoint Detection and Response (EDR) Supported Endpoint Management Supported Endpoint Protection Supported IT Security Supported Managed Detection and Response (MDR) Supported MSP Supported Network Access Control (NAC) Supported Network Security Supported Professional Services Automation Supported Remote Support Supported RMM Supported
MSP Features Backup Management Supported Billing & Invoicing Supported CRM Not Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Not Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Not Supported CRM Not Supported Document Management Supported Portfolio Management Not Supported Project Management Supported Proposal Generation Supported Quote Management Not Supported Resource Management Not Supported Time & Expense Tracking Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Not Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Show More Features IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Not Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Not Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Not Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Not Supported Service Reporting Not Supported Ticket Management Not Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Not Supported Custom Patches Not Supported Dashboard Supported Network Wide Management Not Supported Patch Prioritization Supported Patch Testing Not Supported Remote Access/Control Supported Vulnerability Scanning Not Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Base Not Supported Mobile Access Not Supported Procurement Management Not Supported Remote Control Not Supported Self Service Portal Not Supported SLA Management Not Supported System Monitoring Features Alerts / Notifications Not Supported Antivirus Management Not Supported Data Backup / Recovery Not Supported Device Monitoring Not Supported Inventory Management Not Supported Patch Management Not Supported Policy-based Automation Not Supported Remote Monitoring Supported Reporting / Analytics Not Supported Risk Analysis Not Supported Server Monitoring Not Supported Service Configuration Management Not Supported		MSP Features Backup Management Not Supported Billing & Invoicing Supported CRM Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Not Supported CRM Supported Document Management Supported Portfolio Management Not Supported Project Management Not Supported Proposal Generation Supported Quote Management Supported Resource Management Supported Time & Expense Tracking Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Not Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Show More Features Cybersecurity Features AI / Machine Learning Not Supported Behavioral Analytics Not Supported Endpoint Management Supported Incident Management Supported IOC Verification Not Supported Tokenization Not Supported Vulnerability Scanning Supported Whitelisting / Blacklisting Not Supported Endpoint Detection and Response (EDR) Features Behavioral Analytics Not Supported Blacklisting/Whitelisting Not Supported Continuous Monitoring Supported Malware/Anomaly Detection Not Supported Prioritization Not Supported Remediation Management Not Supported Root Cause Analysis Not Supported Endpoint Protection Features Activity Log Not Supported Antivirus Not Supported Application Security Supported Behavioral Analytics Not Supported Device Management Supported Encryption Not Supported Signature Matching Not Supported Web Threat Management Supported Whitelisting / Blacklisting Not Supported IT Security Features Anti Spam Not Supported Anti Virus Not Supported Email Attachment Protection Not Supported Event Tracking Not Supported Internet Usage Monitoring Supported Intrusion Detection System Not Supported IP Protection Not Supported Spyware Removal Not Supported Two-Factor Authentication Not Supported Vulnerability Scanning Supported Web Threat Management Supported Web Traffic Reporting Not Supported Network Access Control (NAC) Features Authentication Supported Authorization Supported Automated Hotfix / Updates Not Supported Centralized Policy Management Not Supported Dashboard Supported Device Auto-Provisioning Not Supported Device Self-Registration Not Supported Posture Assessment Supported Quarantine / Remediation Not Supported Secure Guest Access Not Supported Network Security Features Access Control Supported Analytics / Reporting Supported Compliance Reporting Not Supported Firewalls Not Supported Internet Usage Monitoring Not Supported Intrusion Detection System Supported Threat Response Not Supported VPN Not Supported Vulnerability Scanning Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Not Supported
Integrations Hudu Supported QuickBooks Online Supported ScalePad Lifecycle Manager Supported TeamViewer Supported Xero Supported Axis LMS Not Supported Domo Not Supported Emsisoft Anti-Malware Not Supported FlexPoint Not Supported Google Calendar Not Supported HappySat Not Supported Microsoft 365 Not Supported Narmada Not Supported ScalePad Backup Radar Not Supported ScalePad Quoter Not Supported Splashtop Remote Access Supported Strategy Overview Not Supported Tier2 Tickets Not Supported TurboDocx Not Supported Warranty Wizard Not Supported Show More Integrations View All 9 Integrations		Integrations Hudu Supported QuickBooks Online Supported ScalePad Lifecycle Manager Supported TeamViewer Supported Xero Supported Axis LMS Supported Domo Supported Emsisoft Anti-Malware Supported FlexPoint Supported Google Calendar Supported HappySat Supported Microsoft 365 Supported Narmada Supported ScalePad Backup Radar Supported ScalePad Quoter Supported Splashtop Remote Access Not Supported Strategy Overview Supported Tier2 Tickets Supported TurboDocx Supported Warranty Wizard Supported Show More Integrations View All 59 Integrations
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