Audience

IT departments

About GLPI

GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure.

Key features of GLPI:

1. Service Desk
2. Asset management and automatic inventory
3. Rationality for data quality control
4. Administrative and financial management of assets
5. Software inventory and licences management
6. Knowledge and frequently asked questions
7. Statistics and reports
8. Profound integration
9. Android-based devices inventory

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Pricing

Starting Price:
€19/month/user
Pricing Details:
Price (exc.tax) for GLPI Network Cloud:
19€ / month / IT User

Prices (exc.tax) for GLPI Network On-premise 1 year editor guarantee:
Basic Level - 1.200 €
Standard Level - 3.600 €
Advanced Level - 12.000 €
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, GLPI offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

TECLIB
Founded: 2009
France
glpi-project.org

Videos and Screen Captures

Play Video GLPI TIckets Dashboard
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
Android
On-Premises
Training
Documentation
Webinars
Support
Phone Support
Online

GLPI Frequently Asked Questions

Q: What kinds of users and organization types does GLPI work with?
Q: What languages does GLPI support in their product?
Q: What kind of support options does GLPI offer?
Q: What other applications or services does GLPI integrate with?
Q: Does GLPI have an API?
Q: Does GLPI have a mobile app?
Q: What type of training does GLPI provide?
Q: Does GLPI offer a free trial?
Q: How much does GLPI cost?
Q: What pricing for support is available for GLPI ?

GLPI Product Features

CMDB

Change Management Supported
Configuration Management Supported
Data Visualization Supported
Device Auto Discovery Supported
IT Asset Management Supported
Impact Management Supported
License Management Supported
Performance Management Supported
Relationship Mapping Supported

Configuration Management

Access Control / Permissions Supported
Application Deployment Supported
Reporting Analytics / Visualization Supported
Task Management Supported
Automated Provisioning Not Supported
Infrastructure Automation Not Supported
Node Management Not Supported
Orchestration Not Supported

Data Center Management

Device Auto Discovery Supported
Import / Export Data Supported
Multi-Platform Supported
Multi-User Supported
Power Management Supported
Audit Trail Not Supported
Behavior-Based Acceleration Not Supported
Cross Reference System Not Supported
Diagnostic Testing Not Supported
JCL Management Not Supported
Sarbanes-Oxley Compliance Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Incident Management Supported
Knowledge Base Supported
Live Chat Supported
Multiple Brands / Products Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Community Forums Not Supported
Interaction Tracking Not Supported
Known Issue Management Not Supported
Multi-Channel Communication Not Supported
Network Monitoring Not Supported

IT Asset Management

Asset Tracking Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
IT Service Management Supported
Inventory Management Supported
Maintenance Management Supported
Procurement Management Supported
Supplier Management Supported
Audit Management Not Supported
Compliance Management Not Supported
Depreciation Management Not Supported
Requisition Management Not Supported

IT Service

Contract Management Supported
IT Asset Management Supported
Incident Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

License Management

History Tracking Supported
Automatic SKU Recognition Not Supported
Central LM Server Not Supported
Copy Protection Not Supported
Node Management Not Supported
Online Activation Not Supported
Portable License Not Supported
Sarbanes-Oxley Compliance Not Supported
Timing Rights Not Supported
Trial License Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Offline Form Supported
Geo Targeting Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Third Party Integration Not Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Service Desk

CMDB Supported
Change Management Supported
IT Asset Management Supported
Incident Management Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Supported
SLA Management Supported
Self Service Portal Supported
Remote Control Not Supported

GLPI Verified User Reviews

Write a Review
  • A GLPI User
    Architect
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "GLPI is great for most companies!"

    Posted 2021-05-12

    Pros: - Very complete ITIL inspired ITSM software.
    - Automated inventory using FusionInventory
    - Got various plugins to extend its function (most don't need it).
    - Got mailgate automation options
    - Great and helpful community.
    - Custom notification templates
    - Multi tanancy options
    - Lots of reporting options and visualizations
    - knowledgebase functions
    - SAAS option available (payed)
    - Easy well maintained upgrade procedures
    - Followup templates
    - Ticket planning options
    - Free if installed locally;
    - Very clean user interface.
    - Ldap integrations

    Cons: - Might be complex to install and configure if you have no LAMP experience.
    - Risk of administrating to much information;

    Overall: I would advice GLPI for small to midsize companies any day! Its very complete and covers all main ITIL requirements. Being open source is very easy to extend automation and reporting using third party tooling.

    Read More...
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