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Audience

Device42 serves the information technology industry. Data centers with more than 100 devices are entry-level candidates for Device42.

About Device42

With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time.

As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

Pricing

Starting Price:
$1499.00/year
Pricing Details:
Pricing is based on the number of devices and IP addresses.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Device42 offers API access

Ratings/Reviews - 26 User Reviews

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.4 / 5
support 4.8 / 5

Company Information

Device42, A Freshworks Company
Founded: 2011
United States
www.device42.com

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Product Details

Platforms Supported
Cloud
Linux
On-Premises
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online

Device42 Frequently Asked Questions

Q: What kinds of users and organization types does Device42 work with?
Q: What languages does Device42 support in their product?
Q: What kind of support options does Device42 offer?
Q: What other applications or services does Device42 integrate with?
Q: Does Device42 have an API?
Q: What type of training does Device42 provide?
Q: Does Device42 offer a free trial?
Q: How much does Device42 cost?
Q: What pricing for support is available for Device42?
Q: What pricing for training is available for Device42?

Device42 Product Features

Asset Tracking

Barcoding / RFID Supported
Depreciation Tracking Supported
Disposal Tracking Supported
Inventory Management Supported
Location Tracking Supported
QR Codes Supported
Activity Tracking Not Supported
Audit Trails Not Supported
Checkout / Check-In Not Supported
Reservations Not Supported
Service History Not Supported

Barcoding

Barcode Generation Supported
Barcode Scanning Supported
Custom Labels Supported
Inventory Management Supported
Label Templates Supported
Serial Number Tracking Supported
RFID Not Supported
Receiving Labels Not Supported
Shipping Labels Not Supported

CMDB

Change Management Supported
Configuration Management Supported
Data Visualization Supported
Device Auto Discovery Supported
IT Asset Management Supported
License Management Supported
Relationship Mapping Supported
Impact Management Not Supported
Performance Management Not Supported

Continuous Integration

Change Management Supported
Configuration Management Supported
Build Log Not Supported
Continuous Delivery Not Supported
Continuous Deployment Not Supported
Debugging Not Supported
Permission Management Not Supported
Quality Assurance Management Not Supported
Testing Management Not Supported

Data Center Management

Cross Reference System Supported
Device Auto Discovery Supported
Import / Export Data Supported
Multi-User Supported
Power Management Supported
Sarbanes-Oxley Compliance Supported
Audit Trail Not Supported
Behavior-Based Acceleration Not Supported
Diagnostic Testing Not Supported
JCL Management Not Supported
Multi-Platform Not Supported

DevOps

Approval Workflow Supported
Dashboard Supported
KPIs Not Supported
Policy Management Not Supported
Portfolio Management Not Supported
Prioritization Not Supported
Release Management Not Supported
Timeline Management Not Supported
Troubleshooting Reports Not Supported

IT Asset Management

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Supported
IT Service Management Supported
Inventory Management Supported
Maintenance Management Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management

Capacity Monitoring Supported
Compliance Management Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Software Inventory Supported
Event Logs Not Supported
Remote Access Not Supported
Scheduling Not Supported
User Activity Monitoring Not Supported

ITSM

Asset Tracking Supported
Change Management Supported
Configuration Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Availability Management Not Supported
Contract/License Management Not Supported
Project Management Not Supported
Release & Deployment Management Not Supported
Self Service Portal Not Supported

Inventory Management

Barcoding / RFID Supported
Manufacturing Inventory Management Supported
Product Identification Supported
Reporting/Analytics Supported
Retail Inventory Management Supported
Alerts/Notifications Not Supported
Forecasting Not Supported
Inventory Optimization Not Supported
Kitting Not Supported
Mobile Access Not Supported
Multi-Channel Management Not Supported
Reorder Management Not Supported
Supplier Management Not Supported
Warehouse Management Not Supported

Network Access Control (NAC)

Authentication Supported
Authorization Supported
Automated Hotfix / Updates Supported
Centralized Policy Management Supported
Dashboard Supported
Device Auto-Provisioning Supported
Device Self-Registration Not Supported
Posture Assessment Not Supported
Quarantine / Remediation Not Supported
Secure Guest Access Not Supported

Network Mapping

Compliance Management Supported
Device Auto Discovery Supported
Hierarchical Mapping Supported
Location-Based Mapping Supported
Map Exporting Supported
On-Demand Mapping Supported
Reporting/Analytics Supported
Self-Updating Maps Supported
Color Codes / Icons Not Supported
Web Traffic Reporting Not Supported

Device42 Additional Categories

  • Joshua C.
    System Analyst
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great tool for all your IT needs."

    Posted 2021-07-28

    Pros: It is easy to install and configure.
    The reports are completely customizable.
    Seamless integration with third party applications.
    It allows us to discover networks, physical and virtual servers easily and import data.
    It allows visualizing of application dependency mapping.

    Cons: Occasionally the system may be slow which can cause decrease in speed of completing tasks.

    Overall: Our assessment and planning is now simple with Device42. We have been able to deliver IT operations with greater efficiency, maintain compliance and migrate with ease data to the cloud.

    Read More...
    1 user found this review helpful.
  • Ashika B.
    Full Stack Developer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A tool for outstanding asset management."

    Edited 2021-07-21

    Pros: The best feature of Device 42 is that it is highly customizable and flexible in terms of integration with other software programs.
    The user interface of the software is designed in such a way that it displays all the necessary data in an organized manner.
    It offers various pre-defined reports and built-in dependency mapping topologies that cut down the input time and increases the overall productivity.

    Cons: The user interface and the graphics used in the software feels a bit outdated in use.

    Overall: Overall, Device 42 is an asset management tool for all the IT needs. It helps in keeping track of large amount of data center.

    Read More...
    1 user found this review helpful.
  • A Device42 User
    Associate
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great product"

    Edited 2021-07-07

    Pros: Device42 is a great software product that our business team really requires to work on a day to day basis. It is very helpful and really increases productivity.

    Cons: Not many issues specifically with the product or software. There could be some more functionality built into the product.

    Overall: In general, this product is great to work with and has scaled with our business needs. It was very helpful to have during the Covid-19 lock downs.

    Read More...
    1 user found this review helpful.
  • ANKIT H.
    Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful and Easy to use DC Infrastructure Discovery Tool"

    Edited 2021-07-04

    Pros: The Room, Rack, and Device model layouts are some of the best features in Device 42. Very much a lightweight Visio for building server rooms, cable diagrams, and rack elevation diagrams for ones IT companies.

    Cons: The UI is a bit dated, lacks modern graphic elements like one we need for a pure data center operations.

    Overall: - Huge amount of tools for autodiscovery ones equipment

    - Center Agents can scan devices even over extremely secure networks

    - Wide range of additional parameters for assets and devices

    - Custom Fields support with advance options

    - Multitenancy. Flexible setting of permissions

    - Lifecycles. From the moment of purchase of equipment to its disposal

    - Floorplans. One can add any equipment if one wants and see it on the layout

    Read More...
    1 user found this review helpful.
  • A Device42 User
    Associate
    Used the software for: Less than 6 months
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Device42 Review"

    Posted 2021-07-01

    Pros: I like how customizable and versatile of an infrastructure platform Device42 is. The support is better than its peers.

    Cons: It can feel slow at times/somewhat laggy, due to how central it is.

    Overall: I had a good experience using Device42 - i would recommend it mostly due to its customizability + its support staff.

    Read More...
    1 user found this review helpful.
  • A Device42 User
    RA
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 10,000 - 19,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Review about Device 42 tool"

    Edited 2021-05-31

    Pros: I have been working on this tool since long time. It a very efficient and reliable tool. It gives a good user experience to the user.

    Cons: Nothing much to write. But if possible try to make some changes or upgradation in the user interface.

    Overall: Over all I can say that its a very productive tool. In my entire career I have work with many tools but this one is really amazing. I have always recommend this tool to everyone.

    Read More...
    1 user found this review helpful.
  • A Device42 User
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "One of the best Data Center Infrastructure Management tool!"

    Posted 2021-05-11

    Pros: It is a comprehensive, agentless discovery system.
    It is extremely easy to learn and put to use, and the product Support has been excellent.
    Device42 continuously discover, map and optimize infrastructure and applications across data centers and cloud.
    It also helps providing accurate picture of an IT ecosystem.

    Cons: Though it is really helpful and efficient, still it is missing a few features and not all systems are supported for automated discoveries.

    Overall: Overall its a great tool, which reduce the effort required to create move groups and capturing all communications.
    It also helps in managing and modernizing the IT infrastructure and application landscapes.

    Read More...
    1 user found this review helpful.
  • Sundar Y.
    Data Scientist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best support solution for small businesses."

    Posted 2021-04-13

    Pros: - It has one of the best and user-friendly user interfaces.
    - The support team is very quick and fast in solving user problems.
    - The GUI is also very simple and intuitive.

    Cons: - The session sometimes ends abruptly.
    - The API information can be incorrect sometimes.

    Overall: Overall, Device 42 is by far the easiest CMDB tool available. It has some great features with an amazing and simple UI.

    Read More...
    2 users found this review helpful.
  • A Device42 User
    Marketer
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great find"

    Posted 2021-02-26

    Pros: Its a good tool with easy implementation. Soon after deploying and ingesting data we are making smarter IT decisions already.

    Cons: The UI is a major con - and not only for documenting but also usage.

    Overall: Overall I had a great experience and I recommend this to anyone searching for a good asset tracking tool.

    Read More...
    1 user found this review helpful.
  • Junaid A.
    Front End Developer
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "CMDB Tool With Lots Of Features."

    Posted 2021-02-23

    Pros: -The autodiscovery feature comes in very handy in keeping track o a virtual machine.
    -It is very easy to install, use and create the backup.
    -Good layout of reporting and job scheduling.

    Cons: -There is no feature to change themes and customize the dashboard.

    Overall: Overall, Device42 is a great CMDB tool and comes with lots of features and functionalities. It is easy to use and has a simple UI.

    Read More...
    2 users found this review helpful.
  • James O.
    IT Assistant
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Automatic, Affordable, and Reliable Program"

    Posted 2021-02-18

    Pros: Device42 is a program that helps in documenting all the business or individual infrastructure in a firm. Again, Device42 remains to be a stable and automated program, suitable for all generations.

    Cons: Device42 has some installation fee, which is quite high, and some persons may lack the required finances or fees.

    Overall: Device42 helps in managing and perfecting the operations of all the business infrastructures. Also, Device42 has the automated means of perfecting the nature of business success rate.

    Read More...
    1 user found this review helpful.
  • Afsana K.
    Back End Developer
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Tool for M&A."

    Posted 2021-02-15

    Pros: -It is the most comfortable administrator of all for the CMDB asset tools.
    -The User Interface is easy and unmatched in terms of functionality and user-friendliness.
    -You get a lot of useful information like last login users, host information, HW information, visual topology information.

    Cons: -You get randomly logged out from it. It might be a glitch or bug; other than that, I haven't faced any other issue.

    Overall: Device42 is a great CBMD tool with a great UI and countless functionalities, there are some bugs present in device 42, but they are not prominent.

    Read More...
    1 user found this review helpful.
  • Mohd T.
    Full Stack Developer
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple and Minimal CMDB Tool."

    Posted 2021-02-02

    Pros: - The User Interface and Graphical User Interface both are amazing, simple, and fast, and it does not take any time to load the graphics.
    -You get to see the visual topology information that helps a lot and saves time.
    -You can give it entire subnets to scan and wait till it discovers the environment.
    -The pricing is great.

    Cons: -It isn't easy to find the correct and relevant information on the API.
    -It does not work very well if you are using it on a virtual machine.

    Overall: Overall, Device42 is very easy to install, use and create a backup for the future. API works great, saving you a lot of time.

    Read More...
    1 user found this review helpful.
  • Lynn J.
    Marketing Specialist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Aggressive Tool that Manages All IT Infrustructures"

    Posted 2021-02-02

    Pros: Device42 conducts a quick scan on all the IT related infrastructures, be them hardware or software.
    Also, Device42 ensures there is easy maintenance, and replacement.

    Cons: Device42 is a sensitive application, which requires some expertise, and knowledge. Probably, users training can be effective.

    Overall: Device42 is a solution which has issued us with ways to manage and facilitate all the IT infrastructures in a company. In case of a problem to any one of them, the developer issues an alarm.

    Read More...
    1 user found this review helpful.
  • Pradeep K.
    Student
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "IT Asset Management"

    Edited 2020-12-10

    Pros: Device 42 is very good for IT asset management and checking also.
    It is very easy to use and their implementation is also very easy.
    They provides great support to users.

    Cons: Personally I never noticed any big or serious cons. But in my opinion there is only one con. i.e- It is not free.

    Overall: Overall experience is very good. I always recommend this application to others. I know it's not free but there is a free trial available.

    Read More...
    1 user found this review helpful.
  • Tauseef S.
    Full Stack Developer
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Hub for all your devices"

    Posted 2020-12-07

    Pros: Managing all the software and hardware present in the organization was never this easy.
    I have been using this to manage the access of all my devices and monitoring them.
    Features like auto discovery, tracking of components of infrastructure is seamless because of the user interface.

    Cons: Some cons of the Device42 i came across is price of the software and the time it takes to get used to the vast features that is available.

    Overall: Overall, the application provides auto discovery after which the optimized use of all the devices possible which leads to less power consumption and better coordination between devices.

    Read More...
    1 user found this review helpful.
  • Amy S.
    Assistant Principal
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Seamless Integration"

    Posted 2020-11-21

    Pros: That is was able to integrate with my current IT infrastructures with ease.

    Cons: I have yet to run into a con, I was thankful for the chat option on the website if I ever had an issue. The customer service team made it easy.

    Overall: I was hesitant at first to make the move from my current IT system. The free trial put my mind at ease and made it an easy decision.

    Read More...
    1 user found this review helpful.
  • A Device42 User
    Biomedical Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Comprehensive asset discovery tool for your arsenal!"

    Posted 2020-11-17

    Pros: -Phenomenal asset discovery tool that can assist any IT department.
    -Affordable pricing, and very easy to use.
    -Ability to quickly discover asset and applications installed.
    -Excellent integration with existing systems such as AWS, Google Cloud, and Azure.

    Cons: -Wish it had CMMS options like ServiceNow so we could completely switch over platforms.

    Overall: Very easy to use compared to some of its competitor's platforms and software. The auto-discovery function is great in pulling everything into the system by itself, saving countless hours of work! The pricing is also very affordable and the platform is easy to use.

    Read More...
    1 user found this review helpful.
  • A Device42 User
    Student
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great management software"

    Posted 2020-11-07

    Pros: - Very good data management.
    - Simple and easy to use.
    - Customer support service is excellent.
    - Provides numerous management functions.

    Cons: One will have to spent a considerable amount of time to get used to the software and the features. Also UI needs a revamped and polished look for any amateur to catch up.

    Overall: A good network and data management software must satisfy the needs of a user working with it without facing any major issues. Device42 is one such app and I recommend this software to everyone. It can be a little expensive but also worth all the penny.

    Read More...
    1 user found this review helpful.
  • Misty R.
    Computer software
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Device42 is a source of truth"

    Posted 2020-10-16

    Pros: I like Device42's ability to discover, map, and optimize infrastructure and the accurate views of an IT ecosystem. Device 42 is also excellent at smartly grouping discovered workloads by application.

    Cons: Don't like the learning curve that it takes to implement this software. Of course theres plenty of other that are way harder it's still tough.

    Overall: Overall Device42 has so many pros its hard to recommend anything else. The learning curve is tricky but theres a free trial, so it's a win win.

    Read More...
    1 user found this review helpful.
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