Audience
IT professionals, network administrators and IT service providers
About Alloy Navigator
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.
Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.
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Pricing
Starting Price:
$19.00/month/user
Pricing Details:
Three flexible pricing options to choose from:
Explorer:
for 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!
Express:
for 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!
Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!
Explorer:
for 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!
Express:
for 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!
Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!
Free Trial:
Free Trial available.
Integrations
Company Information
Alloy Software
Founded: 2002
United States
www.alloy-software.com/products/alloy-navigator-family
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Product Details
Platforms Supported
Windows
Mac
Linux
Training
Documentation
Live Online
In Person
Support
Phone Support
Alloy Navigator Frequently Asked Questions
Alloy Navigator Product Features
Asset Tracking
Activity Tracking
Supported
Audit Trails
Supported
Checkout / Check-In
Supported
Depreciation Tracking
Supported
Disposal Tracking
Supported
Inventory Management
Supported
Location Tracking
Supported
Reservations
Supported
Service History
Supported
Barcoding / RFID
Not Supported
QR Codes
Not Supported
CMDB
Change Management
Supported
Configuration Management
Supported
Data Visualization
Supported
Device Auto Discovery
Supported
IT Asset Management
Supported
Impact Management
Supported
License Management
Supported
Relationship Mapping
Supported
Performance Management
Not Supported
Change Management
Approval Workflow
Supported
Audit Trail
Supported
Change Calendar
Supported
Change Planning
Supported
Compliance Management
Supported
Prioritization
Supported
Task Management
Supported
Automated Notifications
Not Supported
Release Management
Not Supported
Tracking & Reporting
Not Supported
Training Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
IT Asset Management
Asset Tracking
Supported
Audit Management
Supported
Compliance Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Cost Tracking
Supported
Depreciation Management
Supported
IT Service Management
Supported
Inventory Management
Supported
Maintenance Management
Supported
Supplier Management
Supported
Procurement Management
Not Supported
Requisition Management
Not Supported
IT Management
Capacity Monitoring
Supported
Compliance Management
Supported
Event Logs
Supported
Hardware Inventory
Supported
IT Budgeting
Supported
License Management
Supported
Remote Access
Supported
Scheduling
Supported
Software Inventory
Supported
User Activity Monitoring
Supported
Patch Management
Not Supported
IT Project Management
Issue Management
Supported
Portfolio Management
Supported
Prioritization
Supported
Requirements Management
Supported
Status Tracking
Supported
Task Management
Supported
Bug Tracking
Not Supported
Milestone Tracking
Not Supported
Percent-Complete Tracking
Not Supported
Product Roadmapping
Not Supported
Resource Management
Not Supported
Supports Agile
Not Supported
Supports Scrum
Not Supported
Testing / QA Management
Not Supported
Time & Expense Tracking
Not Supported
IT Service
Contract Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Management
Supported
Self Service Portal
Supported
Service Catalog
Supported
Service Reporting
Supported
Ticket Management
Supported
Release Management
Not Supported
ITSM
Asset Tracking
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Availability Management
Not Supported
Inventory Management
Alerts/Notifications
Supported
Inventory Optimization
Supported
Manufacturing Inventory Management
Supported
Mobile Access
Supported
Multi-Channel Management
Supported
Product Identification
Supported
Reorder Management
Supported
Reporting/Analytics
Supported
Retail Inventory Management
Supported
Supplier Management
Supported
Barcoding / RFID
Not Supported
Forecasting
Not Supported
Kitting
Not Supported
Warehouse Management
Not Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
License Management
History Tracking
Supported
Node Management
Supported
Online Activation
Supported
Trial License
Supported
Automatic SKU Recognition
Not Supported
Central LM Server
Not Supported
Copy Protection
Not Supported
Portable License
Not Supported
Sarbanes-Oxley Compliance
Not Supported
Timing Rights
Not Supported
Network Mapping
Color Codes / Icons
Supported
Compliance Management
Supported
Device Auto Discovery
Supported
Hierarchical Mapping
Supported
Location-Based Mapping
Supported
On-Demand Mapping
Supported
Reporting/Analytics
Supported
Self-Updating Maps
Supported
Map Exporting
Not Supported
Web Traffic Reporting
Not Supported
Alloy Navigator Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Good ITSM solution" Posted 2022-06-23
Pros: Greatly customizable.
Easy to understand and to implement.
Full API set for external integration.
Desktop app or Web app for Agents.
A complete administration console including every aspect of settings.
On-Premise or SaaS solution.
Good technical design, easy to maintain.Cons: Standard and custom fields can't be placed were we need in the UI.
SSP could be more customizable.
Project management is basic.
Support only during office hours in US.
Reporting tool is limited.Overall: This tool is much more powerful than the two products we used before.
Read More...
It should remain our ITSM for a long period of time.
The editor team is small but very customer centered and help a lot during the implementation phase.
I would recommend this tool to every size of IT department.
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