Audience
IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support
About SolarWinds Web Help Desk
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.
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Pricing
Starting Price:
$367.00/one-time/user
Pricing Details:
per tech
Free Trial:
Free Trial available.
Integrations
Company Information
SolarWinds
Founded: 2000
United States
www.solarwinds.com/web-help-desk
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Support
Phone Support
24/7 Live Support
Online
SolarWinds Web Help Desk Frequently Asked Questions
SolarWinds Web Help Desk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat
Not Supported
ITSM
Asset Tracking
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Availability Management
Not Supported
