Audience

Small business that want to scale easily or large organizations interested in integrating a full enterprise solution

About HappyFox

HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.

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Pricing

Starting Price:
$9/agent/month
Pricing Details:
Annual Pricing:

Basic: $9/agent/month
Team: $49/agent/month
Pro: $99/agent/month
Enterprise PRO: Contact us

Monthly Pricing:

Basic: $14/agent/month
Team: $69/agent/month
Pro: $119/agent/month
Enterprise PRO: Contact us

Unlimited Agents (Annual):

Growth: $1,999/month
Scale: $3,999/month
Scale Plus: $5,999/month
Ultimate: Contact us
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

HappyFox
Founded: 2012
United States
www.happyfox.com

Videos and Screen Captures

HappyFox-NewOrder

HappyFox-NewOrder

HappyFox-NewOrder HappyFox-PendingTickets HappyFox-Reports
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online

HappyFox Frequently Asked Questions

Q: What kinds of users and organization types does HappyFox work with?
Q: What languages does HappyFox support in their product?
Q: What kind of support options does HappyFox offer?
Q: What other applications or services does HappyFox integrate with?
Q: Does HappyFox have a mobile app?
Q: What type of training does HappyFox provide?
Q: Does HappyFox offer a free trial?
Q: How much does HappyFox cost?

HappyFox Product Features

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Complaint Management

Case Management Supported
Complaint Classification Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Supported
Routing Supported
Self Service Portal Supported
Social Media Monitoring Supported
Survey Management Supported
Corrective Actions (CAPA) Not Supported
Quality Assurance Management Not Supported

Customer Service

Alerts / Escalation Supported
Knowledge Base Supported
Live Chat Supported
Self Service Portal Supported
Surveys & Feedback Supported
Workflow Management Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Social Media Integration Not Supported
Virtual Assistant Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Incident Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Known Issue Management Not Supported

ITSM

Change Management Not Supported
Problem Management Not Supported
Self Service Portal Not Supported
Configuration Management Not Supported
Dashboard Not Supported
Incident Management Not Supported
Availability Management Not Supported
Contract/License Management Not Supported
Release & Deployment Management Not Supported
Asset Tracking Not Supported
Project Management Not Supported

Issue Tracking

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Task Management Supported
Scheduling Not Supported

Knowledge Management

Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
Artificial Intelligence (AI) Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported

Service Desk

Change Management Not Supported
Self Service Portal Not Supported
Procurement Management Not Supported
Remote Control Not Supported
Mobile Access Not Supported
Incident Management Not Supported
SLA Management Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
CMDB Not Supported

HappyFox Additional Categories

HappyFox Verified User Reviews

Write a Review
  • A HappyFox User
    Sales and Marketing Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable Multi-Channel Help Desk"

    Posted 2022-11-11

    Pros: HappyFox has the ability to create tickets according to the problem and it auto-redirects to the department. Its user interface makes it incredibly easy to onboard. You can create feedback surveys and send them after the user's problem is resolved. Integration with Salesforce. Predesigned self-service, FAQ page

    Cons: Its chatbot is very less capable. Doesn't gives a satisfactory response.

    Overall: I liked how HappyFox helped us to combine different support channels into one place. Its report gives data about customer feelings and supports representative accomplishment. Overall, I suggest HappyFox if are searching for a helpdesk tool that can generate tickets, has Omnichannel ability, shares reports and integration with Salesforce.

    Read More...
  • Ramesh S.
    Senior Technical Support
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "International Customer helpdesk"

    Posted 2020-07-19

    Pros: #1- Helpdesk metrics give strong gathered data to analyze.
    #2- Customer supports is very easy with this help desk.
    #3- Connect with international customers with this platform.

    Cons: #1- We had an overall positive experience with it.

    Overall: HappyFox gives us a seamless experience to maintain a great help desk platform for our customers. It's a very powerful and easy to do our daily help support. Analysts are accurate.

    Read More...
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