Audience
Small to mid-size information technology (IT) service providers and managed service providers (MSPs) wanting to deliver top quality service to their customers.
About N-able Take Control
Make the most of your remote support solution with N-able Take Control. Developed by N-able, this 100% cloud-based remote control software offers live two-way chat, five-second connection time, responsive remote sessions, and reliable remote support tools including command line and windows event viewer. N-able Take Control provides offer peer-to-peer technology that enables instant and on-demand remote support and access to Windows, Macs, iOS, and Android-based mobile devices.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
N-able
Founded: 2014
United States
www.n-able.com/products/take-control
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
N-able Take Control Frequently Asked Questions
Q: What kinds of users and organization types does N-able Take Control work with?
N-able Take Control works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does N-able Take Control support in their product?
N-able Take Control supports these languages: English.
Q: What kind of support options does N-able Take Control offer?
N-able Take Control offers support via 24/7 live support.
Q: What other applications or services does N-able Take Control integrate with?
N-able Take Control integrates with: N‑able Passportal and xMatters.
Q: What type of training does N-able Take Control provide?
N-able Take Control provides training in the form of documentation, live online, and webinars.
Q: Does N-able Take Control offer a free trial?
Yes, N-able Take Control offers a free trial.
N-able Take Control Product Features
Customer Service
Knowledge Base
Supported
Performance Metrics
Supported
Queue Management
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
Remote Desktop
Chat
Supported
Cross-Platform Access
Supported
File Transfer
Supported
Group View
Supported
Mobile Device Access
Supported
Multi Monitor Support
Supported
Record Remote Sessions
Supported
User Management
Supported
Remote Print
Not Supported
Remote Wake
Not Supported
Remote Support
Diagnostic Tools
Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
