Audience
MSPs
About ConnectWise RMM
Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with ConnectWise RMM, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add ConnectWise RMM, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
ConnectWise
Founded: 1982
United States
www.connectwise.com/platform/unified-management/rmm
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
Online
ConnectWise RMM Frequently Asked Questions
Q: What kinds of users and organization types does ConnectWise RMM work with?
ConnectWise RMM works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does ConnectWise RMM support in their product?
ConnectWise RMM supports these languages: English.
Q: What kind of support options does ConnectWise RMM offer?
ConnectWise RMM offers support via 24/7 live support and online.
Q: What other applications or services does ConnectWise RMM integrate with?
ConnectWise RMM integrates with: Acronis Cyber Protect Cloud, Asio by ConnectWise, Autotask PSA, Auvik, BrightGauge, Acronis Automation, ConnectWise PSA, DataLakeHouse.io, HaloPSA, Heimdal Endpoint Detection and Response (EDR), IBM MaaS360, IT Portal, Liongard, Motileo, ScalePad Lifecycle Manager, Scopable, Setyl, N‑able Passportal, SuperIT, and OpenText Core Endpoint Protection.
Q: Does ConnectWise RMM have a mobile app?
Yes, ConnectWise RMM has a mobile app for Android, iPhone, and iPad.
Q: What type of training does ConnectWise RMM provide?
ConnectWise RMM provides training in the form of documentation, live online, and webinars.
Q: Does ConnectWise RMM offer a free trial?
Yes, ConnectWise RMM offers a free trial.
Q: What pricing for support is available for ConnectWise RMM?
ConnectWise RMM offers support included with purchase.
Q: What pricing for training is available for ConnectWise RMM?
ConnectWise RMM offers training included with purchase.
ConnectWise RMM Product Features
IT Asset Management
Asset Tracking
Supported
IT Service Management
Supported
Audit Management
Not Supported
Compliance Management
Not Supported
Configuration Management
Not Supported
Contract/License Management
Not Supported
Cost Tracking
Not Supported
Depreciation Management
Not Supported
Inventory Management
Not Supported
Maintenance Management
Not Supported
Procurement Management
Not Supported
Requisition Management
Not Supported
Supplier Management
Not Supported
IT Management
Capacity Monitoring
Supported
Compliance Management
Supported
Event Logs
Supported
Hardware Inventory
Supported
License Management
Supported
Patch Management
Supported
Remote Access
Supported
Scheduling
Supported
Software Inventory
Supported
User Activity Monitoring
Supported
IT Budgeting
Not Supported
IT Service
IT Asset Management
Supported
Incident Management
Supported
Knowledge Management
Supported
Self Service Portal
Supported
Service Reporting
Supported
Contract Management
Not Supported
Release Management
Not Supported
Service Catalog
Not Supported
Ticket Management
Not Supported
MSP
Backup Management
Supported
Dashboard
Supported
Help Desk
Supported
Issue Management
Supported
Live Chat
Supported
Patch Management
Supported
Remote Access
Supported
Remote Systems Monitoring
Supported
Billing & Invoicing
Not Supported
CRM
Not Supported
Privileged Access Management (PAM)
Not Supported
Project Management
Not Supported
Scheduling
Not Supported
Network Monitoring
Bandwidth Monitoring
Supported
Server Monitoring
Supported
Baseline Manager
Not Supported
Diagnostic Tools
Not Supported
IP Address Monitoring
Not Supported
Internet Usage Monitoring
Not Supported
Real Time Analytics
Not Supported
Resource Management
Not Supported
SLA Monitoring
Not Supported
Uptime Monitoring
Not Supported
Web Traffic Reporting
Not Supported
Patch Management
Alerts/Notifications
Supported
Automatic Approval
Supported
Automatic Patch Deployment
Supported
Automatic Scans
Supported
Compliance Management
Supported
Custom Patches
Supported
Dashboard
Supported
Network Wide Management
Supported
Patch Prioritization
Supported
Patch Testing
Supported
Remote Access/Control
Supported
Vulnerability Scanning
Supported
RMM
Deployment Management
Supported
For MSPs
Supported
IT Asset Management
Supported
Mobile Access
Supported
Network Monitoring
Supported
Patch Management
Supported
Real-time Alerts
Supported
Remediation Management
Supported
System Monitoring
Alerts / Notifications
Supported
Antivirus Management
Supported
Data Backup / Recovery
Supported
Device Monitoring
Supported
Inventory Management
Supported
Patch Management
Supported
Policy-based Automation
Supported
Remote Monitoring
Supported
Reporting / Analytics
Supported
Risk Analysis
Supported
Server Monitoring
Supported
Service Configuration Management
Supported
ConnectWise RMM Verified User Reviews
Write a Review-
Probability You Would Recommend? 10 out of 10
"Excellent solution" 5 out of 5 stars Posted 2021-01-10
Pros: Helps us manage and monitor our sophisticated network set up. Staying on top of network and device happenings before ConnectWise Command was a tough task.
Cons: None so far. ConnectWise Command does everything we've needed it to so far.
Overall: ConnectWise Command was really gamechanging for our IT department. It tightened up our entire operation and now we have great vision into our entire client network and servers.
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