Audience
Small to mid-sized IT departments
About Web Tracks
Web Tracks by Gritware is a help desk and IT asset management software program. Simple, clean, and browser-based, Web Tracks helps IT professionals easily assign and complete tasks and help desk tickets, track computers, peripherals and software licensing, track IT expenditures, and create reports on help desk, inventory, and purchasing. Web Tracks is offered in two editions: Standard and Enterprise.
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Pricing
Starting Price:
$295.00/one-time
Pricing Details:
Standard Edition - starts at $295
Enterprise Edition - starts at $795
Enterprise Edition - starts at $795
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Gritware
Founded: 1998
United States
www.gritware.com
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Product Details
Platforms Supported
Windows
Training
Documentation
Support
Phone Support
Online
Web Tracks Frequently Asked Questions
Web Tracks Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
IT Asset Management
Asset Tracking
Supported
Audit Management
Supported
Contract/License Management
Supported
Cost Tracking
Supported
IT Service Management
Supported
Inventory Management
Supported
Maintenance Management
Supported
Procurement Management
Supported
Requisition Management
Supported
Supplier Management
Supported
Compliance Management
Not Supported
Configuration Management
Not Supported
Depreciation Management
Not Supported
