Audience

Companies searching for a help desk, service desk, and asset management software solution

About Richdesk

Richdesk is a help desk & asset management software solution.

Prioritize and assign tickets to the right agents, quickly organize ticket queues, capture resolutions for knowledge sharing and service improvement. Help staff and customers to help themselves with workflow-driven guidance, on-line knowledge, service catalog and resolution status. Automate simple help desk tasks such as ticket triage, agent assignment, team notification, SLA alerting, ticket templates and canned responses. Upload, track and manage any category of asset using customizable configuration item styles, asset maintenance and service history. Agent, team and customer stats, one-click export from ticket queues and asset lists, inbuilt dashboard and report generator. All the service management features you need, all in one place. Self-service portals that reduce repetitive calls. Fully-integrated asset management.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Richdesk
Founded: 1984
United Kingdom
www.richmondsys.com

Videos and Screen Captures

Richdesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Training
Live Online
In Person
Support
Phone Support
Online

Richdesk Frequently Asked Questions

Q: What kinds of users and organization types does Richdesk work with?
Q: What languages does Richdesk support in their product?
Q: What kind of support options does Richdesk offer?
Q: What type of training does Richdesk provide?
Q: Does Richdesk offer a free trial?

Richdesk Product Features

Customer Service

Alerts / Escalation Supported
Knowledge Base Supported
Performance Metrics Supported
Self Service Portal Supported
Surveys & Feedback Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Live Chat Not Supported
Queue Management Not Supported
Social Media Integration Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Incident Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Community Forums Not Supported
Live Chat Not Supported

IT Asset Management

Asset Tracking Supported
Configuration Management Supported
Contract/License Management Supported
IT Service Management Supported
Inventory Management Supported
Maintenance Management Supported
Supplier Management Supported
Audit Management Not Supported
Compliance Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported

ITSM

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Service Desk

Change Management Not Supported
Self Service Portal Not Supported
Procurement Management Not Supported
Remote Control Not Supported
Mobile Access Not Supported
Incident Management Not Supported
SLA Management Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
CMDB Not Supported