Audience
Companies of all sizes interested in a powerful AI customer service, service desk, and AIOps platform
About Aisera
Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success.
Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Aisera
Founded: 2017
United States
aisera.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
24/7 Live Support
Online
Aisera Frequently Asked Questions
Aisera Product Features
Chatbot
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Payment Integration
Supported
Prediction
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Supported
Inline Media / Videos
Not Supported
Conversational AI
Code-free Development
Supported
Contextual Guidance
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Sentiment Analysis
Supported
Speech Recognition
Supported
Speech Synthesis
Supported
Virtual Assistant
Supported
For Developers
Not Supported
IT Service
Contract Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Management
Supported
Release Management
Supported
Self Service Portal
Supported
Service Catalog
Supported
Service Reporting
Supported
Ticket Management
Supported
ITSM
Asset Tracking
Supported
Availability Management
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
Machine Learning
Deep Learning
Supported
ML Algorithm Library
Supported
Model Training
Supported
Natural Language Processing (NLP)
Supported
Predictive Modeling
Supported
Statistical / Mathematical Tools
Supported
Templates
Supported
Visualization
Supported
Natural Language Processing
Co-Reference Resolution
Supported
In-Database Text Analytics
Supported
Named Entity Recognition
Supported
Natural Language Generation (NLG)
Supported
Open Source Integrations
Supported
Parsing
Supported
Part-of-Speech Tagging
Supported
Sentence Segmentation
Supported
Stemming/Lemmatization
Supported
Tokenization
Supported
Robotic Process Automation (RPA)
Analytics
Supported
Attended Automation
Supported
Code-free Development
Supported
Image Recognition
Supported
Optical Character Recognition
Supported
Process Builder
Supported
Third Party Application Integration
Supported
Unattended Automation
Supported
Service Desk
CMDB
Supported
Change Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Base
Supported
Mobile Access
Supported
Procurement Management
Supported
Remote Control
Supported
SLA Management
Supported
Self Service Portal
Supported
Aisera Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"AI powered service management platform" Posted 2024-01-30
Pros: Powerful conversational AI resolves desk tickets with minimal human efforts. Continually learns to improve accuracy over time.
Cons: Accuracy still imperfect requiring ongoing training. IT team lose visibility into how AI reaches resolutions.
Overall: Aisera automates IT service desk resolutions leveraging AI, excels at handling repetitive tickets. But imperfect AI capabilities warrant ongoing human validation.
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