Audience
everything HelpDesk by GroupLink supports K-12 schools, higher education, local and state governments, and industries that require a software that reduces total cost of ownership, improves tracking effectiveness, and delivers measurable reporting.
About everything HelpDesk
everything HelpDesk is a simple web-based help desk solutions specially created for K-12 and local and state governments. Developed by GroupLink, a leading K-12 and government help desk, this robust help desk platform simplifies incident requests, increases productivity, and improves end-user satisfaction. everything HelpDesk provides a host of features that enable organizations to streamline and track issues, and report progress. These include email and calendar Integration, ZENworks and directory integration, asset discovery, mass ticket updates, multi-departmental service desk solution, iPhone and Android specialized interface, and more.
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Pricing
Starting Price:
$20.00/month/user
Pricing Details:
Cost is based on the number of technicians billed annually or monthly. Free for up to 3 technician licenses while Lite plan cost starts at $20 per month and Full plan costs $25 per month.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
GroupLink
Founded: 1996
United States
www.grouplink.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Mac
Windows
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
everything HelpDesk Frequently Asked Questions
everything HelpDesk Product Features
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Live Chat
