Audience
everything HelpDesk by GroupLink supports K-12 schools, higher education, local and state governments, and industries that require a software that reduces total cost of ownership, improves tracking effectiveness, and delivers measurable reporting.
About everything HelpDesk
everything HelpDesk is a simple web-based help desk solutions specially created for K-12 and local and state governments. Developed by GroupLink, a leading K-12 and government help desk, this robust help desk platform simplifies incident requests, increases productivity, and improves end-user satisfaction. everything HelpDesk provides a host of features that enable organizations to streamline and track issues, and report progress. These include email and calendar Integration, ZENworks and directory integration, asset discovery, mass ticket updates, multi-departmental service desk solution, iPhone and Android specialized interface, and more.
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Pricing
Starting Price:
$20.00/month/user
Pricing Details:
Cost is based on the number of technicians billed annually or monthly. Free for up to 3 technician licenses while Lite plan cost starts at $20 per month and Full plan costs $25 per month.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
GroupLink
Founded: 1996
United States
www.grouplink.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Mac
Windows
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
everything HelpDesk Frequently Asked Questions
everything HelpDesk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Live Chat
Not Supported
