Audience
InvGate Service Desk is designed for IT service providers, both in the public and private sectors, such as government agencies, educational institutions, and IT companies.
About InvGate Service Management
InvGate Service Management is a reliable help desk and asset management solution created to provide IT support and to optimize the provision of IT services. Comes with the most intuitive and easy to understand user interface, InvGate Service Management offers a multi-departmental service fulfillment solution with federated asset management capability for seamless integration between the asset requiring service and the service request. InvGate Service Management features a drag-and-drop graphical workflow builder, 100% code-free configuration, custom dashboards, business analytics reporting, SLAs, email ticketing, and more.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
InvGate
Founded: 2004
United States
www.invgate.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
InvGate Service Management Frequently Asked Questions
Q: What kinds of users and organization types does InvGate Service Management work with?
InvGate Service Management works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does InvGate Service Management support in their product?
InvGate Service Management supports these languages: English and Spanish.
Q: What kind of support options does InvGate Service Management offer?
InvGate Service Management offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does InvGate Service Management integrate with?
InvGate Service Management integrates with: Gmail, Microsoft Outlook, Microsoft Teams, Workativ, and Zapier.
Q: What type of training does InvGate Service Management provide?
InvGate Service Management provides training in the form of documentation, live online, and webinars.
Q: Does InvGate Service Management offer a free trial?
Yes, InvGate Service Management offers a free trial.
InvGate Service Management Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Live Chat
Not Supported
IT Service
IT Asset Management
Supported
Incident Management
Supported
Knowledge Management
Supported
Release Management
Supported
Self Service Portal
Supported
Service Catalog
Supported
Service Reporting
Supported
Ticket Management
Supported
Contract Management
Not Supported
ITSM
Asset Tracking
Supported
Change Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Availability Management
Not Supported
Configuration Management
Not Supported
InvGate Service Management Additional Categories
InvGate Service Management Verified User Reviews
Write a Review-
Probability You Would Recommend? 10 out of 10
"A product providing great user experience" 5 out of 5 stars Posted 2021-04-20
Pros: The usability and flexibility of this ticketing system are excellent and that motivates the users to use it.
Cons: Not available as an app on Microsoft 365.
Not available as a mobile app.Overall: A great ticketing system with a special focus on users and a vendor with an excellent customer support.
Read More... -
Probability You Would Recommend? 10 out of 10
"Excellent Products" 5 out of 5 stars Posted 2021-04-16
Pros: I have had nothing but a great experience with you all.
Cons: Nothing!
Overall: The support we receive is over the top from anything we have received in the past. Pablo, Jason, and Shiraz are the best!!!!
Read More...
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