Audience

Companies of all sizes

About HelpDesk

HelpDesk is a ticketing solution designed to improve the efficiency of your customer support teams. This intuitive platform simplifies interactions between your agents and customers, making every customer interaction an opportunity to deliver standout service. HelpDesk has advanced features that streamline workflow and facilitate quick and accurate responses. HelpDesk protects your data and customers' trust through top-tier 256-bit SSL encryption. It ensures that all interactions meet the highest standards of confidentiality and integrity.

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Pricing

Starting Price:
$29 per user per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 4.5 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.5 / 5
More Reviews Write a Review

Company Information

HelpDesk.com
Poland
www.helpdesk.com

Videos and Screen Captures

Play Video HelpDesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
24/7 Live Support
Online

HelpDesk Frequently Asked Questions

Q: What kinds of users and organization types does HelpDesk work with?
Q: What languages does HelpDesk support in their product?
Q: What kind of support options does HelpDesk offer?
Q: What other applications or services does HelpDesk integrate with?
Q: What type of training does HelpDesk provide?
Q: Does HelpDesk offer a free trial?
Q: How much does HelpDesk cost?

HelpDesk Product Features

Complaint Management

Case Management Supported
Complaint Classification Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Survey Management Supported
Corrective Actions (CAPA) Not Supported
Self Service Portal Not Supported
Social Media Monitoring Not Supported

Customer Communications Management

Batch Communications Supported
Content Management Supported
Email Distribution Supported
Multi-Channel Communications Supported
Personalization Supported
Chat / Messaging Not Supported
Interactive Content Not Supported
On-Demand Communications Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Customer Satisfaction

Analytics Supported
Complaint Monitoring Supported
Feedback Collection Supported
360 Degree Feedback Not Supported
Call Reporting Not Supported
Survey Management Not Supported

Customer Service

Email Management Supported
Knowledge Base Supported
Performance Metrics Supported
Self Service Portal Supported
Surveys & Feedback Supported
Workflow Management Supported
Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Live Chat Not Supported
Queue Management Not Supported
Social Media Integration Not Supported
Virtual Assistant Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Email Integration Supported
Multi-Channel Communication Supported
Ticket Management Supported
Community Forums Not Supported
Document Storage Not Supported
IT Asset Management Not Supported
Incident Management Not Supported
Interaction Tracking Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported

Issue Tracking

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported
Knowledge Base Not Supported
Project Management Not Supported

HelpDesk Additional Categories

HelpDesk Verified User Reviews

Write a Review
  • A HelpDesk User
    Operations and Marketing Analyst
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Perfect for small business help desk"

    Edited 2020-11-04

    Pros: HelpDesk is a pretty simple help desk platform to integrate with multiple business platforms. The user experience design is intuitive and fast to navigate. I loved the ease of creating tickets, it's automated and one click away to generate. It offers multiple ways of interaction options.

    Cons: No cons experience till now. No negative to share.

    Overall: Overall, HelpDesk is a pretty reliable and simple help desk platform. In usability and features, it easily gets your job done. Perfect for small businesses.

    Read More...
  • A HelpDesk User
    Technical architect
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple help desk tool for small business"

    Edited 2020-10-27

    Pros: The way the HelpDesk tool allows us to interact with customers is just phenomenal. It gives the ability to add a knowledge base and ticket tracking to your help desk chat. I liked its support routing option.

    Cons: It doesn't offer very advanced features but it makes enough for small business.

    Overall: Overall, HelpDesk is an intuitive help desk platform integrated with great resources to easily deal with support problems. Its customer support is very responsive.

    Read More...
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