Audience
Companies that need a help desk solution to improve their services
About SutiDesk
SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
SutiSoft
United States
www.sutisoft.com/helpdesk-software/
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Support
Online
Phone Support
SutiDesk Frequently Asked Questions
SutiDesk Product Features
Complaint Management
Case Management
Supported
Complaint Classification
Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Forms Management
Supported
Issue Tracking
Supported
Routing
Supported
Self Service Portal
Supported
Social Media Monitoring
Supported
Survey Management
Supported
Corrective Actions (CAPA)
Not Supported
Quality Assurance Management
Not Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Knowledge Base
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Incident Management
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Self Service Portal
Not Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
