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Audience

Anyone from small startups or one man operations to large scale businesses with main focus on SMB.

About LiveAgent

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2024. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 175+ helpful features such as advanced automation features, rules, tags, and 195+ integrations.
Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 1-month trial today, no credit card required.

Pricing

Starting Price:
$9.00/month/user
Pricing Details:
Free - $0 per agent per month
Small plan - $9 per agent per month
Medium plan - $29 per agent per month
Large plan - $49 per agent per month
Enterprise plan - $69 per agent per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, LiveAgent offers API access

Ratings/Reviews - 138 User Reviews

Overall 4.8 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.5 / 5
support 4.8 / 5

Company Information

QualityUnit
Founded: 2004
Slovakia
www.liveagent.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online

LiveAgent Frequently Asked Questions

Q: What kinds of users and organization types does LiveAgent work with?
Q: What languages does LiveAgent support in their product?
Q: What kind of support options does LiveAgent offer?
Q: What other applications or services does LiveAgent integrate with?
Q: Does LiveAgent have an API?
Q: Does LiveAgent have a mobile app?
Q: What type of training does LiveAgent provide?
Q: Does LiveAgent offer a free trial?
Q: How much does LiveAgent cost?

LiveAgent Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Database
Escalation Management
Predictive Dialer
Progressive Dialer

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
On-Demand Recording
Screen Activity Recording
Video Call Recording
Instant Retrieval
Recording Bookmarking
Scheduled Recording

Call Tracking

CRM
Call Recording
Call Routing
Caller Identification
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Call Log
Campaign Management

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition
Fax Management

Complaint Management

Case Management
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Complaint Classification
Corrective Actions (CAPA)
Quality Assurance Management

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Multi-Channel Communications
On-Demand Communications
Personalization
Video Content
Interactive Content
Print Management
Template Management

Customer Engagement

Analytics
Communication Management
Community Management
Feedback Collection
Gamification
Live Chat
Video Content
Churn Management
Content Syndication

Customer Satisfaction

Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
360 Degree Feedback

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management
Queue Management
Virtual Assistant

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Onboarding
Usage Tracking / Analytics
Customer Lifecycle Management
Health Score
Revenue Management
Win / Loss Analysis

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Data Recovery

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail
Survey Management

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Decision Tree
Discussion Boards
Full Text Search

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Surveys & Feedback
Diagnostic Tools
Session Transfer

Remote Work

Employee Monitoring
Live Chat
Remote Support
Softphone
Video Chat
Collaboration
Credential Management
Electronic Signature
Meeting Management
Project Management
Remote Access
Screen Sharing
Task Management
Time Zone Tracking
Web Conferencing

LiveAgent Additional Categories

  • A LiveAgent User
    Businessman
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent experience "

    Posted 2024-03-13

    Pros: I had the best experience of my life.

    They are absolutely professionals and I will keep cooperating with them.

    Cons: Nothing, I am totally satisfied, there are no cons.

    Overall: Excellent experience, I would recommend to everyone cooperating with them. I am completely satisfied and happy.

    Read More...
    Reply from LiveAgent
    Posted 2024-03-15
    Hi there :) It sounds like you're enjoying LiveAgent, and we're so glad to hear that! Your satisfaction and recommendation mean a lot to us. If there's anything more we can do to support your business, please don't hesitate to reach out 24/7 via chats or email. Thanks for choosing LiveAgent! - LiveAgent Team
  • Neder J.
    HR
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Highly recommend LiveAgent to any business"

    Posted 2024-02-28

    Pros: One of the things I appreciate the most about LiveAgent is its multi-channel support. We are able to handle customer inquiries from various channels such as email, phone, live chat, and social media all in one platform. This has not only improved our response time but also made it easier for our team to collaborate and resolve customer issues quickly.

    Cons: The live chat feature has also been a game-changer for us. Our customers love the convenience of being able to chat with us in real-time and get their questions answered immediately. The chat widget can be easily customized to match our branding, giving a professional touch to our customer interactions.

    Overall: In addition, the analytics and reporting features have given us valuable insights into our customer service performance. We can track response times, customer satisfaction ratings, and other important metrics to help us improve our service even further.

    Read More...
    Reply from LiveAgent
    Posted 2024-02-29
    Thank you for your awesome review, Neder! We're glad to hear that LiveAgent has significantly benefited your business and that the live chat feature has been a hit with your customers. Your feedback on the analytics and reporting is also appreciated :) If you have any suggestions or need further assistance, feel free to reach out to us 24/7. - LiveAgent Team
  • Giulia S.
    E-commerce project manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great messaging service"

    Edited 2023-04-24

    Pros: We work optimally as a team. Customer service is always very helpful, and we find it convenient to be able to check the progress of agents on live chat.

    Cons: We would like it to be more optimized for WhatsApp and have statistics related to agents working on chats.

    Overall: We use the LiveAgent with email, WhatsApp and livechat.
    Definitely livechat is the best performing on the site, but we also do well with TAG, customer registration, notes.

    Read More...
    Reply from LiveAgent
    Posted 2023-04-25
    Hello Giulia, thanks for taking the time to share your experience with LiveAgent! It's awesome to hear that our platform helps your team work smoothly and efficiently. Your feedback on WhatsApp optimization and agent statistics is much appreciated, and we'll surely consider it for future updates. - LiveAgent Team
  • Yasser P.
    Sales Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Allows me to provide effective customer service."

    Posted 2023-04-05

    Pros: The free plan that includes many features that can be useful for individuals, teams or companies that want to try this platform. Such features are: a live chat button, an email address, and a phone number. This is ideal for small businesses or startups who want to test the software before committing to a paid plan.

    Using the interface makes it easy to manage tickets, chats, and calls. You can also customize the appearance of your chat widget and email templates.

    The ticketing system is powerful, allowing you to automate ticket routing, assign ownership, transfer tickets, and set priorities and statuses. You can also create canned responses, rules, and tags to speed up your workflow.

    LiveAgent has a built-in call center that allows you to make and receive calls from within the software. You can also record calls, create IVR menus, and route calls to the correct agents.

    LiveAgent has a social media integration that allows you to connect your Facebook, Twitter, Instagram, and Slack accounts. Social media messages and comments can be monitored and responded to from within the software.

    It has a knowledge base feature that allows you to create and publish articles for your clients. You can also enable live suggestions as your customers type their queries.

    Cons: It does not support the chat to SMS feature, which means you cannot send or receive text messages from your customers.

    There is an extra charge for social media integration, which can be expensive if you have multiple accounts.

    LiveAgent doesn't have a native mobile app, which means you can't access the software from your smartphone or tablet.

    Overall: Overall, I find LiveAgent to be a reliable and versatile help desk software that can help you improve your customer service. It has many features and integrations that can be tailored to different needs and preferences. It also has a reasonable pricing model that offers good value for money. I would recommend LiveAgent to anyone who is looking for a comprehensive help desk solution.

    Read More...
    Reply from LiveAgent
    Posted 2023-04-06
    Hi Yasser! Thanks for the great review of LiveAgent :) We're happy to hear that you find our help desk solution reliable and versatile. Our pricing model indeed offers good value, and we appreciate your recommendation. Plus, don't forget, we actually have a standalone mobile app for added convenience! - LiveAgent Team
  • Robina R.
    Director
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "So glad to have found LiveAgent"

    Posted 2023-04-01

    Pros: Customization, excellent free-level features, notifications, iOS integration, customer info for record-keeping, status options, tags - great functionality, offline messaging is awesome! Knowledge Base will be tremendous when I get it set up.

    Cons: A little confusing with the online status. Might be user error or just learning curve, but finding that sometimes my offline messaging button appears when I am online. Interface and some support document wording seems to have been translated to English (sometimes poorly).

    Overall: There's huge bang for the buck here and a lot of great features to grow with a business. Even at the entry level, I can support customers wonderfully and seamlessly. I love how even if we're not online and available, that LiveAgent knows to move it to a messaging support so no one gets left hanging because I forgot to click a button. I can't wait to dig into the Knowledge Base feature - a huge plus. Only shortcoming is that we need video/screen-sharing/co-browsing support for our customers. While I'm glad that there are integrations that will cover this off for us, I'd much prefer to have everything go through a single subscription.

    Read More...
    Reply from LiveAgent
    Posted 2023-04-03
    Hi Robina! Thank you for the thorough and positive review! We are thrilled to hear that you are enjoying the customizable features and seamless customer support experience that LiveAgent provides. We also appreciate your feedback on the areas that need improvement and will work to address them. Thank you for choosing LiveAgent, and we look forward to helping your business grow! - LiveAgent Team
  • Richard V.
    Oversight and Call Centre manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Review LiveAgent"

    Posted 2023-03-28

    Pros: There is no doubt the ease of use of LiveAgent, dashboard accessibility and reporting keep one in touch.

    Cons: I think it is a difficult one... perhaps i could say the initial search for the tutorials was a bit slow but once i found them, all good.

    Overall: Keeping it simple and to the point. Efficient and does what was promised.
    It ensures the staff are on point with their work ethic and they will know if they are not.

    Read More...
    Reply from LiveAgent
    Posted 2023-03-29
    Hi Richard! Thank you for your valuable feedback. We are glad that you appreciate the ease of use of LiveAgent! We understand that it might have taken some time to find the tutorials, but we are glad that you found them. If you need any help in the future, please reach out to our 24/7 customer service. We're always happy to help. Thank you for your honest opinion and for taking the time to share it. - LiveAgent Team
  • A LiveAgent User
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Love using their chat features! "

    Posted 2023-03-28

    Pros: I love that they are affordable for my small business. I love that have a lot of different features. Love that customer service is quick to respond back and solve any issue or question I may have.

    Cons: I don’t have any cons to report not at this moment. Everything is running smoothly and easy to use.

    Overall: I have not had any issue with customer service or the chat that I use. Everything has ran smoothly. I would highly recommend live agent to other business owners!

    Read More...
    Reply from LiveAgent
    Posted 2023-03-30
    Hi there! Thank you so much for your 5-star review :) It's great to hear that LiveAgent is a great fit for your small business. Remember, our customer support is here for you 24/7 via chats or email should you need anything. - LiveAgent Team
  • Hany Y.
    Accountant
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Why I use LiveAgent"

    Posted 2023-03-28

    Pros: Easy to use and has a free trial and is really useful and helps me bring all my customer interactions with an all-in-one help desk solution.

    Cons: Sometimes I just get confused while using but that rarely happens.

    Overall: I think it is really useful and a cool website that’s really easy to use and saves me so much time.

    Read More...
    Reply from LiveAgent
    Posted 2023-03-29
    Hi Hany, Thank you for taking the time to leave us a review! We are delighted to hear that LiveAgent is so useful for your customer interactions. We are also glad to hear you appreciate the free trial and how easy it is to use. We understand that it may be confusing at times and we are always here to help if you need it. - LiveAgent Team
  • Marco C.
    systems administrator
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A wonderful application"

    Posted 2023-03-27

    Pros: The application gives you freedom to configure it to your liking. You have all the application information in a single location, such as invoices, reports, tickets, etc.

    Cons: The graphical interface of the application could have a little more vivid colors.

    Overall: We are delighted with LiveAgent, and every day we are discovering new and very useful features. I was interning at a large company, which had super expensive ticket management software (5 digits), and, I am telling you, LiveAgent has nothing to envy with that expensive app. LiveAgent is even easier to configure, you can very easily create notifications, you can add agents to the ticket, can unify and divide tickets, can create tags to label the tickets, so you can filter them on the reports.
    To summarize, it is very intuitive and easy to use. In one place, you'll find all the info regarding the app, invoices, tickets, and reports, and the communication between agents and customers is very fluid and easy. Furthermore, LiveAgent's support team has always offered to help with any questions we've had. WE RECOMMEND it 100%."

    Read More...
    Reply from LiveAgent
    Posted 2023-03-28
    Hi Marco! Thank you so much for taking the time to share your positive experience with LiveAgent. :) We are thrilled to hear that LiveAgent has met your expectations, and that you find it easy to configure and use. We take pride in providing a user-friendly and feature-rich platform for our clients, and it's great to know that you keep discovering new ones that might help you to make your life easier. Such feedback is very valuable to us and motivates our team to continue improving and delivering the best possible product and service. Please don't hesitate to reach out if you have any suggestions, questions or if there's anything else we can do to support your experience with LiveAgent. We're always here to help! - LiveAgent Team
  • Colin W.
    Digital Marketing Manager
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: Administrator
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "LiveAgent a Multiuse chat Tool"

    Edited 2023-03-23

    Pros: Easy installation. Multiple connections plugins, from social media to websites. Tag features allow you to easily sort various conversations for reporting.

    Cons: Interface feels outdated. Social media connections are a la carte, and cost more.

    Overall: Easy to use option. Is not as robust as something like a Drift or a LiveChat but offers plenty of features, as a stop gap in between solutions.

    Read More...
    Reply from LiveAgent
    Posted 2023-03-24
    Thank you for taking the time to share your thoughts and experiences with LiveAgent. We appreciate your valuable feedback! It's great to hear that you found our installation process to be easy and that you've been able to make use of our various plugins and tagging features. We understand the importance of seamless integration and organization for efficient communication, and we're glad that you're finding value in these aspects of our platform. In regards to the interface and social media connections, we appreciate your honesty and we're always looking for ways to improve our product. We'll definitely take your feedback into account as we continue to evolve and enhance the LiveAgent experience for our users. We strive to strike a balance between simplicity and functionality, and we're glad that you've found our solution to be a helpful tool for your needs. Thank you once again for your review, and we hope to continue providing you with a great experience as you use LiveAgent. If you have any other suggestions or concerns, please don't hesitate to reach out 24/7. We're here to help! :) - LiveAgent Team
  • Sandra E.
    Marketing Advisor
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A tool that facilitates the management of technical support for companies."

    Posted 2023-02-09

    Pros: * I like that it is at the top with the integrations with other platforms of different categories, so it is seen that it is a very polished section because I do not have to learn so much from the documentation of or API or how its integration with other platforms works since everything is done so that you don't have to enter code to make everything work and automations can be done. The integration that I apply the most to my day to day is to be able to connect WordPress in order to automatically create tickets and have a complete tracking of the different problems or doubts that different users have when entering a website which I have indexed the integration with this platform. This and many more integration methods I currently have to optimize my work and make everything flow more naturally and easily.

    * It is ideal for small businesses that want to take to a professional level the resolution of problems that they have with clients, which can all be managed very easily, any company that wants to start using this platform can choose to use the free plan that has with several functions available that can carry out a correct ticket management to follow up on problems or doubts from customers. With this platform, it can be scaled very easily without wasting time in acquiring a payment plan since it allows the free trial of advanced plans for up to 30 days, so if you want to see the performance of the features offered by the selected plan, this is It could be done before purchasing a plan and knowing if it is going to be profitable or not to be able to upgrade the current plan that a user has.

    * The possibility of being able to group the tickets is nice since the tasks of responding to the requests can be divided into different agents depending on the qualities of each one to solve a problem. By doing this, you can have more efficiency when providing technical assistance to a user without the agent having problems when trying to resolve any doubt or problem. That is why for me it is very useful to be able to divide the tickets depending on the doubt so that it is a more efficient job and in the event that an agent is saturated with the same problem, I can apply optimization techniques so that users have instant solutions to the doubts they have.

    Cons: * It is overwhelming how the conversations are organized since everything is separated by tickets instead of the solution being able to group the conversations of the same client. Also a good option would be to group different tickets in the same "client" so to speak, it is understandable that different tickets are created to handle different problems for different users and thus have a better order when following up on a specific case, but in order not to have a large number of tickets for different problems but for the same user or client, it would be better if they were grouped for a single person and thus have better management, therefore the different problems can be tracked separately that a user can present and also that everything is more orderly.

    * I don't understand how the mobile app is a mess and with this I'm not just talking about the Android version as LiveAgent for iOS is also a total mess so it's not worth tracking through my phone but everything I have to do it through my computer's browser, making the job more tedious and slower. I don't understand how the browser experience is so good and modern with virtually no issues, but the mobile app has crashes, and the app is so outdated that it seems like the developers don't remember that they have to update and implement in the app mobile the improvements that your website currently has.

    * I don't like the marketing you have on comparing prices to other platforms in the same category of software. By this I mean that on its website it mentions that per user it is the cheapest of all the competition, but if it is detailed in more detail the comparison is based on the free plan of this platform, making the comparison a bit "unfair". So to speak since you are only comparing prices but not features that it offers with respect to the published price. On the other hand, but speaking of the same point, as I mentioned, this platform shows the basic plan, but if you choose a higher plan, it would be more expensive compared to other platforms that LiveAgent shows on its website.

    Overall: LiveAgent gives me the ability to provide closer technical support to my customers as I can have live conversations without having to share private phone numbers to contact my customers, but can simply follow up through tickets and through the email for which the client will never lose sight of me nor I him until the case is simply resolved and it is closed when everything is over.

    It has also been practical to be able to use this platform to free up workloads since all tasks can be divided into different agents without having a single person do all the work, thus having better work efficiency where everything is kept organized and clearer. so that there are no problems or barriers when managing the tickets of many users.

    So, this platform is excellent for the e-commerce of any company, and it can be implemented with multiple website editors and also with other types of platforms such as Salesforce for better customer management and sales. Lastly, if I wanted them to improve, it is its mobile version for greater practicality and mobility since I am currently a very active person who is always in various places and it is more comfortable for me to use my mobile phone than my laptop.

    Read More...
  • Matej K.
    CMO & Co-Founder
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great help desk & customer service solution"

    Posted 2023-01-12

    Pros: I like using different customer service channels and social media platforms to initiate and retain customer relationships in a single application.

    Cons: I would love to see more integrations & improved Android app.

    Overall: Very happy, great value for the money. LiveAgent offers countless options when it comes to automation, and the amount of time saved with this SaaS software is incredible.

    Read More...
    Reply from LiveAgent
    Posted 2023-01-13
    Hello Matej! Thank you for your awesome review. We're glad that you've found the automation options to be endless and that it's helping you to save your time. As for the integrations and Android app, don't worry, we'll keep working on it like a mad scientist in a lab. Thank you for being with us! ;) - LiveAgent Team
  • Carlos M.
    Software Engineer
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "It has never been so easy to manage so many tickets within a company."

    Posted 2022-11-10

    Pros: LiveAgent is a platform that has helped me a lot to manage a customer service, and I can tell you it helps me a lot to be able to manage all the tickets of our company with another peace of mind, in addition, it has an excellent connection with all kinds of emails and inbox, in order to export each of the customer requirements emails, and be able to serve them from the platform. One of the first positive things that is necessary to call me to the drawers of the form is that it also offers me the possibility of enjoying a Live Chat, which can integrate hiring facility towards my website, currently we use that live show for serve customers or visitors on another website, it has all the necessary functions to have a complete conversation, you can upload all kinds of files or share direct links, in addition, all messages are received in real time. In addition, I also loved the fact that we can correctly configure this Chat window so that our clients can contact us when we are not active by responding through this Live Chat, we have configured the contact form that is implemented in the Chat, where the client with just fill it out correctly, you can contact us to wait for our answer.

    Cons: I really don't have any type of complaint with this platform, I consider that the Chat window and the management of each one of the tickets was quite pleasant, at no time did I present any type of failure with this platform, in addition, I don't have any type of complaints either with the support team that assisted me at all times to adapt to the platform when I started using it. In addition, I do not have any negative point to mention about the plans offered by this platform, we are happy with the payment rate that we currently manage with the plan that we use, we hope that these results continue for much longer, without any type of failure.

    Overall: LiveAgent has become this most important platform mainly because thanks to it we have been able to react to each of our clients' requirements, every time a visitor on another website wants to be in contact with us, they should only use the Chat window that is located on another website to hire you directly, as long as my team of agents is active, we will be able to assist you through Live Chat. I love this platform very much since it provides me with real-time monitoring of all the requests that you are making at a specific time, I can know exactly what time people were having a specific ticket, in addition, you lack what it provides a individual view to view the number of tickets attended, the number of tickets to attend and the number of tickets that have expired the attention period. I am very satisfied with the results obtained with this platform, I consider that it was really in another financial services company to meet all kinds of requirements of our clients in relation to any of our services.

    Read More...
    Reply from LiveAgent
    Posted 2022-11-11
    Hello Carlos! Thank you for your awesome review! We're really happy that LiveAgent has been able to help you and your team with your specific customer communication needs. We know how important it is to be able to provide great customer service, and our platform is designed to make that as easy and efficient as possible. We're always happy to hear feedback like this and we'll keep working hard to make sure our platform is the best it can be :) Remember, our 24/7 customer service is here for you, should you need anything! - LiveAgent Team
  • Sebi M.
    Marketing Consultant
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Give it a try!"

    Posted 2022-10-12

    Pros: Our most significant issue with our most recent tool was that we had to manually sort all of the tickets by department and responsibility.
    LiveAgent handles everything for us.

    Cons: I have not found any disadvantages as of right now.

    Overall: It was a huge help to us and is very useful for our everyday work! I highly suggest you give it a try and see if it helps (it likely will).

    Read More...
  • Daushi G.
    Marketer
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent Price for Live Chat Tools and Features"

    Posted 2022-10-12

    Pros: LiveAgent provides a comprehensive set of tools to help you implement live chat services on your website. One of my favorite features is location reporting (which shows where the user is in the world), as well as the ability to push a chat invitation to the user as they browse your website.

    Cons: The only disadvantage I've encountered is the requirement to log in to your account frequently in order to keep the account active. I dislike having to set a reminder to log in for fear of having my account deactivated.

    Overall: It enables us to develop a novel and dynamic method of user engagement. It provides excellent visibility and insights into user behavior, as well as the ability to learn from your customers and prospects on the website.

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  • Hiyori A.
    General Accountant
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Highly recommend this product to anyone looking"

    Posted 2022-10-12

    Pros: Our most significant issue with our most recent tool was that we had to manually categorize all of the issues by department and responsibility.
    LiveAgent handles everything for us.
    We rapidly built up a requirement for the user, requiring them to enter all the specifics of their issue and select from a variety of categories.

    Cons: Not any, at least as of the time of writing this review.

    Overall: LiveAgent has gone above and beyond our expectations for the role we have given to it, providing us with the perfect environment suited to our needs.

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  • Eolimary P.
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "An autonomous service that behaves wonderfully to meet customer requirements."

    Posted 2022-10-12

    Pros: LiveAgent is an excellent service that helps any company to improve customer service, with the help of this platform you can have perfect customer service and correct support ticket management, Comment platform you can organize each of the tickets you receive From the different methods, either from your social networks, from your company's website or from your email, this platform will process all the tickets and create a request with a code for each of the clients. One of the main things that I like about this platform is that it allows you to manage tickets in real time, this platform is capable of processing each one of the tickets in real time, you can visualize each one of the requirements that are created as it happens time, everything will be seen in real time, you will be able to receive new requirements in real time and attend to each one of them in a simple way. In addition, I also like that this platform provides me with a general connectivity of each one of the ticket sources, that means that within this same panel I will be able to receive each one of the requirements that the users or visitors have created from my social networks, visiting my website or sending an email, when communicating through any of those three methods, LiveAgent will automatically create a ticket immediately so that we can serve customers, This is excellent since previously we had a little difficult to serve customers through social again, now we receive all the requirements in the same panel and we will be able to attend to each one of them in a much simpler way.

    Cons: I have never really presented any type of problem with this platform, since I started using it I have noticed that it has had innovative and positive results, it has never provided any type of failure, in addition, the platform does not have any type of bug in any of its sections or functions, behaves wonderfully and unfolds perfectly so that everyone can meet new requirements. I have no type of complaint regarding this platform or the functions that it has provided me during all this time that I have been using it, I have been using it for more than a year and I have noticed that I have always obtained positive results, in addition, at no time have I presented failures When it comes to meeting a specific requirement, I have always been able to assign any type of requirement to some people so that they can attend to it instantly, this platform has behaved wonderfully and I hope it will continue to do so for much longer.

    Overall: LiveAgent is an excellent platform to develop proper attention to all customers and visitors, I really loved the experience I had with this platform, I consider that the main objective of the company was to serve the customers of our website, however, we have obtained a much broader benefit, we can currently serve customers from our website and also customers from other social networks or through email contact. I was delighted with the effectiveness of having this platform, when I started using the Back my IRR that I had some difficulty with Laura adapting to the platform, I had various doubts since it was a good platform for me and I did not understand how the actions worked of it, however, the support team of this platform was always present to take me through the process of acting as a new user, I was delighted with the direction that the user help system gave me, it allowed me to quickly adapt to the platform and I understood perfectly how I should use it in my company. The changes that were generated thanks to this platform were the fact of serving customers from a much more fluid platform, in addition, this platform allowed us to assign support tickets to our various agents so that customers had to wait much less time to be served, we currently have several agents available in another financial services sector, who already have new customer requirements every day thanks to this platform.

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    Reply from LiveAgent
    Posted 2022-10-12
    Hello Eolimary! Thank you so much for your excellent review of LiveAgent! We're so happy to hear that you loved your experience with our platform and that you feel it helped you serve your customers better . We're constantly striving to provide the best possible support to our customers, so we're happy to hear that we're meeting that goal as well :) - LiveAgent Team
  • Ardish K.
    Marketing Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "LiveAgent for small bussinesses"

    Posted 2022-10-10

    Pros: It enables me to categorize the films and provide my users with a positive user experience.

    I get a fantastic technique to do away with assistance, and it definitely helps me cut down on the time I spend on support tickets.

    Cons: There is a minor learning curve because it took me some time to get everything up.

    But you must learn, just like with other software.

    Overall: All tickets and chats are managed from a single location with an all-encompassing solution and a global inbox. The live chat dialogue can easily continue by email thanks to the hybrid ticket stream. Although we haven't used it yet, call center integration also appears to be very intriguing. We switched from Zendesk because LiveAgent provides everything we need, is simple to use, and is far less expensive than Zendesk, which was one of the primary factors in our decision. We can suggest LiveAgent to anyone seeking for a less expensive option to Zendesk. Perfect customer service. Additionally, customizable chat widgets are a fantastic feature!

    Read More...
    Reply from LiveAgent
    Posted 2022-10-12
    Hello Ardish! We're happy to hear that you're enjoying our all-in-one solution and that you find it simple to use! We're constantly striving to provide the best possible experience for our users, so we're glad to have you on board. Thanks for the great review! - LiveAgent Team
  • A LiveAgent User
    Marketing Manager
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "LiveAgent Review"

    Posted 2022-10-06

    Pros: Plenty of great features are available in the free version.
    It allows me to arrange the videos by section and give my customers a good user experience.

    Cons: On the free version, messages older than 7 days are not accessible. This can be frustrating as you can't quickly go through your archive of received messages.

    Overall: Love the platform, it is very easy to use and thus train customer support reps on it. There are so many things to like about the platform and here are a few of them: Ability to share mailbox, greater leads capture and engagement, increased efficiency, excellent value for the money and many more. I would definitely recommend the product and they offer a very generous 14 free trial.

    Read More...
    Reply from LiveAgent
    Posted 2022-10-11
    Thank you for the great review of LiveAgent! We're happy to hear that you find it easy to use and train customer support reps on. We're glad you find it an excellent value for the money and we hope you'll continue to use and recommend LiveAgent :) - LiveAgent Team
  • Sasa W.
    HR Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Stands out from alternatives"

    Posted 2022-10-06

    Pros: To support live chat services on your website, LiveAgent provides a full toolkit.
    Location reporting, which displays the user's location in relation to the rest of the world, and the capability to push a chat invitation to a user as they surf your website are two of my favorite features.

    Cons: The need to periodically check in to your account in order to keep it active is the only drawback I can think of.
    In fear of having my account canceled, I detest having to set a reminder to check in.

    Overall: All in all, it enables us to develop a fresh, dynamic approach to user involvement.
    Excellent user behavior visibility and insights make it possible to learn from your customers and prospects on the website.

    Read More...
    Reply from LiveAgent
    Posted 2022-10-11
    Thank you for your kind words Sasa! We're happy to hear that LiveAgent is making your work easier and that you're finding it beneficial. We'll continue to work hard to make sure that LiveAgent remains a valuable asset for your business. - LiveAgent Team