Audience
Companies of all sizes searching for an omnichannel cloud contact center solution
About Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation.
Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels.
Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.
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CloudTalk
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Local Measure Engage
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Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers.
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Company Information
Vocalcom
Founded: 1995
France, United-Kingdom, USA, Spain, Colombia, Mexico, Argentina, Chile, Brazil, United Emirates Arab
www.vocalcom.com
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Product Details
Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Vocalcom Frequently Asked Questions
Vocalcom Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Business VoIP
Contact Management
IVR / Voice Recognition
Unified Communications
Voice Quality Enhancement
Call Parking
Call Recording
Encryption
Ring Groups
SIP Trunking
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Customer Engagement
Analytics
Feedback Collection
Live Chat
Churn Management
Communication Management
Community Management
Content Syndication
Gamification
Video Content
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Survey Management
Text Analysis
Action Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Survey Management
Text to Speech
Voice Customization
Voice Mail
Phone Key Input
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Telemarketing
Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center
Telephony
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
Auto-Dialer
VoIP
Voice & Data Integration
