Audience

Contact centers, BPO, Telemarketing, Outsourcing

About NobelBiz

About NobelBiz:
With over two decades in the CCaaS sector, NobelBiz is renowned for enhancing productivity in worldwide contact centers. Our specialty lies in merging a custom-designed telecom carrier, ideal for call center traffic, with modern omnichannel cloud contact center software, supported by outstanding customer service.

About NobelBiz OMNI+:
NobelBiz OMNI+ emerges as the ultimate CCaaS solution, offering a blend of features, functionalities, and integrations for comprehensive contact center management. This all-encompassing software features extensive channel integrations and CRM compatibility, crafted for seamless remote work. It stands as a user-friendly, inclusive solution for diverse omnichannel contact center requirements.

About NobelBiz Voice Carrier Network:
As a leading VoIP provider, NobelBiz Voice Carrier Network is distinctively designed for global contact centers. It provides unmatched voice quality and consistent service across its international network.

Pricing

Pricing Details:
Tailored Pricing for Unique Business Needs
At NobelBiz, we understand that each client has distinct requirements and objectives. That's why our pricing model is as unique as your business. We offer custom-tailored pricing solutions, meticulously calculated based on your specific needs, team dynamics, and operational demands. Our approach ensures that you receive a personalized, cost-effective package designed to fit seamlessly with the unique contours of your contact center's operations and goals. Experience a pricing strategy that adapts to you, ensuring value and alignment with your business's unique fingerprint.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

NobelBiz
Founded: 2005
United States
nobelbiz.com

Videos and Screen Captures

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Product Details

Platforms Supported
Windows
Mac
Training
Documentation
Live Online
Webinars
Support
Phone Support

NobelBiz Frequently Asked Questions

Q: What kinds of users and organization types does NobelBiz work with?
Q: What languages does NobelBiz support in their product?
Q: What kind of support options does NobelBiz offer?
Q: What other applications or services does NobelBiz integrate with?
Q: What type of training does NobelBiz provide?
Q: Does NobelBiz offer a free trial?
Q: What pricing for support is available for NobelBiz?
Q: What pricing for training is available for NobelBiz?

NobelBiz Product Features

Auto Dialer

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Database Not Supported

Call Tracking

CRM Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
IVR / Voice Recognition Supported
Call Log Not Supported
Keyword Tracking Not Supported

IVR

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Not Supported
Voice Mail Not Supported

Predictive Dialer

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported