Audience
Aircall is designed for sales, support, and customer experience teams that need an AI-powered communication platform to improve performance, streamline workflows, and deliver better customer interactions at scale
About Aircall
Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows.
Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding.
By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships.
Pricing
PROFESSIONAL PLAN - $50/user per month, billed annually
Aircall Content Hub
Case Studies and Customer Success Stories
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Product Details
Aircall Frequently Asked Questions
Aircall Product Features
AI Voice Agents
Teams researching AI voice agents want to know one thing: can it actually resolve a conversation, not just route it. Aircall's AI Agents are built to do exactly that — answering calls, understanding intent, and delivering autonomous resolution for routine inquiries end to end, escalating to a rep only when a conversation needs a human. Built-in AI means every AI Agent conversation shares the same customer context, integrations, and Analytics as team-led calls — no separate system to maintain. Always-on availability means AI Agents cover calls around the clock, while AI Actions let them update CRM records, retrieve order details, or book meetings directly during a call. Because AI Agents run on Aircall's global cloud voice network, conversations sound crystal-clear, not robotic. It's how 24,000+ businesses are adopting AI-led conversations on their own terms.
Auto Dialer
Teams researching auto dialer software want one thing: fewer clicks between call lists and live conversations. Aircall's Power Dialer automates outbound calling through uploaded lists or CRM views, so reps move from one call to the next without manual dialing, while Call Tags & Disposition Codes log outcomes automatically. Every call carries shared customer context pulled from your CRM through Aircall's 250+ native integrations, and AI Assistants provide real-time coaching and automatic call summaries the moment a rep hangs up. Because outbound calling runs on the same platform as inbound support — omnichannel, not a bolt-on tool — sales leaders get one set of Analytics across every conversation instead of two disconnected systems to reconcile. It's built-in automation for the 24,000+ businesses that run outbound on Aircall.
Business Phone Systems
Aircall is a modern business phone system designed to replace legacy phone equipment and disconnected VoIP lines with one cloud platform for calling, texting, and team collaboration. International Numbers, Business Hours routing, and Voicemail Drop are built in, alongside a Shared Inbox that gives teams shared customer context on every call. Enterprise-grade connectivity and crystal-clear audio run on a global cloud voice network, so call quality doesn't degrade as teams scale or go remote. Unlike phone systems built purely for reliability, Aircall pairs that foundation with built-in AI: AI Agents resolve routine calls end to end, and AI Assistants coach reps in real time during live conversations. With 250+ native integrations, it's the business phone system 24,000+ businesses use to run sales and support from one workspace.
Business VoIP
Aircall replaces traditional VoIP hardware and legacy phone equipment with a modern business phone system that lives entirely in the cloud — reliable calling, backed by a global cloud voice network, without desk phones or on-site servers. Beyond basic VoIP calling, teams get Business Text Messaging (SMS & MMS), Business Phone Apps for Mobile, and a Shared Inbox so calls and messages stay in one collaborative workspace instead of scattered across devices. Built-in AI Assistants provide real-time coaching and automatic call summaries, while AI Agents handle routine inquiries around the clock. Native integrations with 250+ CRMs and help desks mean every call and text carries shared customer context automatically. For teams that outgrew a basic VoIP line, Aircall is the customer communications platform 24,000+ businesses upgrade to.
Call Center
Aircall is a cloud-based call center platform built for sales and support teams who need more than a phone line. Teams handle team-led, AI-assisted, and AI-led conversations from one collaborative workspace, with calls, SMS, and messaging unified in a single omnichannel view. Built-in AI Agents resolve routine inquiries end to end and escalate when needed, while AI Assistants give reps real-time coaching, live prompts, and automatic call summaries during and after every conversation. Shared customer context follows each interaction across the team, so no rep starts a call cold. With 250+ native integrations into CRMs and help desks, enterprise-grade connectivity, and crystal-clear audio on a global cloud voice network, Aircall gives 24,000+ businesses a call center that scales without the complexity of legacy contact center software.
Call Center Infrastructure (CCI)
Underneath every Aircall conversation is a global cloud voice network delivering enterprise-grade connectivity and crystal-clear audio — the infrastructure layer that call center software depends on but rarely gets asked about until something breaks. Aircall's infrastructure is built for reliability at scale: calls route through intelligent routing logic, connect with shared customer context already attached, and stay stable as teams grow from ten reps to hundreds. Because infrastructure and software are one platform, capacity, uptime, and voice quality aren't separate vendor conversations from your CRM integrations or AI features. 250+ native integrations run on the same infrastructure as calling itself, so data moves without added latency. It's the foundation 24,000+ businesses trust to keep their call centers running at any size.
Call Monitoring
Aircall's Live Monitoring gives managers real-time visibility into active calls, with Whisper guidance that lets a manager coach a rep privately, mid-call, without the customer hearing — support in the moment instead of feedback after the fact. Real-time coaching continues after the call through automatic Call Summaries and real-time analysis of sentiment and key moments, so managers spend less time reviewing recordings and more time coaching what matters. Every insight ties back to shared customer context and Analytics for a full picture of team performance, not isolated call-by-call review. It's how 24,000+ businesses build confident, coached reps.
Call Recording
Every conversation on Aircall generates a searchable Call Recording, automatically stored and linked to the customer's full history — no manual saving required. Real-time transcription captures conversations as they happen, and AI-powered Call Summaries turn each recording into a clear record of outcomes, action items, and next steps the moment a call ends. Recordings sync automatically to your CRM or help desk through Aircall's 250+ native integrations, so reps and managers get shared customer context without digging through call logs. Teams use recordings for onboarding new reps, resolving disputes, and coaching real conversations rather than assumptions. Access controls and Business Hours settings keep sensitive recordings governed by who's on shift and what they're authorized to hear — giving 24,000+ businesses a reliable, auditable record of every customer interaction.
Call Tracking
Call Tracking on Aircall connects every inbound call back to the marketing source, campaign, or channel that drove it — giving revenue teams visibility into which efforts actually generate conversations, not just clicks. International Numbers can be assigned per campaign, landing page, or region, and every call's outcome flows automatically into Analytics and your CRM through Aircall's 250+ native integrations, so marketing and sales see the same shared customer context. Real-time dashboards surface call volume, source performance, and conversion by number, replacing spreadsheets and disconnected tracking tools. Because Aircall is a unified platform rather than a bolt-on tracking add-on, attribution data lives alongside call recordings, transcripts, and rep notes so teams see the full path from first ring to closed deal.
Contact Center as a Service (CCaaS)
Aircall is a cloud-native alternative to legacy CCaaS platforms, built for teams that want contact center capability without months of implementation or a dedicated telephony admin. Sales and support run from one collaborative workspace, with intelligent routing, a Shared Inbox, and shared customer context replacing the disconnected queues of older systems. Built-in AI covers all three ways teams work: AI Agents resolve routine inquiries end to end for always-on availability, AI Assistants coach reps in real time, and team-led conversations run on enterprise-grade connectivity and a global cloud voice network. Analytics and real-time dashboards give leaders full visibility into volume, quality, and outcomes from day one. With 250+ native integrations, Aircall is the CCaaS platform 24,000+ businesses deploy without the enterprise price tag or timeline.
IVR
Aircall's Interactive Voice Response (IVR) menu gives callers a fast, clear way to reach the right team without the frustration of a legacy phone tree — routing by department, language, or intent in seconds. Beyond a standard IVR, Aircall's intelligent routing applies rules- and skills-based logic to send calls to the right rep based on availability, priority, and Business Hours, while AI Agents can resolve routine inquiries end to end before a human is ever needed. Callers get always-on availability instead of a dead-end after-hours menu, and every routing decision is visible in real-time dashboards. Built on a global cloud voice network with enterprise-grade connectivity, Aircall's IVR menu is the front door to a full customer communications platform — not a standalone feature bolted onto an old phone system — trusted by 24,000+ businesses.
Parallel Dialers
Teams looking at parallel dialing tools want to maximize connect rates without reps wasting time on unanswered calls. Aircall approaches that problem through automation and context rather than volume alone: the Power Dialer moves reps through call lists continuously, Call Tags & Disposition Codes log every outcome instantly, and shared customer context pulled from 250+ native CRM integrations means reps spend their time talking, not researching between calls. AI Assistants add real-time coaching and automatic call summaries on top of every connected conversation, so higher call volume comes with better data, not just more noise. Real-time dashboards give managers visibility into connect rates and rep activity as it happens. For teams weighing dialing technology against integration depth and coaching, Aircall is built by 24,000+ businesses to keep every connected call useful.
Power Dialers
Aircall's Power Dialer is built for sales teams working through call lists at volume — moving automatically from one contact to the next, pulled directly from your CRM through Aircall's 250+ native integrations. Reps log outcomes with Call Tags & Disposition Codes as they go, and every call is backed by shared customer context so no one dials a number without knowing who they're calling and why. AI Assistants layer real-time coaching and automatic call summaries on top of the dialing itself, turning volume calling into a source of live performance data, not just activity. Because the Power Dialer runs on the same platform as inbound calling and support, teams get one set of Analytics across their entire pipeline — the outbound engine behind 24,000+ businesses running structured, CRM-connected calling campaigns.
Remote Work
Distributed teams run their entire phone system from Aircall's Business Phone Apps for Mobile and desktop — no desk phone, no office required. Reps working from anywhere get the same International Numbers, Shared Inbox, and shared customer context as anyone in a physical office, so customers never need to know where a call is answered from. Real-time coaching from AI Assistants and automatic Call Summaries mean managers can support remote reps without sitting beside them, while real-time dashboards give visibility into team activity across time zones. Built on a global cloud voice network with enterprise-grade connectivity, calls stay crystal-clear regardless of where a rep is working. With 250+ native integrations into the CRMs and help desks remote teams already use, Aircall is the customer communications platform behind 24,000+ distributed sales and support teams.
Sales Dialers
Sales teams evaluating dialer software need calling that's actually connected to the CRM, not a separate tool reps have to reconcile manually. Aircall's Power Dialer works directly from CRM views and call lists through 250+ native integrations, so every dial carries shared customer context automatically. Call Tags & Disposition Codes capture outcomes as reps go, and AI Assistants add real-time coaching plus automatic call summaries to every conversation — turning dialing activity into performance data sales leaders can actually use. Because the dialer runs on the same platform as inbound calling, Analytics cover the full sales conversation, not just outbound volume. Real-time dashboards give managers visibility into connect rates, talk time, and outcomes without a separate reporting tool — the sales dialer behind 24,000+ businesses' outbound teams.
Telephony
Aircall is a modern business phone system built on a global cloud voice network, delivering enterprise-grade connectivity and clear audio without on-premise hardware or legacy phone equipment. Teams get International Numbers, Business Phone Apps for Mobile, and Voicemail Drop, all managed from one collaborative workspace instead of a phone closet. Because telephony is the foundation and not an afterthought, Aircall pairs reliable calling with built-in AI: real-time transcription, AI Assistants for live coaching, and AI Agents that resolve routine calls end to end — so voice quality and intelligence aren't separate products. Native integrations with 250+ CRMs and help desks mean every call carries full context automatically. It's why 24,000+ businesses run their calling infrastructure on Aircall instead of stitching together separate vendors.
Unified Communications
Aircall is a unified platform bringing calls, Business Text Messaging (SMS & MMS), and team collaboration into one collaborative workspace instead of stitching together separate voice, messaging, and support tools. Every channel shares the same customer context, so a conversation that starts as a call and continues by text never loses history. Built-in AI powers all three ways teams connect: AI-led conversations handled autonomously by AI Agents, AI-assisted conversations coached in real time for reps, and team-led conversations backed by a reliable global cloud voice network. Analytics and real-time dashboards give managers one view across every channel and mode, rather than reporting stitched together from disconnected systems. With 250+ native integrations, Aircall is how 24,000+ businesses unify communications without sacrificing depth in any single channel.
Aircall Additional Categories
Automatic Call Distribution (ACD)
Aircall replaces basic automatic call distribution with intelligent routing — rules- and skills-based logic that sends each call to the right rep based on availability, priority, and Business Hours, not just a simple round-robin queue. Calls route with shared customer context already attached, so whoever picks up sees history, prior conversations, and CRM data the moment they answer. AI Agents can resolve routine inquiries end to end before a call ever reaches a queue, reducing load on the team, while real-time dashboards show managers exactly how distribution is performing as it happens. Built on a global cloud voice network with enterprise-grade connectivity, routing decisions happen instantly regardless of call volume — the distribution logic behind 24,000+ businesses' call centers.
Business Development
Business development teams live on the phone — qualifying leads, booking meetings, and moving prospects through a pipeline — and Aircall gives them a customer communications platform built for that pace. Aircall's Power Dialer moves reps through call lists automatically, while shared customer context pulled from 250+ native CRM integrations means every conversation starts with full history, not a cold open. AI Assistants provide real-time coaching and automatic call summaries the moment a call ends, turning every conversation into a data point instead of a note buried in a CRM field. Real-time dashboards give managers visibility into call volume, outcomes, and rep performance without manual reporting. With International Numbers, Business Text Messaging (SMS & MMS), and a Shared Inbox built in, Aircall is the platform behind 24,000+ businesses' outbound and business development teams.
Call Center Analytics
Aircall's Analytics turn every call, text, and conversation into a shared, real-time view of team performance instead of a report someone builds after the fact. Real-time dashboards surface volume, connect rates, talk time, and outcomes as they happen, while AI-powered Call Summaries and real-time analysis of sentiment and key moments add context beyond raw numbers. Analytics+ gives managers deeper reporting across teams, channels, and time periods, and AI Trending Topics surface the themes coming up most across conversations without anyone tagging calls manually. Because Analytics runs on the same platform as calling, texting, and AI Agents, every data point ties back to shared customer context automatically — no exporting data between a phone system and a separate reporting tool. It's how 24,000+ businesses turn conversation data into decisions.
Cold Calling
Cold calling at scale needs speed and context, not just a list and a phone line. Aircall's Power Dialer moves reps automatically through call lists pulled from 250+ native CRM integrations, while shared customer context surfaces whatever's known about a prospect before the rep ever dials. Call Tags & Disposition Codes log outcomes in the moment, and AI Assistants layer real-time coaching plus automatic call summaries on top of every conversation, turning cold-calling activity into structured performance data. International Numbers help reps reach prospects who are more likely to answer, and real-time dashboards give managers visibility into connect rates and outcomes as they happen, not days later in a spreadsheet. It's the outbound foundation behind 24,000+ businesses' cold-calling and prospecting teams.
Preview Dialers
Preview dialing is about giving reps context before they connect, not just speed. Aircall builds that in by default: shared customer context from 250+ native CRM integrations surfaces a contact's full history the moment a call is queued, so reps aren't dialing blind. The Power Dialer still automates movement through call lists, while Call Tags & Disposition Codes let reps log outcomes without breaking stride. AI Assistants add real-time coaching and automatic call summaries after each conversation, and real-time dashboards give managers visibility into how reps use that context to convert calls. For teams that value preparation as much as pace, Aircall combines preview-style context with CRM-connected automation the way 24,000+ businesses run outbound calling without sacrificing the research reps rely on.
Progressive Dialers
Progressive dialing exists to keep reps moving from one live conversation to the next without dead air. Aircall's Power Dialer automates that flow — working through call lists or CRM views via 250+ native integrations — so reps spend their time on conversations, not on dialing manually between them. Every call arrives with shared customer context already attached, and Call Tags & Disposition Codes capture outcomes in real time. AI Assistants add real-time coaching and automatic call summaries the moment each call ends, so pace doesn't come at the cost of quality or follow-up. Real-time dashboards give managers visibility into talk time, connect rates, and rep activity across the day. Aircall pairs that automation with the CRM depth and coaching that 24,000+ businesses rely on to keep outbound calling fast and accountable.
Aircall Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Aircall Review" Posted 2022-12-18
Pros: Integrates with popular CRM and project management software and has very Affordable pricing along with Easy setup and no contracts or setup fees.
Cons: Limited customization options and limited support for international numbers, I do think needs to be improved.
Overall: Overall, Aircall is a great phone system for small businesses. It is easy to set up and use, and offers a range of features that make it a great choice for businesses looking to upgrade their phone system. The customer service is also good and the pricing is reasonable. However, there are some drawbacks such as limited customization options and no on-premise installation.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Simple and effective cloud based phone system " Posted 2020-07-22
Pros: Aircall provides cloud based phone system. Accessible by both desktop and mobile app. Free travel packages available. Seamlessly integrates. Pretty easy to understand and use. Simple interface. Works very well as we can take or make calls anytime anywhere. Easy to download and setup. Recognise international dial codes as well.
Cons: It makes everyone's life easy. Good software. Easy to understand and use. No cons.
Overall: Absolutely excellent and extremely helpful software. Easy customisable. Simple to manage and start. Beautifully designed UX. Copy paste feature saves time. Intuitive software. Very easily we can keep an eye on users. Multitask features.
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