Audience
Companies of all sizes searching for a complete Business VoIP solution
About Intermedia Unite
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.
It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.
Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.
With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.
AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.
Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Pricing
Videos and Screen Captures
Product Details
Intermedia Unite Frequently Asked Questions
Intermedia Unite Product Features
Business Phone Systems
Business VoIP
Call Center
Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications.
Contact Center as a Service (CCaaS)
Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications.
SIP Trunk
Team Communication
Telephony
Unified Communications
Video Conferencing
Workforce Optimization (WFO)
Intermedia Unite Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great Product, Quick Support" Posted 2026-07-24
Pros: Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve.
Cons: Sometimes the interactions between various systems (Unite, Contact Center, Web Fax etc) can be a bit clunky.
Overall: The support Intermedia provides is always quick to respond and helpful to resolve any outstanding issues. Their product works well with 5 users or hundreds.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Intermedia Review" Posted 2026-07-23
Pros: Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail.
Cons: seems to be just a bit pricier than other options, only by about $10 in our case.
Overall: We are a small outfit that most likely does not utilize the best intermedia has to offer, but we definitely appreciate the ease of use, customer service, and would highly recommend.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Intermedia is all you need" Posted 2026-07-23
Pros: Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received.
Customer service is excellent when needed.Cons: Because it is a VOIP network there are a few more outages than with a traditional land line based system. Navigating the virtual operator and having calls routed to different extensions can be confusing and cumbersome to set up.
Overall: This system is exactly what our business needs. We can operate virtually so having calls routed to our cell phones seamlessly is ideal.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Best Phone System Ever!" Posted 2026-07-23
Pros: Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.
Cons: Zero Cons.
Overall: We love Intermedia. We used to have a old phone system. When we switched to Intermedia we knew we would not ever change to any other phone system company.
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