Audience

Companies of all sizes searching for a complete Business VoIP solution

About Intermedia Unite

Communicate and collaborate on your terms with all-in-one Intermedia Unite. Whether in the office, in the car, at home, or at a coffee shop, Intermedia Unite and all of its communication and collaboration capabilities go with you, so you can seamlessly get work done and stay connected to colleagues and clients. Share and collaborate on files securely from any location. Full file management including real-time backup and restore. Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours. Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them. Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable.

Integrations

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Company Information

Intermedia
Founded: 1993
United States
www.intermedia.net

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Support
24/7 Live Support

Intermedia Unite Frequently Asked Questions

Q: What kinds of users and organization types does Intermedia Unite work with?
Q: What languages does Intermedia Unite support in their product?
Q: What kind of support options does Intermedia Unite offer?
Q: What other applications or services does Intermedia Unite integrate with?

Intermedia Unite Product Features

Business Phone Systems

Call Recording
Web Conferencing
Call Routing
Call Monitoring
Employee Directory
Mobile Access
Virtual Call Center
IVR / Voice Recognition
Call Logging

Business VoIP

Contact Management
IVR / Voice Recognition
Unified Communications
Call Parking
Call Recording
Encryption
Ring Groups
SIP Trunking
Voice Quality Enhancement

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

SIP Trunk

Toll-Free Numbers
Multiple DID Options
Call Data Records
e911
Caller ID
PSTN Forwarding
Automatic Fail-over Routing
Disaster Recovery
International Numbers

Team Communication

Calendar Management
Discussion Threads
File Sharing
Video Conferencing
Search
Push Notifications
Task Management
Surveys & Feedback
Activity / News Feed
Chat / Messaging
Audio Calls
Mobile Access

Telephony

VoIP
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration

Video Conferencing

Whiteboard
On-Demand Webcasting
Electronic Hand Raising
Two-Way Audio & Video
Record & Playback Ability
Presentation Streaming
Private Chat
Video Conferencing
Real-Time Chat
Presentation Tools
Screen Sharing
Mobile Access

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting