Allstream vs. Intermedia Unite Comparison


Allstream	Intermedia Unite Intermedia	+	+
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About Allstream is a leader in business telecommunications working with customers throughout the United States and Canada. Everything we do revolves around simplifying your business communications and helping you innovate, thrive and grow. Our communications technologies include a range of innovative, highly scalable voice, Internet and connectivity solutions that help organizations communicate and collaborate more efficiently and profitably. Customers across North America trust Allstream with their mission-critical business connectivity solutions. Here’s what you get when you partner with us. We make everything easy so that you can focus on your business. Allstream is a leader in business communications throughout North America. Founded over 170 years ago in parallel with Canada’s first transcontinental railroad, Allstream continually re-invented itself to remain a leading provider of business communication services.		About Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses that demand high performance business-class connectivity, voice, collaboration, and managed services to lower costs, communicate more effectively, share data more intelligently and simplify complexity in IT environments		Audience Companies of all sizes searching for a complete Business VoIP solution
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $22.99/user Contact us today to get a custom quote for your business. Free Version Free Trial
Reviews/Ratings Overall 1.0 / 5 ease 1.1 / 5 features 1.3 / 5 design 1.3 / 5 support 1.1 / 5 Read all reviews		Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros nothing at all is good. Prices are way to high and customer service very poor. They’re great when you get new service, which most companies are when they’re trying to get new customers Nothing. We have no pros to give this company, because of the nature of the call that was made to our home. Satisfactory as Integra, and then as Allstream until the last year. But business went way downhill when Zayo got involved. Zero customer service, Zero understanding of business, their customer web portal is a joke. They jacked up their prices 250 % and still claim that their contract has been renewed automatically, even under their own contract they increased their price from $250 to $450 !! I can not believe I am saying this but Bell will be much better that Allstream / Zayo Group. It is like they hired staff only juicing out their existing clients, this line might have been in their job description. Stay away from their services. Cons Horrible portal. Makes you change your password every single time. Even if it was only 5 minutes since you changed it. Also seems to be a lot of problems with the bill pay system. Very difficult to reach a human being at the other end. We are actively seeking another provider for our fax system. If you have issues, you have to talk to somebody that doesn’t speak very good English! And they don’t follow through Everything about the unsolicited call. We are on the national do not call list. Became an unfair and fraudulent business, mistreating and attempting to overcharge long term customer Our phone line was from Allstream (through Bell Canada)		Pros from Real Users Pros Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve. Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail. Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received. Customer service is excellent when needed. Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Allstream Founded: 1846 USA and Canada allstream.com		Company Information Intermedia Founded: 1993 United States www.intermedia.com
Alternatives Intermedia Unite Intermedia		Alternatives 3CX
RingCentral RingEX RingCentral		Yeastar P-Series PBX System Yeastar
Dialpad Connect Dialpad		NXTPulse
Vonage Business Vonage		Dialpad Connect Dialpad
2600Hz View All		Nextiva View All
Categories Business Phone Systems Business VoIP Call Center IT Management SIP Trunk UCaaS Unified Communications Video Conferencing Web Conferencing		Categories AI Receptionists Business Phone Systems Business VoIP Call Center Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. Contact Center as a Service (CCaaS) SIP Trunk Team Communication Telephony UCaaS Unified Communications Video Conferencing Web Conferencing Workforce Optimization (WFO)
Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Web Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard		Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement SIP Trunk Features Automatic Fail-over Routing Call Data Records Caller ID Disaster Recovery e911 International Numbers Multiple DID Options PSTN Forwarding Toll-Free Numbers Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Show More Features Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management
Integrations ALGO CDK Global DealerSocket ERA-IGNITE Google Calendar Google Contacts Google Meet HubSpot CRM Microsoft 365 Microsoft Copilot Microsoft Dynamics 365 Microsoft Teams NexHealth Pipedrive Sales Robots Salesforce ServiceNow Slack Zendesk Zoho SalesInbox Show More Integrations View All 1 Integration		Integrations ALGO CDK Global DealerSocket ERA-IGNITE Google Calendar Google Contacts Google Meet HubSpot CRM Microsoft 365 Microsoft Copilot Microsoft Dynamics 365 Microsoft Teams NexHealth Pipedrive Sales Robots Salesforce ServiceNow Slack Zendesk Zoho SalesInbox Show More Integrations View All 22 Integrations
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