Business VoIP Providers
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Compare the Top Business VoIP Providers of 2021
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Business VoIP Providers Guide
Business VoIP providers enable virtual business phone services to operate through the use of an Internet connection in order to manage all business communications. Compare the best Business VoIP providers currently available using the table below.
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1
GoToConnect
LogMeIn
Give your business a professional boost with GoToConnect (formerly Jive). A cloud-based, feature-rich business phone system, GoToConnect helps thousands of organizations across all industries and sizes to streamline their communications and achieve greater success. GoToConnect Hosted VoIP offers a wide array of features designed to replace legacy landline phones, including unlimited voicemail boxes, auto attendants, and local and long-distance phone numbers.
Starting Price: $19.95/month/user -
2
CloudTalk
CloudTalk
Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centres (sales and customer service teams). 25+ integrations with favourite CRM, helpdesk or e-commerce tools as Shopify, SalesForce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).
Starting Price: $20.00/month -
3
Telnyx
Telnyx
See how the developer friendly Telnyx API can transform your business communications. Telnyx is an all-in-one communication platform designed to be tailored exactly to your needs. We created our network with real-time communications in mind so we can deliver quality calls, messaging, and data around the world. Easily build reliable messaging with our SMS API. Keep your data safe by setting up two-factor authentication using SMS or voice codes. Plug and play your VoIP setup in minutes and get carrier-grade voice with elastic SIP trunks. Our cloud-agnostic approach means you can rest easy knowing you are protecting in case of a network failure. With Telnyx deploy communications exactly to specifications.
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4
Phone.com
Phone.com
Voice. Text. Video. Fax. Conferencing. Collaboration. Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go.
Starting Price: $9.99/month -
5
Weave
Weave
Why use 8 systems when you could just use one complete package? Weave makes patient, customer and client communication easier and faster while working in and outside of your office (super helpful during COVID). Stop worrying about missed calls, appointment reminders, payment requests, and cancelled appointments - Weave improve every point of contact.
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6
VirtualPBX
VirtualPBX
–––Unlimited Minutes, Texting, and Video Conferencing for $14.99/mo––– Cut your business phone bill by 80%. VirtualPBX's clean, fast, and intuitive interface was designed to save you time and money while bringing modern features to your fingertips. Set up your phone system in as little as 5 minutes and start taking advantage of all the enterprise-grade features VirtualPBX has to offer. Plus, only with VirtualPBX can you receive 24/7 access to telephony experts 365 days per year. Get trusted VoIP for any office, anywhere. Begin your 14-day free demo today!
Starting Price: $14.99/month -
7
Intulse
Intulse
Intulse is a business VoIP provider offering hosted/cloud VoIP services for businesses. Managed VOIP phone systems with speed, flexibility, and more for small & large businesses in the USA. Intulse was founded in 2015 to help small businesses that were stuck using old communication systems that only did a little but cost a whole lot find a better solution to meet their needs. Intulse’s VoIP internet phone and connectivity solutions are designed to increase productivity through VoIP software dashboard Apps, VoIP CRM integration (ex. Salesforce & HubSpot), softphones, time-based routing, virtual receptionists, customized greetings, unlimited extensions, and more. Customers who choose Intulse as their cloud VoIP provider get the power of a feature-rich system that can be customized to best-fit how they do business. Intulse’s communications specialists work closely to help select and implement features to ensure each business gets the most out of their system and services
Starting Price: $15.00/month/user -
8
RingCentral Office
RingCentral
RingCentral Office is a powerful cloud-based phone system that helps optimize your business communications. Providing enterprise-grade business communication tools for voice, fax, text, and video as well as bring your own device to work (BYOD) capability, RingCentral Office enables you to work where you want and how you want. Core features of RingCentral Office include auto-recording, conferencing, and unlimited long-distance and local calling. RingCentral Office's call management features can also be customized by configuring call forwarding, answering rules, message alerts, and missed-call notifications.
Starting Price: $19.99/month/user -
9
Datagate Telecom Billing
Datagate Innovation
Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements.
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10
CallTrackingMetrics
CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and auto dialer functionality.
Starting Price: $39 per month -
11
Yeastar Cloud PBX
Yeastar
Yeastar Cloud PBX is a fully-featured future-ready phone system ideally suited for SMBs. With Linkus UC Softphone, you will gain easy access to enhanced call efficiency and remote working agility across any device at your choice. With 100% hosted deployment, there is no upfront hardware cost and the in-house management overheads are reduced to almost nothing. Together with easy to use and full compatibility features, any migration or upgrade to Yeastar’s hosted solution will be as easy as a breeze.
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12
3CX
3CX LTD
3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution.
Starting Price: $250 per year -
13
Insider Telecom
Insider Telecom
Get a business phone system without breaking the bank! We help small businesses in the United States get access to big business tools, while keeping prices within reach. In fact, with Insider Telecom, we provide the equipment as long as you need it. Enjoy features like caller ID, call forwarding, conference calling, intercom, auto attendant, and many more! No big upfront purchase for a complete business phone service. That's the Insider Telecom difference. Our support team knows that you probably don't speak "telephone." So they're trained to listen for and understand the root of your specific need - from training and configuration, all the way to fitting you with a different phone system. We want to be sure you're working with the right platform.
Starting Price: $17.95 per user per month -
14
T-Max Phone Systems
T-Max
The Hosted Business Phone System PBX will make any company sound and function like a Fortune 500 company. Your company can have all your calls answered by an auto-attendant allowing for callers to choose departments, extensions, dial by name or many other options. If you are working on the go you can have them automatically transferred to your cell phone. T-Max is fully geo-redundant. In other words, our servers are being hosted in a top-notch data centers throughout the United States. We use multiple carriers ensuring maximum connectivity to the PSTN. T-Max uses high-quality desk phones from Polycom & Yealink, with many different models to pick from to fit your unique environment best. We offer reception consoles, agent phones, wireless phones, and conference room phones. Our Hosted Business Phone System is the best choice for the price on the market today. 1-888-245-3483 Departments Extensions Digital Receptionist Voice Prompts Voice Mail Fax Service and Much More
Starting Price: $19.99 Mo/Ext -
15
Infinite Connect
Infinite Connect
One unified platform to run your entire business remotely. Improve productivity and simplify your communications with reliable voice, video, fax, conferencing and messaging in the cloud. Flexible unified cloud communications and contact center services designed, for small and medium sized businesses. Customize your settings and capabilities to have your conference calls work the way you want. Up to 100 callers included. In place of your traditional small business phone system, our VoIP phone system or hosted PBX uses your broadband connection to make communicating easier. From small meetings to large webinars, broadcast HD video, enable integrated teleconferencing and share your desktop with ease. No downloads required. Send and receive SMS & MMS text messages online and manage internet faxing from your dashboard. Infinite provides the most up to date VoIP Phones that arrive fully configured with plug and play functionality. All you have to do is turn on your phone and start talking.
Starting Price: $22.50 per month -
16
WhatsApp
Facebook
Simple. Secure. Reliable messaging. With WhatsApp, you'll get fast, simple, secure messaging and calling for free*, available on phones all over the world. WhatsApp Business is a free to download app that built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages. WhatsApp can also help medium and large businesses provide customer support and deliver important notifications to customers. Learn more about WhatsApp Business API. Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.
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17
Zoom Phone
Zoom Video Communications
The cloud phone solution, natively built for the Zoom platform. Enterprise-class features with a modern user experience to streamline voice communications. Provision and manage users, monitor call quality and usage data in the Zoom administrator portal. The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service. Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps. Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge. Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service. An ever-expanding footprint of countries to provide local phone numbers. For customers who wish to streamline global telephony carrier management, porting numbers to Zoom has never been easier.
Starting Price: $14.99 per user per month -
18
MightyCall
MightyCall
MightyCall is a cloud-based phone system designed for small business owners and their companies. With MightyCall, small businesses can create a professional first impression and deliver outstanding customer service. Top features include crystal-clear sound, toll free or local vanity number, auto attendant, call forwarding, voicemail and transcription, custom greetings and music on hold. No hardware required, MightyCall phone service can be accesses through mobile apps, deskphone & softphone, webphone or your existing phone.
Starting Price: $19.99/month -
19
VND PBX
VNDSOLUTIONS LIMITED
Our cloud-based hosted PBX gives you phone numbers so you can grow your business. Connect your SIP device or your current phone to our cloud PBX. Build complex calling dial-plans and enjoy features via our PBX portal. No contract with us and SAVE 70% from your current service provider. Use our business grade Hosted cloud PBX or SIP trunk service, tell us your needs and we will recommend you. Our VoIP solutions are designed specifically for businesses who want hassle free, reliable and extendable solution with no time. You enhance the features of your existing product by using our powerful Telephony API’s. Both Hosted PBX and SIP Trunking support API calls. Our robust & powerful API’s are very easy to integrate. We monitor our support lines 24/7 so give us a call or talk to our support team via live chat on our web (https://vndpbx.com). New Zealand: 0 9 8896552 (Auckland) U.S.A: +1 929 4809552 (New York)
Starting Price: $11 per month -
20
Yodel.io
YodelTalk
The phone system for customer service teams. Yodel joins your team as a receptionist that pre-qualifies inbound voice communications and allows call management without switching tools. Collaborate on calls and enjoy the crystal clear voice quality through our battle-tested infrastructure. Get your phone system up and running in minutes. No complicated adoption from your previous business phone. Yodel integrates with over 1000 software tools so you can connect the phone with your existing workflows. Stay close to your customers no matter where they are by using Yodel’s access to phone numbers in over 100 countries. Yodel works with trusted local carriers to guarantee the best possible call quality. We deliver a reliant service uptime and a secure call infrastructure. Modern customer service teams need to deliver high quality support and ensure high customer satisfaction. Yodel removes everything that’s painful about phone systems and deliver what matters: the voice communication.
Starting Price: $25.00 per user per month -
21
Ooma Office
Ooma
Ooma Office is an award-winning, easy to adopt and affordable business VoIP solution for any size business. Whether you have 2, 20, or 200 employees, Ooma provides advanced voice and collaboration features that are flexible and scalable. Ooma Office combines the ability to have unlimited lines for your business and an easy do-it-yourself setup with no contracts or long-term commitments. This makes it easy for a small business to scale its office phone system with Ooma as its business grows. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through Mobile and Desktop apps, or any combination of the three. Ooma offers a full suite of business phone features designed to deliver a flawless communications experience. Advanced features such as a virtual receptionist, ring groups, call parking and multi-site access combine to make small businesses sound big.
Starting Price: $19.95/month per user -
22
CallHippo
CallHippo
CallHippo is a modern Contact Center Tool that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
Starting Price: $18.00/month/user -
23
Genesys Cloud
Genesys
Genesys Cloud is the platform for rapid innovation — for organizations of any size, and any industry. It’s an API-first solution, with more than 10 years of testing, refinement, and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multitenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud.
Starting Price: $75 per user per month -
24
net2phone Canada
net2phone Canada
net2phone Canada is an industry leader in Unified Communications as a Service (uCaaS), delivering SaaS-based business VoIP communications and call analytics solutions to Canadian businesses. With an exclusive focus on VoIP and SIP trunking for business, net2phone Canada delivers the highest-quality Polycom phone systems, a sophisticated set of features, integrations with CRM platforms, in-depth call analytics solutions & HD Video Conferencing. Trusted by clients and partners, net2phone Canada prides itself in its commitment to customer success, offering 24/7 Canadian-based tech support & ongoing learning so that every client can get the most out of their phone solution. Trusted by Managed IT service providers across Canada, MSPs partner with net2phone Canada to provide their end-user customers with a reliable VoIP solution & management platform that can take their communications to the next level. The net2phone Canada Partner Program is open to all MSPs, ITSPs, VARs, & SIs.
Starting Price: $29.99/month/user -
25
PhoneWagon
PhoneWagon
PhoneWagon is the #1 Top-Rated Call Tracking Software. Beautiful, simple, and easy to use. 14-day trial (no credit card). Create a campaign in under 30 seconds with local or toll-free phone numbers. PhoneWagon helps businesses grow by understanding which marketing campaigns deliver the highest return on investment and delivering world-class customer service through our voice and text messaging communications tools. PhoneWagon is a beautiful, easy-to-use call tracking software that helps digital marketing agencies and their clients understand which marketing campaigns are effective. 93% of businesses rely on phone calls to convert leads into paying customers. Marketing agencies are able to prove to their clients that they are driving them valuable inbound phone calls that convert into paying customers. Our white-labeled dashboard enables marketing agencies to keep a consistent brand as they give their clients a beautiful interface to see all their phone calls and texts.
Starting Price: $10.00/month
There are many different types of VoIP available to businesses. From cloud-hosted PBX providers to unified communications to wholesale VoIP, there is definitely a solution that will meet your needs. One of the best things about a VoIP phone solution is that it is scalable and flexible, and can easily grow alongside your business. Plus, VoIP comes with different types of plans depending on your calling needs and usage.
Types of VoIP
Mobility
With a VoIP phone system, you are more mobile than ever. A business VoIP solution offers flexible options to include users who work in remote offices or are constantly on the go. A majority of business VoIP providers offer free mobile apps for both iOS and Android to keep users connected to their contacts, features, and more within their VoIP phone system. Plus, VoIP presents users with features that help them no matter where they are. Things like call forwarding, find me/follow me, virtual extensions, and more are all catered towards keeping employees connected to their business and nested within the same phone system.
Unlimited and affordable calling
Business VoIP not only gives you the option to choose what type of VoIP is right for you, but also which plan is right for you. Some providers have specific plans for a specific limit of users, while others have a “one size fits all” plan. So before shopping for business VoIP, you should ask yourself: “What are my calling habits and where do I call to?” If you use your phone system sporadically, then a Pay As You Go or Metered Plan might be best, where you are charged per minute on the calls you make. If you’re constantly on the phone, then an Unlimited Plan is your best bet. Furthermore, some providers also offer international calling plans if you make calls overseas.
Understanding VoIP
Voice over Internet Protocol (VoIP) is a protocol that you can use to make calls using your internet connection as a phone line. Since you're already paying for internet access, the only added cost is purchasing the VoIP service, thereby reducing your cost of phone services.
Mobile apps are also available from the top VoIP providers, allowing you to use your mobile phone to make and receive calls from anywhere.
Especially useful for business, some of the more important aspects of using a VoIP system include video calling, screen and file sharing, web conferencing and chat. Additional high-end features include solutions also offer digital assistants, call queues and integrated email.
More prominent VoIP providers include Avaya, Skype, 8x8, and Viber. Our team of B2B experts provide comprehensive reviews of these platforms, including RingCentral, one of the highest scoring solutions in the VoIP category.
Choose the Best VoIP Provider for Your Needs
VoIP cuts the traditional landline wires often used in a business telephone system and anticipated to diverge and effectively displace traditional landlines in modern businesses for the foreseeable future. Realistically, the increasing volume of worldwide VoIP service providers demonstrates that fast and reliable online phone service will permanently institute Voice over Internet Protocol as our standard communication outlet more quickly than we can imagine.
Why cut the cord on traditional landlines for VoIP? It's elementary – Today's VoIP systems for nearly any businesses and SMBs are multi-faceted, customizable, omnipresent, and cost so much less than the convoluted landline systems! Although the benefits of software-based VoIP systems vary from one platform to the next, what remains a common thread is that they all rely on IP networks to transmit voice calls. This translates to a much more efficient customer connection throughout your entire business system.
VoIP: First Things First
You may dream of having a more state-of-the-art business; however, you should consider whether a VoIP solution would be beneficial to your needs. Two benchmarks must be met first before opting for a VoIP system: One – will a VoIP system minimize the call traffic you receive each day? Second – do you have the necessary internet systems prepared to install and initiate an advanced VoIP platform to handle those calls?
The basis of any VoIP platform requires a stable broadband internet connection and solid bandwidth, followed by the flawless performance of all of your switches and routers. VoIP translates voice calls to data, so your internet system will be data-heavy. This requires a system that can compile traffic according to priority and help you select the correct system provider, specifically one that offers caps on bandwidth so you don't have to set them yourself.
Not only does your internet system need to be adequate, you also require the correct hardware (telephones, fax machines, routers, adapters, etc.) that can recognize and protect against probable security threats. Defense against your security include anticipating traffic volume, installing DDoS and password control to prevent hacks to your network.
Installing and Launching VoIP
Often the VoIP service is hosted elsewhere, eliminating any difficulties you may have with its installation. You can also bypass the need of redirecting or forwarding calls without added hardware installation.
A more complicated option is investing in a VoIP compatible PBX system that uses a PSTN gateway that converts data to voice calls. While this type of a system may be less expensive, it also requires a much more arduous installation process and may not be worth the investment in the long run.
The basis of VoIP technology itself is three-fold, all working toward the primary function of any VoIP system - the ability to make virtually free phone calls.
One installation option is to use IP phones. They look like conventional telephones; however they use an RJ-45 Ethernet connection rather than the standard RJ-11 connection. Via the Ethernet, all calls are transmitted to your network router so you can implement them online via Wi-Fi.
Secondly, and also requiring a solid and quick internet connection, is to install an analog adapter. With this installation, the analog adapter converts all analog phone calls to digital data. Although this seems like a convoluted approach, it is one of the easiest ways to install and launch your VoIP system quickly.
The third installation option also manages long-distance calls. In this instance, you must establish a connection between multiple devices through a DSL modem. Since you will also have monthly payments to your ISP for the modem and services, this once again spotlights the lower cost features of VoIP.
Testing VoIP Providers Through Free Trials
The try-before-you-buy concept is critical before making the final decision on your new system. It's important that you thoroughly understand what each service option is, what it does and how it can positively affect your business's productivity.
Targeted Businesses for VoIP Providers
- Small and mid-sized businesses and organizations can lower costs with VoIP systems.
- Larger operations can take advantage of the higher-end services with business-level VoIP services.
6 Featured Top-Rated VoIP Platforms
- MightyCall: an advanced virtual phone system that centralizes all of your customer calls, emails and social media activities, into one queue for easier tracking.
- Nextiva: an all-in-one cloud-based system for voice calls, business conferences, online meetings, and more. They also offer a free online demo.
- 8×8: another cloud-based VoIP service for small to large enterprises with advanced features that include web conferencing, internet faxing and smartphone integration.
- Skype: a web-based communication tool, Skype is more than text software. It also offers video chat and international calling services.
- Mitel: Mitel Communications offers a suite of cloud-based services to integrate any size business including phone and video conference calls, web sharing capabilities, and mobile communications.
- Google Hangouts: a communications platform developed by Google that offers a variety of communications services including text, phone calls and video chats.
4 Typical Categories of VoIP Providers
- Integrated platforms – For the beginner just learning about VoIP systems, integrated systems utilize traditional phone equipment and legacy systems integrated with VoIP service. Users are familiar with their current phone systems while the system works in the background to enhance the legacy system.
- SIP Trunks – Session Initiation Protocol is an ideal solution for companies still using PBX systems yet want all of the benefits of VoIP including mobile phone capabilities. (Related: Best SIP Trunk Providers)
- Managed IP PBX – Comparable to SIP Trunks, but the provider manages the details and maintains the technology. The equipment is provided from the IP vendor and charges for its services.
- Hosted IP PBX – a cloud-based system similar to managed IP, however the business does not receive hardware from the service provider.
7 Key Features of VoIP Providers
- Find Me/Follow Me – an advanced call routing, call-forwarding feature for mobile teams. Users provide a list of phone numbers where they can be reached prior to the call being forwarded to voicemail.
- Voicemail to email Transcription – this feature will transcribe your voicemail messages into text and send them to your email inbox.
- On Hold Music – Callers placed on hold will hear music while they're on hold.
- Call Screening – Using a Caller ID feature, you can see the phone number of the caller, allowing you to decide how to handle the call.
- Auto Attendant – Callers are greeted with an automated voice menu system allowing callers to select the proper menu option for their needs.
- Conferencing – This feature allows you to seamlessly coordinate a conference including a floor monitor, inviting participants, muting callers and even "hand raises" for participants who want to ask questions or comment.
- Do Not Disturb – Use this option to put a temporary block on incoming calls while you are busy.
VoIP Service Benefits
In comparing various VoIP service platforms, we found the following two benefits:
- VoIP is relatively inexpensive, thereby keeping you within your budget.
- VoIP keeps your up-front costs low, regardless of the size of your company, especially those who already maintain a strong broadband internet connection for their current calls and instant messaging. With the exception of SIP, most times there is no need for high-end hardware to support a VoIP system. Most providers also offer package subscriptions without contracts, so you only pay for the services or data that you use. If you operate a global unconsolidated business, you can save on the free international calling benefit, which further enhances the attractiveness of the low-cost startup.
VoIP Redirected Mobile Calls via VoIP
This is another benefit for the discerning businessperson who is always on the go. You can use your cell phone to call and receive calls right from the home office just by installing an app.
VoIP - Powerful and Multi-Faceted
Unheard of with traditional landline phone services, VoIP provides multi-faceted, powerful and timesaving services including, but not limited to instant notifications, voice mail, voice recording and transcription.
Are There Risks with VoIP?
Depending on the quality of your internet connection, you may experience disruptions in your phone service or poor quality calls. While these risks are not seen in traditional landline systems, if your internet provider is stable and your connectivity is solid, the cost and timesaving features far outweigh the risks. You can use a VoIP monitoring software solution in order to continuously monitor and troubleshoot your VoIP QoS and call quality.
To offset any disruptions, if your employees' internet connections are reliable, you can offer them the option of working from home if your office experiences a loss of connection so you don't miss many calls if any.
Special Calls May Require Extra Fees
Some unique calls require additional payment, for example, emergency calls or international calls to countries with higher rates. You should inquire about free-minutes packages if you know you'll be calling overseas often.
Traffic Going Through the Internet May Not Be the Most Secure
If you regularly route unencrypted confidential or critical business information toward the internet, you risk hackers getting that information. Having a virtual private network (VPN) offers relative protection but it isn't 100% foolproof and shouldn't be completely relied upon.
Furthermore, unless you configure your wireless security during installation, your network may be exposed to a number of vulnerabilities in the VoIP system.
Overview of VoIP Provider Pricing
There are myriad VoIP providers today, and they may continue to increase in the near future. Taking this into consideration, there is obviously a wide range of pricing structures that vary from one provider to the next.
There are also varying degrees of features, all with their own costs including specific hardware necessary to run the service and additional costs for hosting, installation and maintenance. Some providers detail the total costs before you purchase and install the system. Others offer contract-specific costs based on your needs and the detailed costs involved, including any special add-on services.
Overall, you can find a VoIP provider from as little as $19.99 in case of popular solutions like MightyCall, RingCentral, or 8x8, or up to $5000 for enterprise systems; however we advise you to check and compare providers and use their trial or demo programs first before making a final decision.