CallTools

Pros: CallTools offers excellent customer service. David has been incredibly helpful in walking me through the system, explaining each feature in detail, and making sure I feel supported. The platform itself has powerful tools that can really elevate your workflow once you understand how to use them.

Cons: Calls and trainings cannot be recorded, which makes it difficult to review the steps later. I often find myself needing additional support to remember how to use certain features. It would be extremely helpful if CallTools added a section with video tutorials covering all the available features, so users can learn and revisit the material at their own pace.

Overall: Overall, my experience with CallTools has been extremely positive. I previously used Mojo, and switching to CallTools has been a major upgrade in terms of performance, reliability, and the power of the tools available. The system itself is excellent — once you understand how to use it, it truly improves efficiency and helps you stay consistent with daily calls.

I also want to specifically highlight David Rojo, who has helped me tremendously. His level of customer service, patience, and thorough explanations have made a huge difference. He has walked me through multiple steps, clarified features, and ensured I feel confident using the platform. His support has easily been one of the biggest advantages of using CallTools.

My only ongoing challenge is with the phone-number/dialing settings. Even though I have 11 numbers, sometimes the system says I went over the usage limit or stops placing calls, which interrupts the workflow. I’m sure this is fixable with the right setup, but it’s the one area where I sometimes get stuck and need help again.

CallTools would be even stronger if the platform included a video library of all features and troubleshooting steps, so users can revisit the information anytime without needing to book another support call.

Despite that, the customer service — especially from David — has made this a great experience overall, and I truly appreciate the level of support provided.

Pros: CallTools has everything:
1. Voice
2.SMS
3.Email
4. Dialer strategy. etc
All of its features makes it really easy for any company to provide best customer service and be profitable too. its tough to find something like CallTools at this cost in the market.

Cons: I can just think and waiting of them having Phone apps as well making CallTools no. 1.

Overall: I have worked a lot on selecting the perfect Phone system for my Debt Collection Agency. CallTools provides everything which any company would require regarding communicating with customers and thats what makes it the most Profitable. I have worked and tried a lot of them and I can say this is the BEST comparing others. Apart from the technology, they have best customer service and I really want to mention "Shawnie" who has been great help for more than 2 years, any issues I come up with and She has the solution!👏👏
Thank You Shawnie!
Thank You CallTools!👏👏

Pros: The customer service and the dialer services perfect i will recommend to other people. I will also be using this service for my business long term

Cons: N/A.

Overall: My experience with CallTools was absolutely fantastic. The platform proved to be incredibly effective, reliable, and surprisingly user-friendly, making our outreach efforts seamless and highly productive.

Pros: When calling in, they get someone to help you right away. And everyone that I have spoken too, has been amazing, kind and knowledgeable.

Cons: I have had such a great experience so far, that i haven't found a negative thing about CallTools.

Overall: From sales, to set up, to customer service. everything has been exceptional. I highly recommend CallTools to businesses of all types and sizes.

Pros: Ease of use

Cons: System doesn't do a great job of alerting us if our #s are spam.

Overall: Been using for almost 4 years plan on using for much longer.

Pros: The dialer system is efficient, reliable, and easy to use. It allows our team to connect with more leads in less time, improving overall productivity. The reporting tools are clear and help us track performance effortlessly. The support team is also outstanding—always responsive, knowledgeable, and quick to resolve any questions or requests.

Cons: None so far. Every step of the way this far has been amazing.

Overall: Our experience has been excellent from day one. The platform runs smoothly, the features are intuitive, and the customer service is exceptional. It has truly helped streamline our operations and boost our team’s results. Highly recommended!

Pros: Glen has been awesome to work with and has always been responsive and has worked with me before and after getting CallTools. I would recommend Glen to get set up and to have as a customer service rep any day.

Cons: Product ease is intimidating to use. It is geared towards long list vs calling fresh expireds and for sale by owners.

Overall: While I am not an everyday user with CallTools I would still recommend the product to agents who prospect everyday and know how to use complicated technology. Glen has been great to work with from the start and I would highly recommend discussing their service with him to see if it makes sense for your business. He was very responsive and can tell he cares about his clients.

Pros: CallTools is efficient and user-friendly—great for boosting productivity and managing calls easily!!

Cons: Nothing I cant complain! It had everything I need!

Overall: My account manager Glenn is amazing, Very professional and helpful! Very easy to navigate once you get it down.

Pros: Calls up to 10 lines per agent and Jules is a star player at Call Tools. She's always available to answer even my simplest requests. Many thanks, Jules!

Cons: I've not seen any cons this far. CallTools is one of the best dialing system I've used.

Overall: 5 stars all the way. From Jules' service to rapid responses from the techs, you can't go wrong with CallTools!

Pros: CallTools has completely transformed how we handle outbound sales and customer engagement. Setup was quick and intuitive, and our team adapted instantly. The predictive, power, and preview dialers save hours of idle time while boosting live connections.

The built-in CRM, email, and SMS automation make managing campaigns seamless — everything in one dashboard. Real-time monitoring, whisper/barge tools, and detailed reporting give managers complete visibility. The platform is stable, easy to scale, and support is fast and genuinely helpful.

Equally important than having the best toolbox in the game is having the best customer support to match. I’ve dealt with my sales rep Will during and after business hours. He’s even taken my calls while on vacation. Any issues or questions, whatever it is I can text, call, email Will and know it’s being addressed. He’s also performed the same for those who I have referred to tCallTools. Customer Support is always fast to deliver. The integrations team is top notch. (They’ve helped me implement the wildest ideas for automating tasks just to show how diverse this can become to mold into any industry and ANY work environment). For example if a button was click takes data from the contact on the live call sends it to zapier to quickbooks back to calltools then to ShipStation sending emails and texts along the way and even flashing a red strobe light on our sales floor… all that when a single button was clicked on the agents dashboard. We were able to open call tools on my Tesla screen while out on the road, and visually monitor the sales team by the call tools color coded live call reporting. Anything is possible lol!

I’ve experienced 11 pbx/outbound dialing/ CRM platforms before finding calltools in 2021. Reluctantly I was able to eliminate all of my other systems and their monthly costs and migrate everything over to calltools. Our industry had legal compliance for certain recordings which were a built in feature with calltools. We were used to paying hundreds of dollars weekly for this service all in itself.

I’ve buckled up and enjoyed the ride as they constantly make adjustments and improvements to the worlds best outbound dialing system. I’ve seen them take customer feature requests and implement them into future upgrades. I’ve contacted support via message, via email, via telephone and always get a ticket generated and a solution to the issue super fast. I also love their extended hours as I’m on the east coast it allows me speak with support after my working hours if I choose. The calltools system is always ahead of the industries technological changes, ahead of the legal calling stipulation which have been changing often over the years, and their servers response-times have consistently stayed at the top of the charts for years and years - this is specific because the other top rated dialers cannot say the same.

Cons: The lingo could be frustrating at first - if this is your first dialer I’d say expect to be overwhelmed for the first 2 days max if you choose to set everything up on your own. If you’re experienced with other dialers, or CRMs, or api connections between SaaS apps you could expect a super fast setup & startup in 1-2 hours before you entire team is making and taking calls.

Overall: I have referred several businesses to CallTools, all of which have thanked me, often! Like most people we want a service which we might not fully understand - we just know what we hope to receive - then we settle for what seems right for us, then we get used to it and we develop habits based on that system. it isn’t until you have lunch with a calltools customer and learn all the features they receive with their inbound/outbound system (usually for far less monthly costs) that you learn you’ve been spinning wheels with the other guys while your competition is constantly advancing with modern technology.

In 2021 calltools was just exploding. I got in just as their major version 2 was being released. It was a baby back then compared to now. Over the years our data confirms my outbound sales team is offered the ability to perform 3 weeks of phone calls in a single M-F work week (which results in our sales team writing 3 times more business each week). That, in itself, was worth every minute invested into customizing apps and api’s to make our setup what it has evolved into today.

Pros: User interface is top notch, reporting is top of the line, phone quality is great, and the system never ever went down in my two years. Would highly recommend.

Cons: Price adds up with buying lots of numbers, if you're not using the seat most of the day then you're probably overpaying.

Overall: Great, would recommend to any company who wants to get an efficient organized phone system where they can keep track of everything their reps are doing.

Pros: Crizelda was Amazing. She was very polite, patient and provided a correct and precise answer. I had a great experience with the Customer service Crizelda provided.

Cons: I tried the Chat support and was unable to get a correct answer. Maybe I was not clear with what I needed . But over the phone it was quick and a Great result.

Overall: Great Tech Support. Crizelda was amazing! I've been doing Customer service for 10 years and must tip my hat to Crizelda.

Pros: Everything. Specially my Account Manager Shawnie. She is always there to help and the system is great!

Cons: Honestly I have no complaints about CallTools and I have use them for years

Overall: Excellent support from Shawnie and the system always helps my campaigns grow. Sales is numbers game and CallTools helps you get those numbers!

Pros: Easy to use, effective and an all around great tool. Awesome support and customer service. Great experience!

Cons: Haven't experienced any issues, none come to mind.

Overall: Great customer service, love the tool and how easy it is to use. I appreciate the attentiveness from beginning to end from the representatives and have noticed an influx in contact rates.

Pros: I recently received support for my call system, and I want to highlight David Rojo's service. He was extremely professional, kind, and patient, making sure all my questions were answered clearly and effectively. Thanks to his support, the system was optimized and working properly.

Cons: The truth is I have nothing to say about cons since I always manage to solve with support and help from David.

Overall: I highly recommend CallTools for the quality of their customer service and, especially, David's excellent customer service.

Pros: Working with Glen at CallTools has been nothing short of outstanding. On three different occasions, I had the opportunity to receive his support, and each time he demonstrated exceptional professionalism, knowledge, and consistency.

Aaron takes the time to fully understand the issue and provides clear, effective solutions. He communicates with patience and clarity, ensuring that everything is resolved seamlessly. What stands out most is his dedication—he goes above and beyond to deliver an excellent customer experience every single time.

It’s rare to encounter someone as reliable and committed as Aaron. He represents CallTools at the highest standard, and I would highly recommend him to anyone seeking support. Five stars all the way.

Cons: Nothing I can think of Glen was patient, professional, and thorough, making the entire process smooth and stress-free. What impressed me most was his consistency—every interaction felt just as excellent as the last.

Overall: I cannot say enough great things about Glen at CallTools. From start to finish, he has gone above and beyond to help me—not once, not twice, but three separate times. Each time I reached out, he showed the same level of patience, professionalism, and genuine care for making sure my issue was fully resolved.

Aaron doesn’t just give you a quick fix; he takes the time to explain everything clearly so you walk away with confidence, not confusion. He listens, he understands, and he delivers solutions that actually work. That kind of consistency and reliability is rare, and it’s what sets him apart.

In a world where customer support can often feel rushed or impersonal, Aaron makes you feel like a valued customer every single time. He is knowledgeable, approachable, and honestly one of the best support representatives I’ve ever dealt with in any company.

If you’re lucky enough to get Aaron on the line, rest assured—you’re in excellent hands. Five stars is not enough.

Pros: User friendly robust platform to work with, through, and on from campaign build out to high contact dialing.

Cons: None that I can think of. Campaign targeting can become a little cluttered, but CallTools helps you stay organized.

Overall: If you need a dialer to run your business, CallTools is the best. We get excellent support from our Account Manager. Tech support is responsive and always available. Their CRM integrations team is efficient and expeditious.

Pros: Extremely user-friendly interface and powerful features that make call campaigns easy to manage.

Advanced reporting and analytics tools that provide detailed insights for optimizing performance.

High flexibility with customizable lists, automated follow-ups, and multi-campaign management.

Outstanding customer support team that is always responsive, knowledgeable, and eager to assist.

Exceptional individual support from Shawnie Clark, whose professionalism and care set her apart.

Cons: Honestly, no significant drawbacks to mention—the platform consistently exceeds expectations.

Overall: I have had the privilege of working with CallTools for quite some time now, and I can confidently say it has completely revolutionized the way our team functions. From its sleek, intuitive interface to the wide array of powerful features, CallTools stands out as a true industry leader in call center and outbound dialing software.

This platform is intentionally built to optimize productivity and streamline efficiency. Its dialer system is incredibly advanced, allowing my team to handle large-scale calling campaigns with ease, minimal downtime, and flawless integration. The reporting tools are equally impressive, providing in-depth analytics and performance data that allow us to refine strategies, identify areas of improvement, and consistently hit our goals.

One of the aspects I value most about CallTools is the flexibility it provides. The ability to customize lists, set up automated follow-ups, and oversee multiple campaigns at once has drastically reduced the amount of manual work required. Everything feels effortless, yet remains highly professional, making it the perfect tool for any business serious about scaling operations and improving results.

Another area where CallTools truly shines is customer support. The team is always responsive, knowledgeable, and eager to assist with any question or issue, big or small. I’ve worked with many software providers, but the dedication of CallTools’ support staff is unmatched. They genuinely want their users to succeed, which speaks volumes about the company’s commitment to excellence.

When it comes to downsides, I honestly can’t think of any. The platform has gone above and beyond my expectations in every way imaginable. It has become an essential part of our workflow and continues to help us achieve higher levels of efficiency and success.

That said, I absolutely must give a special mention to Shawnie Clark. From day one, Shawnie has been nothing short of incredible—consistently going out of her way to deliver exceptional guidance, support, and encouragement whenever it was needed.

Shawnie’s professionalism and expertise shine through in every interaction. Her thorough knowledge of the platform has been a tremendous asset to my team, and her ability to explain and problem-solve is second to none. What truly sets her apart, though, is her genuine care and passion for helping others. Shawnie has a warm, approachable demeanor, and whether she’s troubleshooting a technical issue or providing advice on best practices, she always makes the process smooth and stress-free.

It is rare to come across someone who not only excels at their job but also manages to inspire through their enthusiasm and dedication. Shawnie embodies what outstanding customer service should look like, and she has played a key role in making our experience with CallTools extraordinary.

In conclusion, I wholeheartedly recommend CallTools to any business seeking to improve its call operations, streamline workflow, and boost productivity. And if you have the opportunity to work with Shawnie, you can rest assured that you are in the most capable and supportive hands possible.

Pros: I’ve had such a positive experience here. The level of understanding shown by the team is truly remarkable they take the time to listen and make sure you feel heard. The people are not only highly professional, but also genuinely caring and supportive, which makes all the difference. It’s rare to find an environment where you feel both respected and encouraged, and that’s exactly what I’ve found. Their kindness, patience, and dedication create a welcoming atmosphere that makes you feel comfortable and valued. I sincerely appreciate the effort they put into ensuring a great experience, and I would highly recommend them to anyone looking for a place where professionalism and compassion go hand in hand.

Cons: Increase the calls per Phone number I would highly appreciate

Overall: Overall, my experience with CallTools has been excellent. The platform is reliable, easy to customize, and allows us to scale smoothly by adjusting settings like calls per number up to 100. It’s simple to manage campaigns, consistent across numbers, and the support team is always helpful. Perfect for handling high-volume outreach with confidence. Glen is perfect

Pros: Efficiency, reporting, ease of changing up strategies on data. UX for both the admin and user pages.

Cons: Cannot see who is calling on an inbound. This was the one thing my team brought up.

Overall: I've come back a few times now. Glen was great helping us get up and running in no time!!! We had a very time sensitive project and had to train a team of thirty to use the interface in only a couple of hours. Glen got us into a training that next morning and we were up and running within 48 hours. I have worked with tech support to create numerous custom reports and campaigns. Very responsive and knowledgeable in their ability to guide me through the system. Glen has repeated checked in on me to make sure that the tool is working for my needs and gone over and above to make me feel like a valued client.