Audience
Companies that need a high-quality business phone system & unified communications solution
About net2phone
net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth.
Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups.
AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed.
Coach AI reviews 100% of interactions to guide agent performance.
uContact gives high-volume teams omnichannel routing and real-time dashboards.
Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results.
net2phone Content Hub
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AI-powered unified communications platform
Product Details
net2phone Frequently Asked Questions
net2phone Product Features
AI Voice Agents
net2phone AI Agent answers calls and webchat 24/7, resolves routine requests end-to-end, and takes action: booking appointments, qualifying leads, and pulling account details in real time. Set it up in plain language with no coding, and it handles up to 70% of interactions without a human agent. When a conversation needs a person, AI Agent hands off with the full conversation history, so customers never repeat themselves. One setup covers both voice and webchat, and connects to HubSpot, Salesforce, and Zoho to personalize every interaction.
Auto Dialer
net2phone uContact includes predictive, power, preview, and progressive auto-dialers that cycle through contact lists and screen out answering machines, so agents spend their time talking to people, not waiting on rings. Run inbound, outbound, and blended campaigns from one platform, with automatic list recycling, voice broadcast campaigns, and built-in Do-Not-Call registry management. Supervisors track results on live wallboards and 300+ reports and coach reps in real time with whisper and barge.
Business Phone Systems
net2phone Unite is a cloud business phone system your whole company can count on: 99.98% uptime backed by SLA, 40+ features out of the box, and 24/7 in-house support. Route every caller with auto attendant, ring groups, and intelligent routing, and make changes in minutes from a browser. Your business number travels with your team on desk phones, desktops, and mobile devices. Unite also brings video, SMS, team chat, and fax into a single app and connects to Salesforce, HubSpot, Zoho, Microsoft Teams, and Slack. Rated Easiest Setup on G2.
Business VoIP
net2phone Unite is a business VoIP phone system with 99.98% uptime backed by SLA, built on IDT’s carrier-grade network and 30+ years in telecom. Make and take calls on your business number from desk phones, desktop, browser, or mobile, with intelligent routing, auto attendant, and call analytics included. Admins update routing and users from a self-service portal with no PBX programming. Unite also includes video, SMS, and team chat, plus Salesforce, HubSpot, and Zoho integrations that log every call. Rated Easiest Setup on G2.
Call Center
net2phone uContact is a cloud call center platform that handles high call volumes with intelligent routing, IVR, callback queues, and predictive dialers, all configurable with a drag-and-drop workflow designer. Supervisors see live queue status and agent availability on real-time wallboards, coach mid-call with whisper and barge, and staff smarter with 300+ reports. For smaller inbound teams, Call Center Essentials adds queues, wallboards, and live coaching to net2phone Unite, our business phone system, without a separate platform. Backed by 24/7 in-house support.
Cloud PBX
net2phone Unite is a cloud PBX that replaces on-premise phone hardware with a hosted system you manage from a browser, backed by a 99.98% uptime SLA. Keep auto attendant, extensions, ring groups, call queues, and attendant console, without servers to maintain or programming to change a greeting. Extend desk extensions to mobile, support hot desking across locations, and add users in minutes. Our team guides your move off legacy PBX through go-live, with 24/7 in-house support after. Rated Easiest Setup and Easiest Admin on G2.
Communications
net2phone is an AI-powered communication provider that brings calls, video, SMS, team chat, and contact center tools together, with 99.98% uptime backed by SLA and 24/7 in-house support. Unite covers business phone, video, chat, and SMS in one app. uContact runs omnichannel contact center operations. AI Agent resolves routine calls and chats 24/7, and Coach analyzes every call and email to coach reps. Built on IDT’s carrier-grade network with 30+ years in telecom, net2phone is SOC 2 Type II certified and trusted by 500,000+ users.
Contact Center as a Service (CCaaS)
net2phone uContact is a CCaaS platform that brings voice, email, webchat, SMS, WhatsApp, Facebook, and Instagram into one agent inbox, configurable with a drag-and-drop workflow designer and no developers. Agents see the full customer history on every channel, so customers don’t repeat themselves. Intelligent routing matches customers to agents based on skill and availability; native chatbots handle routine questions 24/7; and supervisors get live wallboards, threshold alerts, and 300+ reports. Add AI Agent and Coach for autonomous resolution and automated QA.
Online Fax
net2phone Unite can offer online fax with dedicated fax numbers, so your team sends and receives faxes on the same cloud platform it uses for calls, video, and messaging. No fax machine, analog line, or separate fax service to manage. net2phone is SOC 2 Type II certified and HIPAA-compatible, so healthcare, legal, and financial teams can handle sensitive documents with confidence. Fax runs on the carrier-grade network behind Unite’s 99.98% uptime SLA, with 24/7 in-house support.
Sales Dialers
net2phone uContact gives sales teams predictive, power, and preview dialers that work through lead lists and skip answering machines, so reps connect with more prospects per hour. Screen pops show customer data before the rep says hello, automatic list recycling keeps follow-up on schedule, and built-in Do-Not-Call management supports compliance. Pair uContact with net2phone Coach, an AI coaching tool that scores 100% of calls and emails against your criteria and coaches every rep. Coach also works with your existing phone system.
UCaaS
net2phone Unite is a UCaaS platform that delivers enterprise-grade reliability at mid-market pricing: 99.98% uptime backed by SLA, voice, video, SMS, and team chat in one app, and AI that handles call notes and follow-ups. Unite scales from 10 to 10,000+ users with no hardware to buy, and connects natively to Salesforce, HubSpot, Zoho, Microsoft Teams, Slack, and Zapier. Add Call Center Essentials for queues and live coaching, or AI Agent to answer routine calls 24/7. SOC 2 Type II certified, HIPAA compatible, with guided onboarding from day one.
Unified Communications
net2phone Unite is a unified communications platform that puts voice, video, SMS, and team chat in one app with a single inbox, so your team sees the full history of every conversation without switching tools. IT gets one system to manage and one bill, with 99.98% uptime backed by SLA. CRM integrations with Salesforce, HubSpot, Zoho and other CRM’s log every call and show customer history when the phone rings. AI Meeting Assistant captures notes, action items, and follow-ups automatically. Supported 24/7 by experts.
Video Conferencing
net2phone Huddle is browser-based video conferencing built into net2phone’s uCaaS platform, Unite. Join HD meetings from any browser with no downloads or plugins, so meetings start on time. Share screens, run breakout rooms, and record sessions while the AI Meeting Assistant automatically captures notes, action items, and follow-ups. Because Huddle lives inside Unite, video sits alongside your business phone, SMS, and team chat in one app. SOC 2 Type II certified and supported 24/7 by in-house experts. Rated Easiest Setup on G2.
net2phone Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Versature is the reason we can work remotely." Posted 2019-05-10
Pros: It allows the team to work remotely but still be connected to our phone system.
The analytics and features the software allows is remarkable.
It ties into salesforce so you do not have to manually make notes of call times and duration. *You can even set it up to record so making manual call notes can be a thing of the past.
*I believe this is possible, we are currently working on setting it up into salesforce so we have not enabled this feature yet.Cons: Before the versature app was released trying to get it set up on your own voip serves was challenging but since then it has become very easy.
Overall: Working at a grass roots charity in Toronto that runs programs across Ontario, B.C and Alberta our phone bill was starting to add up. Between long distance calling and using personal phones for after hours calls did not give out the professional appearance that we were hoping for. Once we switched to Versature we were able to set up extensions for all our team members and allow them to receive and make calls using voip software or their mobiles. Since then whenever we explain the size of our organization to callers when asked they are pleasantly surprised with the reach of our small organization.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great service!" Posted 2019-05-08
Pros: Works very well for whatever business model it answering setup you need. Lots of data and many options!! Recommended.
Cons: Took a little time to learn and tweak but truly once it’s up and running all is well.
Overall: Excellent experience overall. Make sure you are clear about your needs and things will go smoothly!
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Forwarding Features" Posted 2019-05-08
Pros: Love how easy it is to forward a call, blind or not.
Cons: Custom backgrounds/screensavers is a must have for the phones.
Overall: Having your phones automatically reconnect if there's ever an internet outage has been wonderful. No major issues with the system, given you have a stable internet connection.
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