Audience
Truly a software that has stood the test of time, perfect for Medium to Large Enterprises that need a reliable contact center software solution.
About Five9
Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.
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Pricing
Starting Price:
$100.00 per user per month
Pricing Details:
Inbound, Outbound, and Blended Dialer packages available
Integrations
Company Information
Five9
Founded: 2001
United States
go.five9.com/call-center-software
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Five9 Frequently Asked Questions
Five9 Product Features
Auto Dialer
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Not Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Call Recording
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
Customer Engagement
Analytics
Supported
Communication Management
Supported
Feedback Collection
Supported
Live Chat
Supported
Churn Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Gamification
Not Supported
Video Content
Not Supported
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Text Analysis
Supported
Trend Analysis
Supported
Survey Management
Not Supported
Customer Service
Live Chat
Supported
Self Service Portal
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Customer Success
Communication Management
Supported
Customer Engagement
Supported
Customer Lifecycle Management
Supported
Usage Tracking / Analytics
Supported
Account Alerts
Not Supported
Account Management
Not Supported
Health Score
Not Supported
Onboarding
Not Supported
Revenue Management
Not Supported
Win / Loss Analysis
Not Supported
IVR
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Survey Management
Supported
Text to Speech
Supported
Voice Customization
Supported
Voice Mail
Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
Sales Enablement
Contact Management
Supported
Goals / Quota Management
Supported
Lead Management
Supported
Performance Management
Supported
Territory Management
Supported
Collaboration
Not Supported
Content Management
Not Supported
Document Management
Not Supported
Meeting Management
Not Supported
Presentation Management
Not Supported
Proposal Management
Not Supported
Training Management
Not Supported
Telemarketing
Auto Dialer
Supported
CRM
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Call Scripting
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Lead Distribution
Supported
Outbound Call Center
Supported
Five9 Additional Categories
Five9 Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Best Cloud Contact Center For Dialer" Posted 2021-02-19
Pros: We needed a TCPA dialer, and Five9 has the best one out there for productive dialing. Also, their inbound and outbound campaign feature setup is very rich.
Cons: The only thing that I don't like about five9 is the admin center is Java which is not run through HTML5. This will be released but not any time soon.
Overall: Overall, Five9 is one of the top players in the cloud contact center space. If you are a contact center, defiantly check them out!
Read More... -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Five9 review " Posted 2020-11-04
Pros: It’s easy to accept and transfer calls to other reps when the calls come in. Easy to use interface as well.
Cons: How there is no texting ability like other softwares I’ve used in the past like truly.
Overall: Overall it’s an okay system but there are definitely better phone services I’ve used over five nine for sure.
Read More...
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