Audience
Customer support managers and enterprise teams searching for a tool to automate routine interactions, coach agents in real time, and gain actionable insights across channels
About Dialpad Support
Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time.
At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive.
Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale.
Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed.
Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks.
Pricing
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Product Details
Dialpad Support Frequently Asked Questions
Dialpad Support Product Features
AI Agents
Not every "AI agent" actually acts. Dialpad's AI Agents reason through customer issues in real time and drive them to resolution — not just transcribe or summarize, but genuinely complete the task. They operate across voice, digital, and human handoffs in one connected platform, turning every interaction into compounding intelligence. Secured by Dialpad's Guardian layer for governance and oversight, and proven out through Dialpad's Proving Ground before enterprise-wide deployment.
AI Call Center
An AI call center should do more than transcribe calls — it should resolve them. Dialpad Contact Center's Agentic AI reasons through customer issues in real time, autonomously resolving up to 80% of them while connecting voice and data that used to sit in silos. Every call adds to a compounding intelligence layer built on 775M+ AI recaps and counting. Governed by Dialpad's Guardian layer and validated through the Proving Ground, it's a modern alternative to static, rules-based systems.
AI Customer Service
AI customer service has moved past chatbots that transcribe and summarize. Dialpad's Agentic AI reasons through real customer problems and resolves up to 80% of them autonomously, connecting voice and digital channels into one AI-native platform. Each interaction adds to a compounding intelligence layer built on 775M+ AI recaps and counting, all governed through Dialpad's Guardian layer for secure, enterprise-grade operations — validated through the Proving Ground before you scale.
AI Customer Support Agents
Dialpad's AI Customer Support Agents reason through problems the way a skilled rep would — understanding context, taking next steps, and resolving issues autonomously rather than routing them along. They operate across voice and digital channels in one connected platform, so nothing gets lost between systems. Every resolution adds to a compounding intelligence layer, governed through Dialpad's Guardian layer for secure, enterprise-grade oversight — validated through the Proving Ground first.
AI Voice Agents
Dialpad's AI Voice Agents don't just answer calls — they resolve them. Built on Agentic AI, they reason through customer requests in real time, take action, and carry issues to resolution without waiting on a human handoff. Every voice interaction connects into the same intelligence layer as digital and human agents, compounding across 775M+ AI recaps and counting. Secured by Dialpad's Guardian layer, and validated through the Proving Ground before enterprise-wide rollout.
Agentic AI
Agentic AI is the difference between AI that describes a problem and AI that solves it. Dialpad's Agentic AI reasons through customer interactions in real time, taking action and driving resolution autonomously across voice, digital, and human channels — no scripts, no dead ends. Every interaction compounds into intelligence built on 775M+ AI recaps and counting, governed by Dialpad's Guardian layer for secure, trusted operations. Validated through the Proving Ground before you scale.
Auto Dialer
An auto dialer that just dials isn't enough anymore. Dialpad connects outbound calling to a full AI-native customer experience platform — pairing automated dialing with Agentic AI that reasons through each conversation, captures context, and feeds it into a compounding intelligence layer across 775M+ AI recaps and counting. Every call connects to the bigger picture instead of sitting in a silo, all governed through Dialpad's Guardian layer for secure, enterprise-grade operations at scale.
Call Center
A modern call center runs on more than call queues — it runs on intelligence. Dialpad Contact Center unifies voice, digital, and human agents in one AI-native platform, where every call feeds a connected system instead of a disconnected phone line. Agentic AI reasons through customer issues in real time, resolving up to 80% autonomously while routing the rest to the right person with full context. Backed by Dialpad's Guardian layer for secure, governed AI operations, and validated through the Proving Ground before you scale — so your call center evolves from a cost center into a source of connected customer intelligence.
Call Center Infrastructure (CCI)
Call Center Infrastructure built for the legacy era can't support Agentic AI. Dialpad's AI-native architecture connects voice, digital, and human agents on one platform designed from the ground up for real-time reasoning and autonomous resolution — not bolted-on AI features. Data and voice stop living in silos, compounding into intelligence across 775M+ AI recaps and counting. Governance runs through Dialpad's Guardian layer, giving enterprises secure, reliable infrastructure at scale.
Call Tracking
Call tracking shouldn't stop at "who called." Dialpad turns every call into operational intelligence — connecting voice data to customer context, agent performance, and downstream outcomes in one AI-native platform. Instead of static logs, Agentic AI analyzes conversations as they happen, surfacing patterns that compound over time across 775M+ AI recaps and counting. That intelligence feeds directly into resolution, coaching, and forecasting, governed end-to-end by Dialpad's Guardian layer for secure, enterprise-grade visibility into every interaction.
Chatbot
Legacy chatbots follow scripts. Dialpad's Agentic AI acts. Rather than looping customers through rigid decision trees, Dialpad Contact Center deploys AI agents that reason through real issues and carry them to resolution — no dead ends, no "let me transfer you." Voice and digital channels connect into one intelligence layer, so context never gets lost between a chat and a call. Secured by Dialpad's Guardian layer and validated through the Proving Ground, it's built to outperform legacy, static bots with measurable ROI.
Contact Center as a Service (CCaaS)
CCaaS shouldn't just mean a contact center in the cloud — it should mean an AI-native one. Dialpad Contact Center unifies voice, digital, and human agents in a single platform, where Agentic AI reasons, resolves, and acts across the full customer journey, autonomously handling up to 80% of issues. Voice and data connect instead of sitting in silos, compounding into intelligence over time. Governed by Dialpad's Guardian layer and validated through the Proving Ground before you scale.
Conversation Intelligence
Conversation intelligence is only useful if it acts on what it finds. Dialpad goes beyond transcripts and sentiment scores — its Agentic AI reasons through every voice and digital interaction, connecting insights across 775M+ AI recaps and counting into intelligence that compounds over time. That means sharper coaching, faster resolution, and fewer silos between what's said and what gets done. All governed by Dialpad's Guardian layer, so insight turns into secure, trusted action at enterprise scale.
Customer Communications Management
Customer Communications Management shouldn't mean managing five disconnected tools. Dialpad unifies voice, digital, and human agents into one AI-native platform, connecting the data and conversations that used to live in silos. Agentic AI coordinates workflows and drives action across every customer touchpoint, turning communications into compounding operational intelligence. Governed by Dialpad's Guardian layer and validated through the Proving Ground, it's built for enterprises modernizing how they manage every customer interaction.
Customer Service
Customer service built on static scripts can't keep pace with modern expectations. Dialpad Contact Center delivers an AI-native platform where Agentic AI reasons, resolves, and acts across voice, digital, and human channels — resolving up to 80% of issues autonomously. Every interaction connects voice and data that used to sit in silos, compounding into intelligence that improves outcomes over time. Governed by Dialpad's Guardian layer and validated through the Proving Ground, it's a safer, smarter path to modernizing customer service at enterprise scale.
Workforce Optimization (WFO)
Workforce Optimization used to mean dashboards after the fact. Dialpad makes it real-time. Agentic AI surfaces coaching moments, resolution patterns, and productivity signals as conversations happen — not days later — connecting voice and data that used to sit in silos. That intelligence compounds across 775M+ AI recaps and counting, continuously sharpening agent performance. Secured by Dialpad's Guardian layer, it's workforce optimization built for an AI-native contact center, not a legacy one.