Audience
Companies interested in a pre-built cloud contact center platform to transform customer service.
About Local Measure Engage
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service.
Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers.
Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.
Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
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Pricing
Pricing Details:
On-Demand—Pay as you go for just 20¢ USD for every unit. Inclusions are as per the Medium Plan EXCEPT for Microsoft Teams Address Book, Engage CTI for Salesforce, and Utilities.
Essential Plan - $41,988 for 12 months, including up to 100,000 units per month. 4c for every additional unit that you go over your monthly allocation.
Select Plan - $87,588 for 12 months, including up to 250,000 units per month. 3c for every additional unit that you go over your monthly allocation.
Enterprise Plan - $143,988 for 12 months, including up to 500,000 units per month. 2c for every additional unit that you go over your monthly allocation.
Elite Plan - $239,988 for 12 months, including up to 1,500,000 units per month. 1c for every additional unit that you go over your monthly allocation.
Ultimate Plan - $41,988 for 12 months, including up to 10,00,000 units per month. 0.5c for every additional unit that you go over your monthly allocation.
Essential Plan - $41,988 for 12 months, including up to 100,000 units per month. 4c for every additional unit that you go over your monthly allocation.
Select Plan - $87,588 for 12 months, including up to 250,000 units per month. 3c for every additional unit that you go over your monthly allocation.
Enterprise Plan - $143,988 for 12 months, including up to 500,000 units per month. 2c for every additional unit that you go over your monthly allocation.
Elite Plan - $239,988 for 12 months, including up to 1,500,000 units per month. 1c for every additional unit that you go over your monthly allocation.
Ultimate Plan - $41,988 for 12 months, including up to 10,00,000 units per month. 0.5c for every additional unit that you go over your monthly allocation.
Company Information
Local Measure
Founded: 2013
Australia
www.localmeasure.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Local Measure Engage Frequently Asked Questions
Local Measure Engage Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Customer Communications Management
Chat / Messaging
Supported
Multi-Channel Communications
Supported
Personalization
Supported
Batch Communications
Not Supported
Content Management
Not Supported
Email Distribution
Not Supported
Interactive Content
Not Supported
On-Demand Communications
Not Supported
Print Management
Not Supported
Template Management
Not Supported
Video Content
Not Supported
Customer Engagement
Analytics
Supported
Churn Management
Not Supported
Communication Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Live Chat
Not Supported
Video Content
Not Supported
Customer Experience
Analytics
Supported
Dashboard
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Feedback Management
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Service
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Self Service Portal
Not Supported
Virtual Assistant
Not Supported
Telephony
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
IVR / Voice Recognition
Supported
Inbound Reporting
Supported
Auto-Dialer
Not Supported
Outbound Reporting
Not Supported
Predictive Dialer
Not Supported
Telemarketing Management
Not Supported
VoIP
Not Supported
Voice & Data Integration
Not Supported
