Audience

For businesses looking for a cloud based customer interaction management system to handle contact database, priority call routing (PCR) and agent scripting

About ConneXio

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform.

ConneXio is The Future of Customer Engagement and Workforce Management Software
- AI & Voice Recognition IVRs
- Omni-Channel IVRs
- Voicemail and Call Menu Builder
- VoIP Phones
- CRM
- UCaaS / CCaaS
- Dialer
- BPO & Outsourcing

Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds!

Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways.

Featuring ways to make your job easier;
- Real-time Analytics & Reporting
- Custom-Tailored
- AI & Machine Learning
- Industry-Leading VoIP Network

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Pricing

Starting Price:
$29.99
Pricing Details:
We have custom-tailored solutions for every business. Contact our team today so we can build a custom-tailored solution specific for your business' needs!
Free Trial:
Free Trial available.

Integrations

API:
Yes, ConneXio offers API access
See Integrations

Ratings/Reviews - 3 User Reviews

Overall 5.0 / 5
ease 4.7 / 5
features 4.7 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

ConneXio
Founded: 2014
United States
www.connexiocloud.com/connexio-cloud-free-trial/

Videos and Screen Captures

Play Video ConneXio HomePage Workforce Management Platform Drag & Drop IVR Builder! Endless Integrations! CRM With Integrated Web Phone!
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support

ConneXio Frequently Asked Questions

Q: What kinds of users and organization types does ConneXio work with?
Q: What languages does ConneXio support in their product?
Q: What kind of support options does ConneXio offer?
Q: What other applications or services does ConneXio integrate with?
Q: Does ConneXio have an API?
Q: Does ConneXio have a mobile app?
Q: What type of training does ConneXio provide?
Q: Does ConneXio offer a free trial?
Q: How much does ConneXio cost?
Q: What pricing for support is available for ConneXio?
Q: What pricing for training is available for ConneXio?

ConneXio Product Features

Auto Dialer

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Business VoIP

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Chatbot

Call to Action Supported
Human Takeover Supported
Ready-made Templates Supported
Social Media Integration Supported
Context and Coherence Not Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Payment Integration Not Supported
Prediction Not Supported
Reporting / Analytics Not Supported
Sentiment Analysis Not Supported

Cloud PBX

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Customer Engagement

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Supported
Live Chat Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Video Content Not Supported

IVR

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Telephony

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
IVR / Voice Recognition Supported
Predictive Dialer Supported
Telemarketing Management Supported
VoIP Supported
Inbound Reporting Not Supported
Outbound Reporting Not Supported
Voice & Data Integration Not Supported

ConneXio Verified User Reviews

Write a Review
  • A ConneXio User
    CEO
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Workforce Management and Communication Software"

    Posted 2022-04-22

    Pros: Great Customer Service, 24/7 chat and voice. Software includes CRM and Employee Portal along with UCaaS. Makes it very easy to communicate with employees, and also for internal external uses. Our team has been enjoying with ConneXio, recommend!

    Cons: Took a bit to roll out new features regarding SMS, but worth the wait!

    Overall: We've enjoy working with their team and utilizing their software. All-inclusive platform with flexible with pricing. Was nice to show what I was paying and for them to come in below. Highly recommend!

    Read More...
  • Pedro M.
    Owner
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "ConneXio"

    Posted 2022-04-15

    Pros: Great customer service, Easy user interface, No down time from my experience compared to other companies.

    Cons: There are none really you get what you paid for. From my experience ConneXio is a great company.

    Overall: I have been using ConneXio for the past 12 months. And I have found compared to other companies you will not fine a better one. Highly recommend.

    Read More...
  • Peter C.
    Operations Director
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Does everything!"

    Posted 2022-04-11

    Pros: Very user friendly, I didn't have to train my staff long for them to learn it. I had a lot of positive feedback about the features too.

    Cons: Not much advertising, I had to find out from a buddy.

    Overall: I have both a sales and a customer service business and instead of getting several software to do each task, Connexio has given me the convenience to be successful using ONE single software. I've tried different ones, and only this one has kept its promise.

    Read More...
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