Audience
One Platform. All Channels. For developers and businesses alike. We help businesses and developers build, coordinate and intelligently orchestrate all engagement activities across their customers’ lifecycle. We provide a programmable single-interface within a scalable and easy to use communication platform.
About Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications.
We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including:
SMS
MMS
RCS
Live Chat
WhatsApp Business
Apple Messages for Business
Facebook Messenger
Instagram Business
Telegram
Viber
Voice / VOIP
Video
Email
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Infobip
Founded: 2006
Headquartered in London, Infobip has 60+ offices on 6 continents
www.infobip.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online
Infobip Frequently Asked Questions
Infobip Product Features
Call Center
IVR / Voice Recognition
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Not Supported
Reporting/Analytics
Not Supported
Conversational Marketing
Appointment Scheduling
Supported
Audience Segmentation
Supported
Chatbot
Supported
Email Automation
Supported
Human Handover
Supported
Mobile Messaging
Supported
Multi-Channel Communication
Supported
Video Chat
Supported
Group Messaging
Not Supported
Lead Distribution
Not Supported
Lead Qualification
Not Supported
Product Recommendations
Not Supported
Customer Communications Management
Interactive Content
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Batch Communications
Not Supported
Chat / Messaging
Not Supported
Content Management
Not Supported
Email Distribution
Not Supported
Personalization
Not Supported
Print Management
Not Supported
Template Management
Not Supported
Video Content
Not Supported
Customer Engagement
Analytics
Supported
Communication Management
Supported
Live Chat
Supported
Churn Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Video Content
Not Supported
Customer Experience
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Multi-Channel Collection
Supported
Action Management
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
IVR
Call Center
Supported
Call Recording
Supported
Call Routing
Supported
Text to Speech
Supported
Call Logging
Not Supported
Multiple Scripts
Not Supported
Phone Key Input
Not Supported
Survey Management
Not Supported
Voice Customization
Not Supported
Voice Mail
Not Supported
SMS Marketing
2-Way Messaging
Supported
Contact Management
Supported
Mass Texting
Supported
Mobile Coupons
Supported
Polls / Voting
Supported
Reporting/Analytics
Supported
Scheduled Messaging
Supported
Shortcodes
Supported
Artificial Intelligence
Not Supported
MMS
Not Supported
Message Personalization
Not Supported
Mobile Keywords
Not Supported
Text-to-Win
Not Supported
