Audience

Small to medium businesses, data driven marketers, sales teams, and more.

About CallRail

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, chat and beyond—helping our customers get to better outcomes.

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Pricing

Starting Price:
$45.00/month
Pricing Details:
Call Tracking - $45/ mo.
Marketing Analytics - $95/mo.
Conversation Analytics - $95/mo.
Analytics Suite - $145/mo.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 4 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.8 / 5
More Reviews Write a Review

Company Information

CallRail
Founded: 2011
United States
www.callrail.com

Videos and Screen Captures

CallRail Activity Dashboard

CallRail Activity Dashboard

CallRail Activity Dashboard CallRail Call Attribution CallRail Call Routing CallRail Dialer CallRail Mobile App CallRail Outbound Call Tracking
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Product Details

Platforms Supported
Windows
Mac
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

CallRail Frequently Asked Questions

Q: What kinds of users and organization types does CallRail work with?
Q: What languages does CallRail support in their product?
Q: What kind of support options does CallRail offer?
Q: What other applications or services does CallRail integrate with?
Q: What type of training does CallRail provide?
Q: Does CallRail offer a free trial?
Q: How much does CallRail cost?

CallRail Product Features

Call Accounting

By-Extension Reporting Supported
Call Duration Supported
Call Volume Supported
Inbound Reporting Supported
Outbound Reporting Supported
Call Monitoring Not Supported
Caller Identification Not Supported
Unattended Call Management Not Supported
Who Answered Log Not Supported

Call Recording

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Instant Retrieval Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
On-Demand Recording Not Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking

Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
IVR / Voice Recognition Supported
Keyword Tracking Supported
CRM Not Supported
Call Log Not Supported

Conversation Intelligence

Call Recording Not Supported
Call Recording Cloud Storage Not Supported
Call Transcription Not Supported
Call Analytics Not Supported
Topic Tags Not Supported
Topic-Based Analytics Not Supported
AI Insights Not Supported
Call/Meeting Sharing Not Supported
Call Snippets Not Supported
Account Health Alerts Not Supported
Sales Coaching Not Supported
Win/Loss Analysis Not Supported
Video Conferencing Analytics Not Supported

Lead Management

Activity Tracking Supported
Campaign Management Supported
Lead Capture Supported
Lead Scoring Supported
Lead Segmentation Supported
Source Tracking Supported
Lead Distribution Not Supported
Lead Nurturing Not Supported
Pipeline Management Not Supported
Prospecting Tools Not Supported

Marketing Analytics

Channel Attribution Supported
Dashboard Supported
Performance Metrics Supported
A/B Testing Not Supported
Campaign Management Not Supported
Customer Journey Mapping Not Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Not Supported

Online Form Builders

Drag & Drop / No Code Not Supported
Surveys Not Supported
Quizzes / Questionnaires Not Supported
Signup Forms Not Supported
Pre-made Templates Not Supported
Mobile Forms Not Supported
Offline Forms Not Supported
Reporting / Data Visualization Not Supported
Import Existing Forms Not Supported
HIPAA Compliant Not Supported
Collaboration Tools Not Supported
Conversational Forms Not Supported
Assign Roles / Permissions Not Supported
Data Tables Not Supported
Export to PDF Not Supported
Artificial Intelligence Not Supported

Revenue Intelligence

Actionable Insights Supported
Alerts / Notifications Supported
Call Scoring Supported
Conversation Intelligence Supported
Dashboard Supported
Phone Call Interactions Supported
CRM Interactions Not Supported
Email/Message Interactions Not Supported
Market Intelligence Not Supported
Pipeline Visibility Not Supported
Sales Coaching Not Supported
Video Call Interactions Not Supported

CallRail Additional Categories

CallRail Verified User Reviews

Write a Review
  • A CallRail User
    Director of Marketing
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Call Tracking Simplified"

    Posted 2020-10-05

    Pros: Straightforward call tracking platform for marketing. I used it for a direct mail campaign we were testing into and it was very easy to get a live look at calls made from the postcards.

    Cons: I felt like I really needed to go back and make sure I wasn't overpaying. It ended up with me paying 3 months of services that I really didn't need because I didn't carefully check upon signup.

    Overall: Overall, I am very pleased with the platform for general marketing tracking purposes. I am easily able to listen to calls and identify how each piece is performing.

    Read More...
  • A CallRail User
    Senior Technical Support
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent call tracking tool"

    Posted 2020-08-29

    Pros: • It integrates many business tools including Slack and Hubspot.
    • Easy to visualize data and great call intelligence.
    • Helps to capture and bring business leads.
    • Powerful reports and lead management platform.

    Cons: • We had an overall positive experience with it.

    Overall: CallRail is a fantastic call tracking platform. It allows us to visualize analytics and call intelligence for a large number of inbound calls. Its integration with Slack is just great. We are currently using CallRail with Slack app.

    Read More...
  • Chet N.
    Ceo
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great way to track calls from ads"

    Posted 2020-04-17

    Pros: We use this for our clients when running ads. It's the best way to easily swap out numbers on your site for tracking ones.

    Cons: Some people struggle with the concept of how it works but it does wonders.

    Overall: Overall it's a great program and we've been able to track all calls and leads from Google ads by implementing this

    Read More...
  • Guy B.
    Sales Director     Posted 2019-01-19
    CallRail has worked wonders for our company. Our call tracking and analytics has been supercharged by the CallRail platform which in turn has increased sales by allowing us to track and achieve KPIs. Highly recommend CallRail.
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