Convoso

Pros: The practicality and ease of reporting for my day to day work, I'm able to track what my agent do and how they do it.

Cons: Could be confusing for new users, but its more just getting use to it.

Overall: My genuine overall, my experience with Convoso has been very positive. Using it on a daily basis makes my job significantly easier, particularly because of its strong live monitoring and tracking capabilities. It provides the tools I need to effectively manage my team and keep operations running smoothly.

Pros: I love Convoso, it has a beautiful and friendly interface that explains why it always says welcome whenever I log into my account. It's easy to use.

Cons: Nothing really it really a good Software anytime, any day.

Overall: My experience so far has been amazing, it has a lot of beautiful features ranging from call dispositioning buttons, transfer buttons and so on.

Pros: It has a great interface, very user friendly and additionally, the customer support is very responsive and helpful.

Cons: The advance features would need additional training and support but the basic features are easy to use

Overall: I have been using it for months and i must say it’s been a wonderful experience overall, it helps to increase productivity and making things easier.

Pros: As an agent the progressive dialing is so beneficial.
Setting callbacks will help stay organized.
Call recording for agents is a must.

Cons: Call transfers can sometimes drop call.
Call connections after a client picks up sometimes is delayed which leads to frustration.

Overall: Increase our connections to go through leads is a must for someone looking for a way to quickly dial.

Pros: They are all very helpful the staff and very professional especially the tech support. They ensure that your issue is addressed on that same call.

Cons: Would like to see more call metrics available statistics for user.

Overall: Overall it’s been very good. I am pleased with the product and would recommend to an industry professional.

Pros: The built in KPI settings and the seamless phone transfers.
Clear call quality.
can make conference calls with a simple click.

Cons: Not many complaints to think of besides headset connection once in a blue moon.

Overall: Overall, Convoso is a reliable tool in my work. I've used other dialer systems and haven't had the ease of use I've experienced with Convoso.

Pros: It's really easy to use and straightforward. Pretty much anyone can use it without directions. I like simplicity and this fits the bill.

Cons: It would be nice if there was a lookup feature that found past clients

Overall: Overall, really good. Very little bad to say about it. I've used it at several jobs now and it has been nice working with it.

Pros: Very user friendly. I've been using Convoso for over two years, basically every day. It's been great, haven't had any issues for the most part.

Cons: Recently there's been some issues with calls just dropping randomly and some audio issues has been occurring as well.

Overall: Overall, Convoso is great. I would recommend to every company that is in search of a dialer. Great features and they're just a email or call away when needed.

Pros: Pros include the progressive dialer, the call recording, the integration with the CRM, and the seamless integration with our lead sources. Customer support is always on the ball.

Cons: The interface can be a little "clunky", I have seen smoother GUIs but also seen much worse. Not a dealbreaker considering everything else.

Overall: Great experience overall. Convoso helps our business operate efficiently and minimizes wasted time by completing many functions automatically that used to be done manually (CRM, dialer, etc).

Pros: I've worked with 6 different CMS but I must say, Convoso isn’t just a hype. The whole program has an in demand future for Customer Management including noise filter which is a plus.

Cons: The popup script delay due to lack of strong network connectivity sometimes.

Overall: The platform is the most advanced I've seen in my years of experience. The platform provides all necessary tool you need to connect and keep tabs on your customers.

Pros: I like that it connects to my CRM and the saved number features. Transitioning between call and campaigns is easy as well.

Cons: Call quality and connection can be an issue. There are days when I have no problems at all, and other times where I have issues throughout the day.

Overall: Overall, Convoso is simple and easy to use. Although call connectivity and quality can be an issue. It has some very nice features.

Pros: Everything is pretty self explanatory!!

Cons: There was not much that I didn't like!

Overall: I would recommend to others.

Pros: Many features on Convoso are advantageous for Medicare agents, ease of use is excellent, overall, it's a good experience

Cons: Callback feature isn't working like we would like it to

Overall: It's a good experience overall. The support is there and accessible. Questions answered promptly too

Pros: The dialer is very effective and easy to use. The design is very modern and the automatic dialer makes dialing a breeze.

Cons: The Callback feature was not effective and could be better

Overall: Experience with Convoso is a good one if the callback feature was more effective then this would be the perfect dialer for me

Pros: The calls come in a timely manner and i am able to make my own notes per client. lots of reliable sources as well.

Cons: Sometimes hard to find previous leads but with proper search we can find it.

Overall: Convoso has been great! its outbounds without the actual calling so it feels like inbounds. Also, very organized as it relates to each client's info.

Pros: Love how user friendly it is! It has been a very useful tool in organizing my contacts and being able to reach out to them.

Cons: I have to click on the contact tab more than once.

Overall: Overall it's a great experience for my job and has helped me to be able to get my job done more effectively.

Pros: I’ve been using Convoso for a while now, and I just have to say it’s truly a game-changer. The dialer system is incredibly easy to use, intuitive, and packed with all the right features that help me maximize productivity. From automated dialing to seamless integration with CRM systems, Convoso makes it easy to stay on top of calls and keep things moving efficiently.

Thanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it.

Big thanks to the Convoso team for creating such an amazing dialer system it has been a real asset to my business!

Cons: There is nothing to complain about convoso, It is the best dialer

Overall: Thanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it.

Pros: Its user interface is incredibly simplified, allowing me to have a comprehensive understanding of the software and how to use it all that it offers.

Cons: It occasionally connects me to robots/AI which i don't love obviously.

Overall: Overall, Convoso is the best software I've come across to seamlessly call many people at once. It is an incredibly efficient way to reach a lot of people in a short amount of time

Pros: Convoso is a game-changer for call centers! Its intuitive interface, AI-powered tools, and customizable features streamline workflows and boost productivity. The compliance features provide peace of mind, and their exceptional support ensures a seamless experience. Highly recommend this software!

Cons: Convoso is impressive, but it has a slight learning curve for new users. Pricing might be steep for smaller teams, and occasional glitches can occur. Customization options are good but may need extra integrations for advanced needs. Still a strong platform!

Overall: Convoso is an impressive call center software that excels in boosting productivity through its intuitive interface, AI-driven tools, and customizable features. It’s particularly strong in automation, lead management, and compliance, making it a reliable choice for outbound and inbound operations. While it offers excellent scalability and robust support, some users might encounter a learning curve when first adopting the platform. Pricing can be on the higher side, especially for smaller businesses, and occasional technical glitches may occur. However, Convoso’s strengths in innovation and efficiency far outweigh its limitations, making it a highly recommended solution for call center optimization.

Pros: Very easy to navigate, store client/product information. I find it most help to view call logs and get a sense of how to assist customer before even speaking with them. Easily transfer with pre defined numbers.

Cons: I find it frustrating the character limit on call logs so when we look back at the call notes they are sometimes cut off.

Overall: Overall has helped increase productivity and keep track of information that helps us better assist clients.