Audience

Companies searching for an advanced Call Center solution

About LeadDesk

LeadDesk’s auto and predictive dialer modes enable your agents to go from 40 calls per day to 120 calls per day. Imagine what this does to your revenue and bottom line? LeadDesk comes with eight different dialer modes including auto and predictive dialers. Your outbound sales agents reach customers quickly in any situation with the right dialer mode. Switching from a manual dialer to LeadDesk typically enables your call center agents to call three times as many contacts per day. You know best. So why not boost your campaign ROI by creating, managing and reporting sales and marketing campaigns yourself with LeadDesk’s easy-to-use campaign creation and workflow tool? You don’t need to call a consultant each time you want to set up a new sales campaign. Instead, you can constantly optimize call center campaigns based on your real-time monitoring or historic reports.

Pricing

Starting Price:
89€ / license per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

LeadDesk
Founded: 2010
Finland
leaddesk.com

Videos and Screen Captures

LeadDesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

LeadDesk Frequently Asked Questions

Q: What kinds of users and organization types does LeadDesk work with?
Q: What languages does LeadDesk support in their product?
Q: What kind of support options does LeadDesk offer?
Q: What other applications or services does LeadDesk integrate with?
Q: What type of training does LeadDesk provide?
Q: Does LeadDesk offer a free trial?
Q: How much does LeadDesk cost?

LeadDesk Product Features

Auto Dialer

Power Dialer Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Lead Management Not Supported
Preview Dialer Not Supported
Progressive Dialer Not Supported
Surveys Not Supported
Call Center Management Not Supported
Predictive Dialer Not Supported
Call Reporting Not Supported

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported

IVR

Survey Management Not Supported
Call Recording Not Supported
Voice Customization Not Supported
Call Routing Not Supported
Text to Speech Not Supported
Multiple Scripts Not Supported
Voice Mail Not Supported
Call Center Not Supported
Phone Key Input Not Supported
Call Logging Not Supported

Inside Sales

Performance Management Not Supported
Call List Management Not Supported
Call Recording Not Supported
Lead Distribution Not Supported
Campaign Management Not Supported
Auto-Dialing Not Supported
Lead Capture Not Supported
Lead Scoring Not Supported
Data Management Not Supported
Dashboard Not Supported

Predictive Dialer

Campaign Specific Caller ID Not Supported
Call Recording Not Supported
FTC Compliance Not Supported
Contact Management Not Supported
Lead Management Not Supported
Call Monitoring Not Supported
Call Results Not Supported
Callback Scheduling Not Supported
Call Transfer Not Supported
Lead Capture Not Supported
FCC Compliance Not Supported

Sales Engagement

Email Tracking / Automation Not Supported
Sales Automation Not Supported
Workflow Management Not Supported
Task Management Not Supported
Email Sequences Not Supported
CRM Integration Not Supported
Templates Not Supported
Search Not Supported
Reporting / Analytics Not Supported
Sales / Voice Dialer Not Supported
Lead Management Not Supported
Call Scripts / Call Steps Not Supported

Workforce Optimization (WFO)

Workforce Management Not Supported
Performance Management Not Supported
Quality Management Not Supported
Interaction Analytics Not Supported
Real-time Guidance Not Supported
Liability Recording Not Supported
Surveying Not Supported
Speech Analytics Not Supported
eLearning Not Supported
Reporting Not Supported

LeadDesk Additional Categories