Audience

Call Centers, Telephone Answering Services, Sales, Customer Service, Inbound and outbound call centers

About CallShaper

CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.

CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

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Pricing

Starting Price:
$75 per month
Pricing Details:
Pricing is based on per concurrent user per month plus telco costs. CallShaper also includes all modules, support, training, updates and new versions. There are never any add on costs with CallShaper!

Integrations

API:
Yes, CallShaper offers API access
See Integrations

Ratings/Reviews - 3 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

CallShaper
Founded: 2012
United States
www.callshaper.com

Videos and Screen Captures

CallShaper's Predictive Dialer Agent Stats

CallShaper's Predictive Dialer Agent Stats

CallShaper's Predictive Dialer Agent Stats CallShaper's Agent Call View CallShaper's Predictive Dialer Data Fields CallShaper's Predictive Dialer Call Wrap-up Supervisor Dashboard CallShaper's IVR
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

CallShaper Frequently Asked Questions

Q: What kinds of users and organization types does CallShaper work with?
Q: What languages does CallShaper support in their product?
Q: What kind of support options does CallShaper offer?
Q: What other applications or services does CallShaper integrate with?
Q: Does CallShaper have an API?
Q: What type of training does CallShaper provide?
Q: How much does CallShaper cost?
Q: What pricing for support is available for CallShaper?
Q: What pricing for training is available for CallShaper?

CallShaper Product Features

Auto Dialer

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Screen Activity Recording Supported
Event Triggered Recording Not Supported
Scheduled Recording Not Supported
Video Call Recording Not Supported

Call Tracking

CRM Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
IVR / Voice Recognition Supported
Call Log Not Supported
Keyword Tracking Not Supported

Contact Management

Activity Management Supported
Appointment Management Supported
Contact Database Supported
Contact Import/Export Supported
Lead Management Supported
Sales Pipeline Management Supported
Search / Filter Supported
Social Media Integration Supported
Contact History Not Supported
Customer Pipeline Not Supported
Email Marketing Not Supported
Group Management Not Supported
Interaction Tracking Not Supported
Prospecting Tools Not Supported
Segmentation Not Supported
Shared Contacts Not Supported

Customer Advocacy

Campaign Management Supported
Communication Management Supported
Reporting/Analytics Supported
Advocate Management Not Supported
Community Management Not Supported
Gamification Not Supported
Referral Tracking Not Supported
Rewards Program Not Supported
Social Engagement Not Supported

Customer Success

Account Management Supported
Communication Management Supported
Customer Engagement Supported
Revenue Management Supported
Win / Loss Analysis Supported
Account Alerts Not Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Usage Tracking / Analytics Not Supported

Inside Sales

Auto-Dialing Supported
Call List Management Supported
Call Recording Supported
Campaign Management Supported
Dashboard Supported
Data Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Supported
Performance Management Supported

Lead Management

Activity Tracking Supported
Campaign Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Nurturing Supported
Lead Scoring Supported
Lead Segmentation Supported
Pipeline Management Not Supported
Prospecting Tools Not Supported
Source Tracking Not Supported

Predictive Dialer

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Sales Engagement

CRM Integration Supported
Call Scripts / Call Steps Supported
Lead Management Supported
Reporting / Analytics Supported
Sales / Voice Dialer Supported
Search Supported
Task Management Supported
Templates Supported
Workflow Management Supported
Email Sequences Not Supported
Email Tracking / Automation Not Supported
Sales Automation Not Supported

Telemarketing

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Lead Distribution Supported
Outbound Call Center Supported
CRM Not Supported

Telephony

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
IVR / Voice Recognition Supported
Inbound Reporting Supported
Outbound Reporting Supported
Telemarketing Management Supported
VoIP Supported
Voice & Data Integration Supported
Predictive Dialer Not Supported

CallShaper Additional Categories

CallShaper Verified User Reviews

Write a Review
  • Brandon S.
    MGR
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Denise has been awesome!"

    Posted 2020-07-17

    Pros: Performance and compliance pieces that are built in. Comprehensive dashboards and reporting capabilities.

    Cons: More "for hire" support to assist with script overhauls, IVRs, enhancements, etc would be very helpful. On the supervisor chat I would like to see an icon pop up or alert sound when someone sends a message to the supervisor. More tools for training would also be helpful.

    Overall: Denise has been a phenomenal resource at Callshaper. Her communication, patience and knowledge has been a tremendous help! She is invaluable!

    Thanks for all you have done!

    Read More...
  • A CallShaper User
    Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great platform!"

    Posted 2020-07-09

    Pros: We use CallShaper for work and it's very easy to navigate not only for us but for our agents that make phone calls. I really like the fact that there is a help center and you can email, chat, and even call them! They always have the answers to all your questions!

    Cons: So far, I like everything about it the platform. Hasn't seen something that I didn't like.

    Overall: It's a great platform for call center services. Easy to navigate, not only for us but for our agents that make phone calls. I can keep an eye on the agents that didn't do well or that did well with the reports too which is super helpful to my job.

    Read More...
    1 user found this review helpful.
    Reply from CallShaper
    Posted 2020-07-10
    Thank you for taking the time to provide a review of CallShaper, we appreciate your feedback! We also love to hear that our support team is providing you with great service!
  • Nick L.
    Customer Service Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Happy CallShaper Customer"

    Posted 2020-07-09

    Pros: The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates.

    Cons: Cannot create reports based on custom data fields for past calls that are not part of a recurring export.

    Overall: I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. The only improvement I would like to see is the ability to customize "ad-hoc" reports. If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates. I highly recommend.

    Read More...
    1 user found this review helpful.
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