Audience
Businesses and call centers with international calling needs, including online travel services and agents, hotels and resorts, retail and consumer goods, insurance, healthcare, media and advertising firms
About AVOXI
The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.
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Activate your new international phone number in 60 seconds. Choose from phone numbers in over 120+ countries and 1,000 cities. Forward your calls to any phone number in the world. Robust scheduling options allow you to route your calls based on the days and hours of your business. Route your calls to your main call center during business hours and to voicemail during non-business hours. Instantly view detailed information about calls made to your TollFreeForwarding phone number. Learn about your customers' call habits to help make decisions about outbound sales and follow-up. Keep track of your calls by recording all or some of your calls. Recorded calls are stored in call detail records and can be played or downloaded at any time.
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Pricing
Starting Price:
$19.99/month/user
Free Trial:
Free Trial available.
Integrations
Company Information
AVOXI
Founded: 2001
United States
www.avoxi.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
AVOXI Frequently Asked Questions
AVOXI Product Features
Business VoIP
Call Recording
Supported
IVR / Voice Recognition
Supported
Ring Groups
Supported
SIP Trunking
Supported
Call Parking
Not Supported
Contact Management
Not Supported
Encryption
Not Supported
Unified Communications
Not Supported
Voice Quality Enhancement
Not Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Cloud Communication Platform
Audio / Video Conferencing
Supported
Call Center
Supported
Call Recording
Supported
Call Routing
Supported
IVR / Voice Recognition
Supported
Chat / Messaging
Not Supported
Fax Management
Not Supported
File Sharing
Not Supported
IVR
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Voice Customization
Supported
Voice Mail
Supported
Phone Key Input
Not Supported
Survey Management
Not Supported
Text to Speech
Not Supported
Telephony
Call Center Management
Supported
Call Monitoring
Supported
IVR / Voice Recognition
Supported
Inbound Reporting
Supported
VoIP
Supported
Auto-Dialer
Not Supported
Contact Management
Not Supported
Outbound Reporting
Not Supported
Predictive Dialer
Not Supported
Telemarketing Management
Not Supported
Voice & Data Integration
Not Supported
AVOXI Additional Categories
AVOXI Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Easily manage your business using this web based call center!" Posted 2020-08-28
Pros: It is user friendly, not so expensive and a very user friendly software. It will definitely meet all your requirements.
Cons: There are a few scams reported by individuals and users of this software. I have personally not faced any issues so far.
Overall: One of the best cloud/web based call centers which is effective, efficient and user friendly and integrates all the human resources including customers and agents of the organisation with the software.
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