Convoso

Pros: What I like most about Convoso is how seamlessly it integrates all the tools we need to run an efficient call center. The platform is incredibly intuitive and easy to navigate, which makes managing campaigns, tracking performance, and overseeing agent activity a breeze. I also love how Convoso keeps me closely connected with my agents — I can monitor their performance in real time, offer quick feedback, and ensure everyone stays motivated and productive. The customizable reporting and analytics features have also been invaluable, allowing me to make data-driven decisions that have directly contributed to our business growth. Overall, Convoso has everything we need to streamline operations and drive success.What I like most about Convoso is how seamlessly it integrates all the tools we need to run an efficient call center. The platform is incredibly intuitive and easy to navigate, which makes managing campaigns, tracking performance, and overseeing agent activity a breeze. I also love how Convoso keeps me closely connected with my agents — I can monitor their performance in real time, offer quick feedback, and ensure everyone stays motivated and productive. The customizable reporting and analytics features have also been invaluable, allowing me to make data-driven decisions that have directly contributed to our business growth. Overall, Convoso has everything we need to streamline operations and drive success.

Cons: What I don’t like most about Convoso is that, honestly, it’s hard to find any major downsides. The platform is so feature-rich and well-designed that it’s tough to pinpoint areas that need improvement. If I had to nitpick, I’d say that sometimes it takes a little time to get fully comfortable with the sheer number of customization options, but that’s more a reflection of how powerful and adaptable the system is. In the end, this minor learning curve is well worth it, because once you’re up and running, Convoso proves to be hands down the best dialer I’ve ever used. The performance, reliability, and the way it keeps my team connected and engaged is unmatched — it truly sets the bar for what a dialer should be.

Overall: I’ve been using Convoso for several months now, and I couldn’t be happier with the impact it’s had on my business. Their platform has significantly streamlined our operations and improved our call center performance. The software is incredibly user-friendly, with all the tools we need to manage campaigns, track performance, and optimize results in real time.

One of the standout features is how Convoso keeps me engaged with all my agents. The dashboard gives me a clear view of each agent’s performance, making it easy to provide timely feedback and offer support where needed. It’s also incredibly easy to track productivity, quality, and compliance, which has helped us maintain a high standard of work.

Thanks to Convoso, my team is more efficient, and we’ve seen impressive growth in our conversion rates. The integration with CRM and seamless communication tools has made collaborating with my team effortless.

Overall, Convoso has been a game-changer for my business, helping us scale effectively while maintaining high-quality service. If you’re looking for a robust call center solution that keeps you connected with your agents and drives growth, I highly recommend Convoso!

Pros: Easy to use and navigate. Ease of use makes Convoso that much better when needing to provide a crash course to new hires during the onboarding procedures. Account rep communication speed is great when troubleshooting is necessary and questions come up.

Cons: Three way calling and transferring to down lines is a bit tricky at first and could possibly be simplified,

Overall: Overall experience has been a positive one. I would absolutely recommend this application and software to any call center. Convoso makes day to day activities easy and seamless and has many features and capabilities a lot of competitors do not offer.

Pros: Very user friendly. Easy to learn. Tutorials are very helpful. Very easy to navigate and technical support is awesome.

Cons: Absolutely nothing. Everything is very easy to learn.

Overall: I use it daily and it makes my life so much easier. My company has been using Convoso for years and we won’t use anything else.

Pros: Convoso’s project management team, especially Drake, Virgilio, and Caitlyn, has been phenomenal. They guided me every step of the way, ensuring a seamless implementation process. Their attention to detail and expertise made the transition effortless. Our company growth has been exponential because of their team and software. Highly recommend!

Cons: A little confusing at time the use case of inbound calls going to queues and list that the DID is not assigned to. Would like more notifications when leads are not inserted in the hopper

Overall: Convoso offers the perfect combination of a powerful dialer and an outstanding team to back it up. Their implementation process was flawless, and their support team continues to impress with their responsiveness and expertise.

Pros: Love the layout and user friendly CRM. Love the prompt customer service, whenever we need help its done immediately and with kindness.

Cons: Not much to dislike, no one loves spending money the only con is the pricing, but you get what you pay for and we are extremely pleased.

Overall: Great communication, easy set up, constant guidance. Overall experience with Convoso has been nothing short of amazing.

Pros: Complex interface with many settings and options. Convoso is a good platform with many options, but can definitely be improved.

Cons: Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.

Overall: Complex interface with many settings and options.

Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.

Convoso is a good platform with many options, but can definitely be improved.

Good, but could be better.

Pros: Convoso gets my company on the phone with Data Leads quicker and more consistently than all the other dialers out there. Also, the admin back office has virtually unlimited ability to generate reporting about any user data you may need. In addition, Tech Support is easily accessible and highly competent. Issues are resolved efficiently and even with a smile

Cons: The back office reporting ability is extensive and takes a little bit to get used to. Once you get it, you're good.

Overall: Convoso is the dialer you want if you want to run circles around your competition and grow your business. I'm beating my competitors to the punch very consistently. I'm getting people on the phone!

Pros: You won't find a system out there with a better strategy and contact rates on a dialer. The user interface is beautiful, clean and intuitive. The reps love the dynamic scripting. The list management gives you a way to see in real time which lists are generating revenue while factoring in payroll and which are losing ROI. This lets you decide if call attempt 4 on one list is more fruitful than call attempt 1 on another. This was a game changer!

Cons: More expensive than competitors and it requires a newer computer with strong internet connectivity.

Overall: I would chose this software vs a Five9 or Call Tools any day! They have great support and ultimately the cost in price is worth the weight in additional revenue you will make.

Pros: The Dialer has come so far, intuitive process and systems to allow for greater contact and greater conversions. Ive run several dialers on different backbones and Convoso by far takes the lead! Amazing Support and great people behind each step forward

Cons: I don't have any cons presently; Convoso works with me on each request, i have dedicated support and they listen to my concerns!

Overall: My overall experience in changing to Convoso has been a very positive experience. The lush reporting, analytics allow me to keep my entire team engaged to our goals. The system and support are miles ahead of the competition.