Audience

Customer service and sales teams searching for a cloud contact center solution

About 3CLogic

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.

Pricing

Starting Price:
Contact for a quote

Integrations

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Company Information

3CLogic
Founded: 2005
United States
www.3clogic.com

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Product Details

Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

3CLogic Frequently Asked Questions

Q: What kinds of users and organization types does 3CLogic work with?
3CLogic works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does 3CLogic support in their product?
3CLogic supports these languages: English.
Q: What kind of support options does 3CLogic offer?
3CLogic offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does 3CLogic integrate with?
3CLogic integrates with: Avaya Aura, Cisco Unified Communications Manager, Microsoft Dynamics 365, Microsoft Teams, Verint Workforce Engagement, Observe.AI, Salesforce, SAP Sales Cloud, SAP Service Cloud, SAP Store, ServiceNow AI Agents, ServiceNow Customer Service Management, ServiceNow, ServiceNow Field Service Management, ServiceNow HR Service Delivery, and ServiceNow Strategic Portfolio Management.
Q: What type of training does 3CLogic provide?
3CLogic provides training in the form of documentation, live online, in person, and videos.
Q: How much does 3CLogic cost?
Pricing for 3CLogic starts at Contact for a quote.
Q: What pricing for support is available for 3CLogic?
3CLogic offers support included with purchase.

3CLogic Product Features

Auto Dialer

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Business VoIP

Call Parking Supported
Call Recording Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Contact Management Not Supported
Encryption Not Supported
Unified Communications Not Supported
Voice Quality Enhancement Not Supported

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Database Not Supported

Call Recording

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Screen Activity Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Video Call Recording Not Supported

Call Tracking

CRM Supported
Call Log Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
IVR / Voice Recognition Supported
Keyword Tracking Supported
Campaign Management Not Supported
Conversion Tracking Not Supported

Cloud Communication Platform

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
IVR / Voice Recognition Supported
Fax Management Not Supported
File Sharing Not Supported

Customer Engagement

Analytics Supported
Communication Management Supported
Feedback Collection Supported
Churn Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience

Action Management Supported
Analytics Supported
Dashboard Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Text Analysis Supported
Trend Analysis Supported
Customer Segmentation Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Survey Management Not Supported

Customer Service

Alerts / Escalation Supported
Call Center Management Supported
Email Management Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported
Appointment Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported

Customer Success

Account Alerts Supported
Communication Management Supported
Customer Engagement Supported
Account Management Not Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

IVR

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Softphone

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Not Supported
Contact Management Not Supported
Fax Management Not Supported

Telephony

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
IVR / Voice Recognition Supported
Inbound Reporting Supported
Outbound Reporting Supported
Predictive Dialer Supported
VoIP Supported
Voice & Data Integration Supported
Contact Management Not Supported
Telemarketing Management Not Supported

3CLogic Additional Categories