Audience
Hiring Managers, Customer Support Managers, IT Managers
About Freshcaller
Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity.
Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center.
Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan.
Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.
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Pricing
Starting Price:
$15.00/month
Pricing Details:
Freshcaller offers five pricing plans that are tailored to meet different calling needs.
Free Version:
Free Version available.
Company Information
Freshworks
Founded: 2011
India
www.freshworks.com/freshcaller-cloud-pbx/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
Android
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
Freshcaller Frequently Asked Questions
Freshcaller Product Features
Business VoIP
Call Recording
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Call Parking
Contact Management
Encryption
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Real-time Chat
Reporting/Analytics
Campaign Management
Database
Predictive Dialer
Queue Management
Call Recording
Archiving
Call Sharing
Event Triggered Recording
File Transfer
On-Demand Recording
Scheduled Recording
Distributed Call Recording
Instant Retrieval
Recording Bookmarking
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition
Call Log
Campaign Management
Conversion Tracking
Keyword Tracking
Telephony
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
VoIP
Auto-Dialer
Telemarketing Management
Voice & Data Integration
Freshcaller Verified User Reviews
Write a Review-
Freshcaller has supercharged our ability to use our business phone system. The cloud PBX capabilities combined with the call center software aspect of the system makes for an effective all-in-one solution that our sales team has done really well with. It also integrates well with the other Freshworks products that we also use at our company. I highly recommend the Freshworks suite of software, and Freshcaller.
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