Audience
Hiring Managers, Customer Support Managers, IT Managers
About Freshcaller
Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity.
Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center.
Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan.
Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.
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Pricing
Starting Price:
$15.00/month
Pricing Details:
Freshcaller offers five pricing plans that are tailored to meet different calling needs.
Free Version:
Free Version available.
Company Information
Freshworks
Founded: 2011
India
www.freshworks.com/freshcaller-cloud-pbx/
Videos and Screen Captures
Other Useful Business Software
Custom VMs From 1 to 96 vCPUs With 99.95% Uptime
Live migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
Product Details
Platforms Supported
Cloud
iPhone
Android
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
Freshcaller Frequently Asked Questions
Freshcaller Product Features
Business VoIP
Call Recording
Supported
IVR / Voice Recognition
Supported
Ring Groups
Supported
SIP Trunking
Supported
Unified Communications
Supported
Call Parking
Not Supported
Contact Management
Not Supported
Encryption
Not Supported
Voice Quality Enhancement
Not Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Campaign Management
Not Supported
Database
Not Supported
Predictive Dialer
Not Supported
Queue Management
Not Supported
Call Recording
Archiving
Supported
Call Sharing
Supported
Event Triggered Recording
Supported
File Transfer
Supported
On-Demand Recording
Supported
Scheduled Recording
Supported
Distributed Call Recording
Not Supported
Instant Retrieval
Not Supported
Recording Bookmarking
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Call Tracking
CRM
Supported
Call Recording
Supported
Call Routing
Supported
Caller Identification
Supported
IVR / Voice Recognition
Supported
Call Log
Not Supported
Campaign Management
Not Supported
Conversion Tracking
Not Supported
Keyword Tracking
Not Supported
Telephony
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
IVR / Voice Recognition
Supported
Inbound Reporting
Supported
Outbound Reporting
Supported
Predictive Dialer
Supported
VoIP
Supported
Auto-Dialer
Not Supported
Telemarketing Management
Not Supported
Voice & Data Integration
Not Supported
Freshcaller Verified User Reviews
Write a Review-
Freshcaller has supercharged our ability to use our business phone system. The cloud PBX capabilities combined with the call center software aspect of the system makes for an effective all-in-one solution that our sales team has done really well with. It also integrates well with the other Freshworks products that we also use at our company. I highly recommend the Freshworks suite of software, and Freshcaller.
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