Freshcaller vs. Talkdesk Comparison


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About Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.	About Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace. report content
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Hiring Managers, Customer Support Managers, IT Managers	Audience Companies searching for a solution to manage and automate their customer experience.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15.00/month Free Version Free Trial	Pricing $85 per month Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 4.5 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Freshworks Founded: 2011 India www.freshworks.com/freshcaller-cloud-pbx/	Company Information Talkdesk Founded: 2011 United States www.talkdesk.com
Alternatives Local Measure Engage Local Measure	Alternatives DialedIn
Kapture CX	Squaretalk
klink.cloud K-LINK	Genesys Cloud CX Genesys
Aircall	Five9
Five9 View All	NiCE CXone Mpower NiCE View All
Categories Business VoIP Call Center Call Center Infrastructure (CCI) Call Monitoring Call Recording Call Tracking Communications Contact Center as a Service (CCaaS) Experience Orchestration Telephony Virtual Phone Number	Categories AI Voice Agents Call Center Call Center Infrastructure (CCI) Call Monitoring Call Recording Contact Center as a Service (CCaaS) Contact Center Knowledge Base Contact Center Quality Assurance Customer Service Experience Orchestration IVR Sales Enablement Telephony Unified Communications Workforce Optimization (WFO)
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Show More Features Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking	Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Sales Enablement Features Collaboration Contact Management Content Management Document Management Goals / Quota Management Lead Management Meeting Management Performance Management Presentation Management Proposal Management Territory Management Training Management
Integrations BI Book Freshdesk Freshservice Fin Freshsales GROW with SAP Highrise ERP Kasisto KAI Kustomer Microsoft Outlook Microsoft Power Platform Olark Pega Customer Engagement Platform Pipedrive Quaeris Salesforce Agentforce 360 Platform Shopify Slack UserVoice Zoho Analytics Show More Integrations View All 16 Integrations	Integrations BI Book Freshdesk Freshservice Fin Freshsales GROW with SAP Highrise ERP Kasisto KAI Kustomer Microsoft Outlook Microsoft Power Platform Olark Pega Customer Engagement Platform Pipedrive Quaeris Salesforce Agentforce 360 Platform Shopify Slack UserVoice Zoho Analytics Show More Integrations View All 43 Integrations
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