Audience

eCommerce and retail brands

About Heyday AI

Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest.

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Pricing

Pricing Details:
Custom pricing based on the use case. Talk to sales - book a demo today!

Integrations

API:
Yes, Heyday AI offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Hootsuite
Founded: 2008
Canada
heyday.ai

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Heyday AI Frequently Asked Questions

Q: What kinds of users and organization types does Heyday AI work with?
Q: What languages does Heyday AI support in their product?
Q: What kind of support options does Heyday AI offer?
Q: What other applications or services does Heyday AI integrate with?
Q: Does Heyday AI have an API?
Q: Does Heyday AI have a mobile app?
Q: What type of training does Heyday AI provide?
Q: What pricing for support is available for Heyday AI?
Q: What pricing for training is available for Heyday AI?

Heyday AI Product Features

Chatbot

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Complaint Management

Case Management Supported
Complaint Classification Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Issue Tracking Supported
Self Service Portal Supported
Survey Management Supported
Corrective Actions (CAPA) Not Supported
Forms Management Not Supported
Quality Assurance Management Not Supported
Routing Not Supported
Social Media Monitoring Not Supported

Conversational AI

Code-free Development Supported
Contextual Guidance Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Virtual Assistant Supported
For Developers Not Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported

Conversational Marketing

Appointment Scheduling Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Supported
Human Handover Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Supported
Video Chat Supported
Group Messaging Not Supported

Customer Communications Management

Chat / Messaging Supported
Interactive Content Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Template Management Supported
Video Content Supported
Batch Communications Not Supported
Content Management Not Supported
Email Distribution Not Supported
Print Management Not Supported

Customer Engagement

Analytics Supported
Communication Management Supported
Feedback Collection Supported
Live Chat Supported
Video Content Supported
Churn Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Gamification Not Supported

Customer Experience

Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported
Action Management Not Supported
Knowledge Management Not Supported

Customer Satisfaction

Analytics Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported
360 Degree Feedback Not Supported
Call Reporting Not Supported

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Email Management Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported
Call Center Management Not Supported
Knowledge Base Not Supported

Customer Success

Account Alerts Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Onboarding Supported
Usage Tracking / Analytics Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Revenue Management Not Supported
Win / Loss Analysis Not Supported

Lead Capture

Dashboard Supported
Data Extraction Supported
Lead Distribution Supported
Lead Notifications Supported
Lead Nurturing Supported
Lead Qualification Supported
Online Forms Supported
Business Card / Badge Scanning Not Supported
Lead Scoring Not Supported

Lead Generation

Lead Capture Supported
Lead Database Integration Supported
Lead Nurturing Supported
Lead Segmentation Supported
Visitor Identification Supported
Contact Discovery Not Supported
Contact Import/Export Not Supported
Lead Scoring Not Supported
Pipeline Management Not Supported
Prospecting Tools Not Supported

Lead Nurturing

A/B Testing Supported
Campaign Management Supported
Lead Capture Supported
Lead Notifications Supported
Lead Segmentation Supported
Performance Metrics Supported
Personalization Supported
Drip Campaigns Not Supported
Lead Scoring Not Supported
Pipeline Management Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Remote Support

File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Screen Sharing Supported
Session Transfer Supported
Surveys & Feedback Supported
Diagnostic Tools Not Supported
Remote Control Not Supported
Session Recording Not Supported

Heyday AI Verified User Reviews

Write a Review
  • A Heyday AI User
    Broker
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great app"

    Posted 2021-03-10

    Pros: Fast and excellent app, chat solutions for all websites and developers.

    Cons: I like all app functionality.

    Overall: It has multiple functionality and swiftness in response. You only pay 13 usd to get premium for 1 month and a free trials

    Read More...
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