Lime Connect

Pros: - customer support
- simple and smart
- it does what it should
- Very reliable to use
- good customisation options for the interface

Cons: - so far everything works as it should and i can't name any negative points

Overall: A great solution to take our first steps with the integration of WhatsApp in our webshop. So far I can only recommend Userlike

Pros: Seamless web site integration, ease of use. Nice front end. Dashboard has a good design. Good admin features.

Cons: I cannot think of anything negative, really. The first product we use of that kind.

Overall: Very neat solution, nothing negative I ca think of . I would recommend this product to everyone who needs a user-friendly solution

Pros: Easy! Still in development and added the code to 2 of my pages.
Icon is always there and very easy to customize look and feel.

Cons: Requires fast Internet, but that should be expected.

Overall: WIP, very satisfying to have the addition to my Web pages. There are not many methods to bring a chat feature into a site, this one is very useful.

Pros: Easy to implement, easy to set up, a lot of customizing functions, good usability on the products website.

Cons: Nothing really, at the beginning it might take some minutes to understand the setup but thats normal I guess.

Overall: Overall very happy with the product, looks good, feels good, easy to use, very happy with the implementation.

Pros: Easy to handle.
Tasks can be deligated to the right person.
Tutorials are easy to understand and implement.

Cons: Pop up chat does not show up always.
Logs out to often automatically.

Overall: Meets our requirements and helps us to stay in touch with our customers on a very fast way. Nice product.

Pros: Easy handling and setup.
Tasks can be distributed directly to the appropriate position.
Tutorials are very understandable and easy to implement.

Cons: Pop-up chat not always immediately visible in the frontend.
Partially the desktop notification does not work optimally.

Overall: Fully meets our requirements and is user friendly.
We would like to test Userlike a little better, since we are still in the process of building the store, we could not yet test all the features.

Pros: - Price
- Native LiveChat integration no 3rd parties required
- Implementation to your website. Just copy the HTML code.

Cons: - There is no iOS app. This isn't a deal breaker, but it would be nice if this could be managed with a web browser.

Overall: Happy with Userlike pricing and features. I will continue to use the service in the future. They offer the same quality product as livechat.com for a cheaper price.

Pros: -very easy to use for the website owner

- very easy to use for the customer

- absolutely intuitive

- we are still trying and testing....

- perfect for us

Cons: We didn't find any cons up to now we are still testing the product.

Overall: We only want to use the product as chat for our customers on our website to find out what infos the customer needs when he is surfing on our website.

Pros: Easy to of use. Pop up window can be blended out if no one from our team is available to chat. CD branding possible.

Cons: Only one language for the free version and little design changes, but for the pricing ok.

Overall: Good. Would love to test it out more, since we are not live with our customer platform just yet to see if our customers need the chat and how often they would use it.

Pros: The system is personable and I think will be perfect for my web site that in progress yet.

Cons: I can't try the service yet because my web site is in progress, but I think that will be good.

Overall: See above.

Pros: Seems to have good security. Some other User from our forum said that Userlike meet German regulations.

Cons: Can not see active users.
Cannot contact users proactively.

Overall: Check some other solutions. Most of them show other users and show which product HTML side they look for.

Pros: The live chat preview from the client and the connections to other social media channels are really useful.

Cons: Adjustments in design could be a little more flexible, but on the whole okay.

Overall: Good product with great functions, we gladly recommend it to our customers and also use it ourselves.

Pros: - Provides a central messaging solution for all major instant messaging services
- Support was very helpful during problems while connecting the Whatsapp Business Account

Cons: - could be a bit expensive, especially for small businesses

Overall: As more and more customers want to use instant messaging when contacting businesses, Userlike provides an excellent service that helps to manage all the different messaging channels.

Pros: Quick Informations for the customer, new Channel for Communication. Easy to use and install. Support also very fast and useful.

Cons: You have to answer quick. (HR Topic).
If the Shop was already online, the customer have to delete their history and cache in order to accept the cookies again.

Overall: The product is not cheap, but it also offers many functions which are developed good. The support is also fast and useful.

Pros: Easy to integrate with WhatsApp business, nice for chat features in a collaborative way. Also the automations are easy to handle.

Cons: There are a lot of configuration options, so you need to take some time to dive into the tool.

Overall: Nice tool to collaborate while using WhatsApp for business with different agents. It works like a charm for that use case.

Pros: This platform is amazing! I like it so much user like helps me with customer support & automation which is great!

Cons: Nothing! Everything was great I enjoyed the platform.

Overall: Overall the platform is just amazing very much which was very great & impressive website design which is cool.

Pros: Everything worked fine! It looks great as well. Great interaction with our target audience. Increases customer engagement and so on.

Cons: I didn't experience any major problem with this app.

Overall: I am very happy customer. I can highly recommend this app to any company that wants to develop a unique customer relationship.

Pros: Easy to integrate in our Magento Webshop.
Good looking.
Useful Features.
Automatic translation.
Easy to use for Operators.

Cons: Automatic translation could be better, Design Customizing limited.

Overall: I would recommend Userlike as a Chat-Software for any Website, its easy to setup, easy to use and nice looking.

Pros: We liked that Userlike offers all features you could ask for in a live chat solution. It was easy to integrate into our chatbot solution.

Cons: We want to integrate Userlike into our existing chatbot solution, use it on our website and offer it as a good live chat solution to our customers. As far as we can see now, the integration alone (without any api functions) is not possible in the free version, and 80€+/month is quite expensive if you only want a demo-case. This makes it less attractive to us.

Overall: Nice features, but a bit pricey for our use case. We would be sure to use it if the free version included the integration of our existing chatbot or if the Team version was a bit cheaper.

Pros: It is easy to handle, nice to get messages even if you are offline, also good for use with smartphone.

Cons: Only 1 user with free trial version, second language.

Overall: I'm very happy with this tool and want to use it in the future. Also our customers like it very much.