Mindcat DeskMindcat Technology Consultants FZE
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Related Products
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About
Excellent Survey is a web-based survey and form builder for professionals, teams, researchers, educators and individuals. Users can start with a blank survey, an editable template or an AI-generated draft, then build questionnaires using 34 question types and conditional logic. The editor supports custom branding with colours, fonts, logos and themes. Surveys can be shared by link, QR code, email, social networks or website embed, and respondents can answer on phones, tablets or computers. The workspace provides question charts, completion and timing metrics, NPS results and audience breakdowns, plus AI-generated summaries, findings and suggested actions. Users can export responses as Excel, CSV, PDF or SPSS-ready files. The interface is available in English and Arabic, including right-to-left layouts. The free account includes unlimited surveys and responses; survey-generation requests and new AI reports are each limited to 10 per hour per user.
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About
Mindcat Desk is a cloud-based help desk and service desk application for Gulf support teams. Requests received by email, phone or a customer portal become tracked tickets with reference numbers, assigned owners, priorities, status updates and service-level deadlines. Teams can configure response and resolution targets around their workdays, hours and local calendars, and use queues, escalations, saved replies and reports to manage service commitments. Customers can follow requests through a portal and search a help centre in Arabic and English. The agent interface supports English and partial Arabic, with right-to-left layout. Hosting options include vendor-managed environments in the UAE or Saudi Arabia and deployment in a customer's cloud or data centre. The product is aimed at IT service desks, MSPs and other organizations handling support requests under response-time commitments.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Professionals, teams, researchers, educators and individuals who need to create and publish surveys or forms and analyze responses.
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Audience
Service and support teams in the Gulf
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
Free
The free account includes unlimited surveys and responses, 34 question types, templates, branding, logic, AI drafting and reports, and PDF, Excel, CSV and SPSS-ready exports. AI survey generation and new AI reports are each limited to 10 requests per hour per user.
Free Version
Supported
Free Trial
Not Supported
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Pricing
AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationExcellent Survey
excellentsurvey.com
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Company InformationMindcat Technology Consultants FZE
Founded: 2022
United Arab Emirates
mindcat.ai
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Alternatives |
AlternativesNo Alternatives
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Categories |
Categories |
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Integrations
Google Workspace
Not Supported
Microsoft 365
Not Supported
Salesforce
Not Supported
Slack
Not Supported
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Integrations
Google Workspace
Supported
Microsoft 365
Supported
Salesforce
Supported
Slack
Supported
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