Mindcat Desk

Mindcat Desk

Mindcat Technology Consultants FZE
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About

Excellent Survey is a web-based survey and form builder for professionals, teams, researchers, educators and individuals. Users can start with a blank survey, an editable template or an AI-generated draft, then build questionnaires using 34 question types and conditional logic. The editor supports custom branding with colours, fonts, logos and themes. Surveys can be shared by link, QR code, email, social networks or website embed, and respondents can answer on phones, tablets or computers. The workspace provides question charts, completion and timing metrics, NPS results and audience breakdowns, plus AI-generated summaries, findings and suggested actions. Users can export responses as Excel, CSV, PDF or SPSS-ready files. The interface is available in English and Arabic, including right-to-left layouts. The free account includes unlimited surveys and responses; survey-generation requests and new AI reports are each limited to 10 per hour per user.

About

Mindcat Desk is a cloud-based help desk and service desk application for Gulf support teams. Requests received by email, phone or a customer portal become tracked tickets with reference numbers, assigned owners, priorities, status updates and service-level deadlines. Teams can configure response and resolution targets around their workdays, hours and local calendars, and use queues, escalations, saved replies and reports to manage service commitments. Customers can follow requests through a portal and search a help centre in Arabic and English. The agent interface supports English and partial Arabic, with right-to-left layout. Hosting options include vendor-managed environments in the UAE or Saudi Arabia and deployment in a customer's cloud or data centre. The product is aimed at IT service desks, MSPs and other organizations handling support requests under response-time commitments.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Professionals, teams, researchers, educators and individuals who need to create and publish surveys or forms and analyze responses.

Audience

Service and support teams in the Gulf

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

Free
The free account includes unlimited surveys and responses, 34 question types, templates, branding, logic, AI drafting and reports, and PDF, Excel, CSV and SPSS-ready exports. AI survey generation and new AI reports are each limited to 10 requests per hour per user.
Free Version Supported
Free Trial Not Supported

Pricing

AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Excellent Survey
excellentsurvey.com

Company Information

Mindcat Technology Consultants FZE
Founded: 2022
United Arab Emirates
mindcat.ai

Alternatives

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SmartInterview

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Alternatives

No Alternatives
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SimpleSurvey

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CreateSurvey

CreateSurvey

Imposant

Categories

Survey Supported

Categories

Help Desk Supported

Integrations

Google Workspace Not Supported
Microsoft 365 Not Supported
Salesforce Not Supported
Slack Not Supported

Integrations

Google Workspace Supported
Microsoft 365 Supported
Salesforce Supported
Slack Supported
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