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Audience

SMBs and Enterprises

About SurveySparrow

Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences.

Pricing

Starting Price:
$19.00/month/5,000 responses
Pricing Details:
We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, SurveySparrow offers API access

Ratings/Reviews - 7 User Reviews

Overall 4.7 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.7 / 5
support 4.8 / 5

Company Information

SurveySparrow
Founded: 2017
United States

Videos and Screen Captures

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
24/7 Live Support
Online

SurveySparrow Frequently Asked Questions

Q: What kinds of users and organization types does SurveySparrow work with?
Q: What languages does SurveySparrow support in their product?
Q: What kind of support options does SurveySparrow offer?
Q: What other applications or services does SurveySparrow integrate with?
Q: Does SurveySparrow have an API?
Q: What type of training does SurveySparrow provide?
Q: Does SurveySparrow offer a free trial?
Q: How much does SurveySparrow cost?
Q: What pricing for support is available for SurveySparrow?

SurveySparrow Product Features

360 Degree Feedback

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Supported

Chatbot

Inline Media / Videos Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported
Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported

Customer Engagement

Analytics Supported
Feedback Collection Supported
Live Chat Supported
Video Content Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Gamification Not Supported

Customer Experience

Action Management Supported
Analytics Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported
Customer Segmentation Not Supported

Customer Feedback

Alerts / Notifications Supported
Behavior Analytics Supported
Live Chat Supported
Negative Feedback Management Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Supported
Surveys Supported
Video Feedback Supported
Visual Feedback Tools Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
User Testing Tools Not Supported

Customer Satisfaction

360 Degree Feedback Supported
Analytics Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported
Call Reporting Not Supported

Employee Engagement

Benchmarking Supported
Cultural Alignment Supported
Employee Recognition Supported
Feedback Management Supported
Performance Management Supported
Pulse Surveys Supported
Employee Awards Not Supported
Employee Guides Not Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported

Experience Management

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Market Research

Benchmarking Supported
Data Management Supported
Email / Online Supported
Panel Management Supported
Paper-Based Supported
Phone-Based Supported
Sample Management Supported
Statistical Analysis Supported
Survey Management Supported
Compensation Management Not Supported
Face-to-Face Not Supported

NPS

Online Form Builders

Assign Roles / Permissions Supported
Collaboration Tools Supported
Conversational Forms Supported
Data Tables Supported
Drag & Drop / No Code Supported
Export to PDF Supported
HIPAA Compliant Supported
Import Existing Forms Supported
Mobile Forms Supported
Offline Forms Supported
Pre-made Templates Supported
Quizzes / Questionnaires Supported
Reporting / Data Visualization Supported
Signup Forms Supported
Surveys Supported
Artificial Intelligence Not Supported

SMS Survey

Alerts / Notifications Supported
Analytics / Reporting Supported
Audience Targeting Supported
Contact Management Supported
Customizable Templates Supported
MMS Supported
Mass Texting Supported
Message Personalization Supported
Scheduled Messaging Supported
Survey Builder Supported
Template Management Supported
Campaign Management Not Supported
Keyword Tracking Not Supported

Survey

Custom Survey URLs Supported
Data Analysis Tools Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Skip Logic Supported
Supports Audio / Images / Video Supported
Email Marketing Not Supported
Site Intercept Survey Not Supported

SurveySparrow Additional Categories

SurveySparrow Verified User Reviews

Write a Review
  • A SurveySparrow User
    Operations and Marketing Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Develop Surveys without coding"

    Edited 2020-11-06

    Pros: Survey Sparrow is a pretty intuitive No-code survey form builder with a strategic insight collector. It supports multiple usages of survey building, especially we are using for marketing research and customer feedback. It was easy and took very little time to develop.

    Cons: Got good results from SurveySparrow. It's a nice platform. No cons.

    Overall: SurveySparrow is a great platform for developing surveys without any coding. It is categorized into many different ways to develop surveys. It's very robust and simple in use.

    Read More...
  • A SurveySparrow User
    Public Relations Coordinator
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple Survey Builder"

    Edited 2020-10-15

    Pros: You can create or build surveys with zero codings. It doesn't have any complexity. No learning curve required. It creates intuitive surveys to collect thoughts from users. Free trial also available. It requires a simple drag and drop build and customize surveys.

    Cons: No cons. Collected data visualization is not the best as others.

    Overall: We are very much relying on SurveySparrow to create surveys. It helps to eliminate the manual coding efforts of the survey into easy drag and drop building. It gives us the power to collect our user's thoughts and experiences with our service.

    Read More...
  • A SurveySparrow User
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Productive Survey building tool"

    Posted 2020-08-26

    Pros: It offers a great feature to build as a required survey site. Its templates are very appealing. Drag and drop to build. It also offers centralized data collection to analyze the feedbacks better.

    Cons: It worked great for me. Nothing to share about cons.

    Overall: SurveySparrow is a very handy survey builder tool. It offers an intuitive platform to collect data or feedback from clients. It's a very simple and practical platform to build mobile supported surveys. Easy drag and drop to create surveys.

    Read More...
  • A SurveySparrow User
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful survey forms"

    Posted 2020-08-23

    Pros: SurveySparrow is an all in one solution. This software not just do the surveys but also manage it. Provides various survey forms like feedback forms and classic forms. Customisable features. Very easy to use. 14 days free trial is available. Analysis text and sentiments.

    Cons: This software simplifies our work. Easy to understand and use. No dislikes.

    Overall: Provides QR code for sharing and collecting feedbacks. Optimise our customer journey. Increases productivity and engage our employees for developing high performance culture. Very much secure and reliable software.

    Read More...
  • Ramesh S.
    Senior Technical Support
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Acknowledgment Survey"

    Posted 2020-07-20

    Pros: #1- Drag and drop survey builder.
    #2- Best to acknowledge the customer experience and their understandings.
    #3- Mobile version support and multi-channel data resources.

    Cons: #1-Its easy to create a business survey. Overall positive experience.

    Overall: It's a very intuitive tool that enables our business to send a survey to acknowledge customer experience and thoughts about our business. The user-end experience is great and easy to fill out surveys.

    Read More...
  • A SurveySparrow User
    Software Developer
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good survey platform"

    Posted 2020-06-27

    Pros: Easy to use
    Great dashboard for easy management
    Highly customizable surveys
    Ready to use survey templates & question lists
    Online or Offline surveys
    Lots of integrations

    Cons: Quality of templates & default questions should be increased.
    Needs better analytics features.

    Overall: SurveySparrow is a simple to use platform which lets you build professional looking surveys in no time. It may lack in some advanced features but the simplicity of platform makes up for it.

    Read More...
  • Chet N.
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Cool way for forms. "

    Posted 2020-04-21

    Pros: It's easy to set up and work with data forms. It has a very clean design and works extremely well and clear.

    Cons: It's a little tricky on the dashboard but after playing around you figure it out.

    Overall: Overall it's a powerful tool. I like how it integrates so well and provides a clean interface to use.

    Read More...
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