Audience

For companies looking for a survey software that can rate customer satisfaction or employee feedback through multiple distribution channels and reliable analytics!

About SurveyOL

SurveyOL is professional, effective, and easy. It offers cutting-edge communication and feedback technology, once accessible only for "big" companies, now for small businesses as well. Select from a wide collection of question types including Multiple Choice, Image Choice, Dropdown, Textbox, Comment Box, NPS, Star Rating, Slider, Date/Time, Grid, Rankings, Uploads, and much more. More than 100 free survey templates are available to serve as the foundation for your custom surveys.

SurveyOL provides flexible color themes and easy customization of color styles and fonts. You can increase your response rate by sharing your surveys via web, QR code, social media, SMS text messages, email invitations, and website embedding. Its real-time responses and robust analytical tools will help you meet your timeline and budget expectations. You can easily export survey results to Excel, Word, PPT or PDF.

With SurveyOL, you can make better decisions.

Pricing

Starting Price:
$19 per month
Pricing Details:
Basic plan includes incomparable features such as Unlimited surveys, Unlimited questions, unlimited responses, 2,000 email invitations per month, Customize colors & styles, Branching & skip logic, Web URL & QR code, Share on social networks, Website embedding, Real-time responses, Export responses (XLS/CSV/PDF), and Export reports (PPT/PDF/WORD). The advanced Pro and Enterprise plans contain more amazing high-quality features with excellent and quick customer service.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, SurveyOL offers API access

Ratings/Reviews - 4 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.2 / 5
support 4.8 / 5

Company Information

SurveyOL.com
Founded: 2019
United States
www.surveyol.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
In Person
Videos
Support
Phone Support
Online

SurveyOL Frequently Asked Questions

Q: What kinds of users and organization types does SurveyOL work with?
Q: What languages does SurveyOL support in their product?
Q: What kind of support options does SurveyOL offer?
Q: What other applications or services does SurveyOL integrate with?
Q: Does SurveyOL have an API?
Q: What type of training does SurveyOL provide?
Q: Does SurveyOL offer a free trial?
Q: How much does SurveyOL cost?
Q: What pricing for support is available for SurveyOL?
Q: What pricing for training is available for SurveyOL?

SurveyOL Product Features

Customer Experience

Analytics Supported
Dashboard Supported
Feedback Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Action Management Not Supported
Customer Segmentation Not Supported
Knowledge Management Not Supported
Trend Analysis Not Supported

Customer Feedback

Alerts / Notifications Supported
Behavior Analytics Supported
Negative Feedback Management Supported
Net Promoter Score (NPS) Supported
Surveys Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Screenshot / Screen Capture Not Supported
User Testing Tools Not Supported
Video Feedback Not Supported
Visual Feedback Tools Not Supported

Customer Satisfaction

360 Degree Feedback Supported
Analytics Supported
Feedback Collection Supported
Survey Management Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported

Customer Success

Account Alerts Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Usage Tracking / Analytics Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Win / Loss Analysis Not Supported

Employee Engagement

Employee Recognition Supported
Feedback Management Supported
Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Not Supported
Pulse Surveys Not Supported

Experience Management

Analytics Supported
Dashboard Supported
Feedback Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Action Management Not Supported
Customer Segmentation Not Supported
Knowledge Management Not Supported
Trend Analysis Not Supported

Market Research

Data Management Supported
Email / Online Supported
Paper-Based Supported
Statistical Analysis Supported
Survey Management Supported
Benchmarking Not Supported
Compensation Management Not Supported
Face-to-Face Not Supported
Panel Management Not Supported
Phone-Based Not Supported
Sample Management Not Supported

NPS

Polling

Data Analysis Tools Supported
Email Distribution Supported
Feedback Collection Supported
Live Results Tracking Supported
Multiple Question Types Supported
Online Polling Supported
Phone Polling Supported
Presentation Tools Supported
Q & A Supported
SMS Polling Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

SMS Marketing

Contact Management Supported
Mass Texting Supported
Message Personalization Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
2-Way Messaging Not Supported
Artificial Intelligence Not Supported
MMS Not Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Shortcodes Not Supported
Text-to-Win Not Supported

SMS Survey

Alerts / Notifications Supported
Analytics / Reporting Supported
Contact Management Supported
Customizable Templates Supported
Mass Texting Supported
Message Personalization Supported
Scheduled Messaging Supported
Survey Builder Supported
Template Management Supported
Audience Targeting Not Supported
Campaign Management Not Supported
Keyword Tracking Not Supported
MMS Not Supported

Survey

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Supported
Question Branching Supported
Skip Logic Supported
Supports Audio / Images / Video Supported
Question Library Not Supported
Site Intercept Survey Not Supported

SurveyOL Verified User Reviews

Write a Review
  • A SurveyOL User
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Cool product"

    Posted 2021-10-14

    Pros: I can use it to create surveys, forms, and even invitations. The website is clean, professional, and easy to use.

    Cons: I am not sure. I would like to have more time to explore their features.

    Overall: I would recommend to give this software a try. The free trial has many cool features such as sending your forms via text messages. They also offer a free version with limited features.

    Read More...
  • Gerard T.
    Volunteer Director of Board Communications
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "SurveyOL Wins in my mind!"

    Posted 2021-09-08

    Pros: Customer service is prompt, efficient and also willing to take a novice through the learning curve. I find the customer service excellent, even showing me ways to work in Excel to get the results I need. Based on customer service alone I would highly recommend SurveyOL to anyone looking for a survey platform.
    It is extremely easy to use to establish and survey, post or email it - very intuitive.
    Very willing to listen to customer feedback on enhancements and work them into update releases. I have found that the development team is regularly looking at ways to improve their customers' experience.

    Cons: Initially I found it difficult to run a print copy of the survey but this has since been resolved.
    There is not yet a method to sort the logic listing in either page or question order. Currently it appears in the entry order which if you have to go back and look at a logic statement can be time consuming.
    Would like a way to preview a page that you are working on as opposed to having to run through the survey until you get to that question. It is the same if you want to check how logic is working in a question you have have to preview the entire survey up to the point you arrive at the question.

    Overall: I love this software. The ease of use and the excellent customer are above par. Currently I am using the software daily to establish and test surveys being used to poll membership in a National Dog Club; the results being used to help formulate policy and procedures. I had used free trials of other survey platforms but found SurveyOL met my needs better than the others.
    The design aspect of the survey from SurveyOL are ever expanding which allows me to vary the backgrounds, colors and fonts of surveys, going to the same membership list, which maintains respondent interest.
    I would highly recommend this survey platform to anyone.

    Read More...
  • A SurveyOL User
    Marketing V.P.
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "My Survey Looks Great "

    Edited 2021-10-25

    Pros: I was asked by management to quickly create and send a satisfaction survey to our customer base. SurveyOL made the task incredibly easy and the survey was sent--with management's blessing--within 24 hours. The subsequent response have been beneficial to my company and I'm now the "go to" person for marketing surveys!

    Cons: None that I could find. I had no issues with the website.

    Overall: Every aspect of the survey process was incredibly easy and accommodating to my skillset The final reports generated by SurveyOL, in particular, helped me put together a professional presentation that was appreciated by everyone in upper management. I will turn to this website on all future research projects.

    Read More...
  • A SurveyOL User
    CTO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable & professional survey software"

    Posted 2021-07-28

    Pros: I like the custom email invitation feature. This allows me to insert my client's first name, last name and custom fields into my invitation email template. This makes it easy to distribute my surveys.

    Cons: This website offers a 7-day free trial, but it doesn't seem to offer "free forever" plans.

    Overall: This website is relatively new in the market but offers most key features and its customer service is responsive and helpful. Overall, it meets my requirements.

    Read More...
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