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Audience

Individuals, small & large organizations. | Customer Experience, Market Research, HR, Digital.

About SurveyLab

SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more.

System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

Pricing

Starting Price:
$49.00/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 13 User Reviews

Overall 4.8 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.6 / 5

Company Information

SurveyLab
Founded: 2009
Poland
www.surveylab.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

SurveyLab Frequently Asked Questions

Q: What kinds of users and organization types does SurveyLab work with?
Q: What languages does SurveyLab support in their product?
Q: What kind of support options does SurveyLab offer?
Q: What other applications or services does SurveyLab integrate with?
Q: Does SurveyLab have a mobile app?
Q: What type of training does SurveyLab provide?
Q: Does SurveyLab offer a free trial?
Q: How much does SurveyLab cost?

SurveyLab Product Features

360 Degree Feedback

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Not Supported

Customer Experience

Action Management Supported
Analytics Supported
Dashboard Supported
Feedback Management Supported
Multi-Channel Collection Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported
Customer Segmentation Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported

Customer Satisfaction

360 Degree Feedback Supported
Analytics Supported
Feedback Collection Supported
Survey Management Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported

Forms Automation

Collaboration Supported
Drag & Drop Supported
Text Editing Supported
Approval Process Control Not Supported
Archiving & Retention Not Supported
Document Indexing Not Supported
Full Text Search Not Supported
Remote Document Access Not Supported
Rules-Based Workflow Not Supported
Version Control Not Supported

Market Research

Data Management Supported
Email / Online Supported
Face-to-Face Supported
Panel Management Supported
Paper-Based Supported
Sample Management Supported
Statistical Analysis Supported
Survey Management Supported
Benchmarking Not Supported
Compensation Management Not Supported
Phone-Based Not Supported

NPS

Polling

Data Analysis Tools Supported
Email Distribution Supported
Feedback Collection Supported
Live Results Tracking Supported
Multiple Question Types Supported
Online Polling Supported
Presentation Tools Supported
Q & A Supported
SMS Polling Supported
Skip Logic Supported
Supports Audio / Images / Video Supported
Phone Polling Not Supported

Pre-employment Testing

Customizable Tests Supported
Online Testing Supported
Personality Testing Supported
Real Time Reporting Supported
Skill Testing Supported
Aptitude Testing Not Supported
Candidate Comparison Not Supported
Candidate Management Not Supported
Pre-made Test Library Not Supported
Test Authoring Not Supported
Workflow Management Not Supported

Survey

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

SurveyLab Additional Categories

  • Ibrahim S.
    Associate Software Developer
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "SurveyLab provides result-oriented surveys."

    Posted 2021-10-04

    Pros: 1. SurveyLab can be easily integrated with third-party application for more features.
    2. The surveys created on Survey Lab are intuitive and fun to attempt by the user.
    3. The creation of surveys does not take a lot of time.
    4. The user interface is user-friendly.

    Cons: 1. Honestly, I haven't found any con of this software in my usage, it does what it claims.

    Overall: SurveyLab is one of the best tool to create surveys that are fun to attempt and easy to make. It allows the user to customize the surveys according to the theme and topic of the survey.

    Read More...
  • Mikael R.
    Scholar
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Get survey done in one click"

    Posted 2021-06-23

    Pros: It can be share over any social media.
    It has the most responsive interface.
    It let you make forms from templates and sample designs.
    I have been making forms for getting feedback.
    You will get accurate data from it.

    Cons: No cons as per say but it could have more user friendly dashboard.

    Overall: You can make a perfect looking, high quality and interactive form from it.
    It has very useful tools.
    You can interpret and view data collected in real-time.
    Trust worthy in terms of data accuracy.

    Read More...
  • Shagun M.
    Psychologist
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Make quality forms easily"

    Posted 2021-06-01

    Pros: The sample forms gets updated regularly.
    Data accuracy is very high.
    Everything can be monitored while form is active.
    It has very precise colour scheme.

    Cons: It is new in the market.
    It doesn't have trial version.

    Overall: I have used it to make wonderful form for my patients.
    You can add sub question and options as well.
    The data processing is optimised.
    You can make multiple forms at ease.

    Read More...
  • Hifza A.
    News Writer
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Feedback Guru"

    Posted 2021-05-25

    Pros: I have used a lot of platforms to make feedbacks but my finest experience was with this platform.
    You get all the necessary tools at one place.
    It has templates to help you.
    You can send it to anyone.

    Cons: I am using it since last year and I have not felt any major issues with it.

    Overall: Monitoring data in real time helps you know if you need to make changes in the form or not.
    It has beautiful interface.
    All the supporting tools are effective.

    Read More...
  • Jake H.
    Inspector
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Know what people wants to say"

    Posted 2021-05-24

    Pros: I have been using it to take feedbacks, it helps me know what are the things my coworker wants and what are changes I need to make in the working environment.
    It is easy and very handy.
    Tools are really helpful.

    Cons: Not that famous and needs a few modifications in the user-interface.
    Price is nice but should involve more things.

    Overall: You can use it to make the best and easy feedback forms.
    Tools are well organised and fulfil all your needs.
    You can make nearly all kind of feedback forms.

    Read More...
  • Alishbah N.
    Receptionist
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Collect feedback like a pro"

    Posted 2021-05-21

    Pros: You get everyone's feedback at one place which can be categorised and stored accordingly.
    You can share it via email or link which makes it easy to spread.
    No knowledge of technology needed to use it.
    The data collected by it, can be trusted with no doubts.

    Cons: It has a good price.
    Nothing to complaint but interface could be more fun.

    Overall: I have been using it to improve drawbacks of my administration.
    It gives you most reliable data in such a format like data it telling its own story.
    You need not to roam, you get everything on dashboard.

    Read More...
  • Hira N.
    Lab assistant
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Seamless and Optimized "

    Posted 2021-05-15

    Pros: It is straightforward to use.
    It can be integrated with other software.
    It is simpler yet effective than other form makers.
    Demo forms and samples are provided for all kind of forms.

    Cons: Data interpretation should be more pictorial.
    The price must be revised to a more reasonable amount.

    Overall: It is way better than any other survey form maker due to its generic and user-friendly interface.
    You can analyse and make changes in form in real-time.
    It is the most affordable in the market.

    Read More...
  • Divya C.
    Chief Director
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best way for Data Collection "

    Posted 2021-05-15

    Pros: It can be used to make a well-structured feedback form with just one click.
    There are predesigned forms for all sort of categories.
    It gives accurate and detailed results of all surveys.
    I have been using it for making effective forms in no time.

    Cons: Price could be more reasonable.
    The trial version should have more features.

    Overall: The best thing about it is that you can use it as a plugin in many days to day applications.
    It has amazing addons to make feedback forms detailed without making it bothering.

    Read More...
  • A SurveyLab User
    Director of Program Management
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Survey tool, to collect user feedbacks"

    Edited 2020-10-23

    Pros: It doesn't require any HTML coding to build surveys.
    Integrates with Zendesk to collect feedbacks direct from the support page.
    Minimal and intuitive Surveys, which makes surveys interesting.

    Cons: The custom header and brand logo have many limitations.

    Overall: SurveyLab is productive software to collect user feedbacks using its survey builder.
    With SurveyLabs you can build flexible surveys without HTML and also integrate with Zendesk support to directly collect feedbacks from the support page.

    Read More...
  • A SurveyLab User
    Data analyst
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent Survey platform"

    Edited 2020-08-27

    Pros: Here are the things I liked about SurveyLab:
    * Zendesk and Salesforce integration.
    * Powerful Survey builder tool.
    * Professional pre-built templates.
    * Best to create a customer experience and research surveys.

    Cons: No cons, it's n outstanding survey platform.

    Overall: It is the best survey builder platform. Overall I use SurveyLab I create an online survey without any coding. The survey UI and templates have very professional designs. It's integration with Zendesk is the best.

    Read More...
  • Ramesh S.
    Senior Technical Support
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy and Effortless Survey"

    Edited 2020-07-09

    Pros: #1- It helps to gather information about user experience using it's Survey.
    #2- Very easy and well structured platform
    #3- Its have built-in CRM and helpdesk functionality to use.

    Cons: #1- We had a very positive experience with this platform.

    Overall: SurveyLab is a survey tool to get feedback and user experience form, users. We are very impressed with its functionally and easy to build the structure. It's a great platform.

    Read More...
  • Jimmy S.
    PM
    Used the software for: 2+ Years
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great tool for 360 Feedback "

    Posted 2019-10-31

    Pros: Great software for 360 Feedback surveys. System provides easy way to manage contacts and allows people that provide assessment to see all contact that are waiting for the review. This is amazing, as 360 surveys usually take over a month and require multiples surveys to be completed by each participant.

    Cons: Don't find any. Support team is very responsive which is additional plus.

    Overall: Great software for 360 Feedback and Satisfactions Surveys. I strongly recommend it. Not only for HR teams.

    Read More...
  • Anna B.
    PM
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great survey software"

    Posted 2019-08-08

    Pros: MySurveyLab is easy to use. I was able to create a survey in minutest without a need to read manual. This is a great thing. The surveys look great on any device.

    Cons: I can't find any.

    Overall: The software just does the job. I highly recommend it.

    Read More...
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