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About

SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

About

SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Individuals, small & large organizations. | Customer Experience, Market Research, HR, Digital.

Audience

Companies of all sizes that need a beautiful and effective survey, form, poll, NPS tool

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$49.00/month
Free Version Supported
Free Trial Supported

Pricing

$19.00 per user per month
We offer a forever free plan known as Starter. In other words; You don't need to pay to use our services :) You can register for free, today!

However, If you ever should need to use our paid plans, for your convenience, we offer both monthly and yearly paid plans.

Monthly Plans:
Pro, $19/month
Business, $39/month
Legendary, $89/month

With the monthly plans you can upgrade and downgrade the same month, this way only paying for one month. No need to commit to more than one month if you should decide one month is enough.

Yearly Plans (plus, save more than 25% with yearly):
Pro, $15/month billed annually at $170
Business, $25/month billed annually at $300
Legendary, $65/month billed annually at $780
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.6 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 4.7 / 5
features 4.5 / 5
design 4.5 / 5
support 4.3 / 5

Pros & Cons from Real Users

Pros

  • 1. SurveyLab can be easily integrated with third-party application for more features. 2. The surveys created on Survey Lab are intuitive and fun to attempt by the user. 3. The creation of surveys does not take a lot of time. 4. The user interface is user-friendly.
  • It can be share over any social media. It has the most responsive interface. It let you make forms from templates and sample designs. I have been making forms for getting feedback. You will get accurate data from it.
  • The sample forms gets updated regularly. Data accuracy is very high. Everything can be monitored while form is active. It has very precise colour scheme.
  • I have used a lot of platforms to make feedbacks but my finest experience was with this platform. You get all the necessary tools at one place. It has templates to help you. You can send it to anyone.
  • I have been using it to take feedbacks, it helps me know what are the things my coworker wants and what are changes I need to make in the working environment. It is easy and very handy. Tools are really helpful.

Cons

  • 1. Honestly, I haven't found any con of this software in my usage, it does what it claims.
  • No cons as per say but it could have more user friendly dashboard.
  • It is new in the market. It doesn't have trial version.
  • I am using it since last year and I have not felt any major issues with it.
  • Not that famous and needs a few modifications in the user-interface. Price is nice but should involve more things.

Pros from Real Users

Pros

  • SurveyLegend has automated data analytics features. The program ensure the process of collecting information online is smooth.
  • SurveyLegend has been a platform that has helped me build a correct system for constantly sending surveys to all my clients. The things I like about this platform were: 1- One of the main things that I liked about this platform is the great variety of dishes that it offered me, that was very important to me since I was able to design quite striking surveys, with an optimized design and also with a correct order throughout the information, in addition, each of the templates are fully modifiable, therefore, you can modify the text font to my liking and you can also modify the general color of each template. The template that this platform offered me were absolutely great. 2- I also like the weight that is formed, it allows me to send automated reminders for when a client has completed the survey that we have recently sent to their inbox, this platform is capable of receiving an alert and a half even when a client sends me has complicated a survey, for which the platform automatically sends a reminder notification to that client, so that they can complete the survey at that moment. 3- I also liked that this money does not allow me to modify the general interface of each survey, I can remove the logo of this platform within each survey that I have carried out, and I can incorporate the logo of my company for each survey, this is fantastic and there is no watermark here of any kind or after the software I used to create this survey. 4- The link of each survey that I have developed is fully customizable, therefore, I can place the link of my company website, as well as I can place any type of link and the clients will see Elena stays placed when I activate the poll. Modifying the link has been great, as that platform gives me a default link for each survey, and I really didn't like that. 5- This platform allowed me to create surveys together, therefore, you can design a Becerro survey with the collaboration of my work team, in addition, you can also add several collaborators for specific surveys, so that you can help me configure each survey or to help me send an account to customers. The collaboration system was fantastic, it allowed me to receive help from the employees during the preparation of each survey.
  • I liked that I could see responses as they came in and could see how long it took for users to respond.
  • Setting up free surveys is really easy. Layouts are beautiful; there are many options. Also many options for types of questions, sections, etc. Extremely useful tool.
  • The survey is super easy to compose question, I mostly use it for open ended questions and I like how super easy to reconstruct the questions. no character limit which is super plus. Editing an existing survey in the glimpse of an eye. I have ADHD and sometimes I forget some words or misspell some! but as soon as I need to edit, I do it in a woosh.
  • The surface is really nice and easy to understand, one can create a survey very fast and very easy, different types of questions and answers are possible, looks professional and there are diagrams ready to use!
  • SurveyLegend is a perfect platform to design all kinds of surveys and send it to customers, this platform offers very advanced features. The things that I liked the most was that this platform allows me to create surveys with a much more attractive design, I have a large list of templates to insert each of my surveys, this helps me to vary the design repeatedly to send surveys different from customers. Another of the things that I like about this platform is that it allows me to view the responses in real time for each of the surveys, every time a client is completing the survey, an immediate notification will be sent to me and by accessing this notification you will be able to view all the answers you are typing in the submitted survey. Another thing that I like is that it also has a very complete free trial, which allows you limited access to sending surveys.
  • This survey tool has more free features than other only survey tools, is very easy to use, and is easy to share results.
  • Surveys can be answered by public without them having to login/create an account, unlike Google Forms which require every respondent to have a Google account.
  • I used this survey site for the first time several months ago, and found it extremely user friendly!

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

SurveyLab
Founded: 2009
Poland
www.surveylab.com

Company Information

SurveyLegend
Founded: 2010
Sweden
www.surveylegend.com

Alternatives

Alternatives

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Riddle Quiz Maker

Riddle Quiz Maker

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Categories

Employee Survey Supported
Forms Automation Supported
Market Research Supported
NPS Supported
Polling Supported
Survey Supported

Categories

Education Supported
Employee Survey Supported
NPS Supported
Polling Supported
Survey Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Polling Features

Data Analysis Tools Supported
Email Distribution Supported
Feedback Collection Supported
Live Results Tracking Supported
Multiple Question Types Supported
Online Polling Supported
Phone Polling Not Supported
Presentation Tools Supported
Q & A Supported
Skip Logic Supported
SMS Polling Supported
Supports Audio / Images / Video Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Not Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Forms Automation Features

Approval Process Control Not Supported
Archiving & Retention Not Supported
Collaboration Supported
Document Indexing Not Supported
Drag & Drop Supported
Full Text Search Not Supported
Remote Document Access Not Supported
Rules-Based Workflow Not Supported
Text Editing Supported
Version Control Not Supported

Market Research Features

Benchmarking Not Supported
Compensation Management Not Supported
Data Management Supported
Email / Online Supported
Face-to-Face Supported
Panel Management Supported
Paper-Based Supported
Phone-Based Not Supported
Sample Management Supported
Statistical Analysis Supported
Survey Management Supported

Pre-employment Testing Features

Aptitude Testing Not Supported
Candidate Comparison Not Supported
Candidate Management Not Supported
Customizable Tests Supported
Online Testing Supported
Personality Testing Supported
Pre-made Test Library Not Supported
Real Time Reporting Supported
Skill Testing Supported
Test Authoring Not Supported
Workflow Management Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Not Supported

Polling Features

Data Analysis Tools Supported
Email Distribution Supported
Feedback Collection Supported
Live Results Tracking Supported
Multiple Question Types Supported
Online Polling Supported
Phone Polling Supported
Presentation Tools Supported
Q & A Supported
Skip Logic Supported
SMS Polling Supported
Supports Audio / Images / Video Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Supported
Question Branching Supported
Question Library Not Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Online Form Builders Features

Artificial Intelligence Supported
Assign Roles / Permissions Not Supported
Collaboration Tools Supported
Conversational Forms Not Supported
Data Tables Supported
Drag & Drop / No Code Supported
Export to PDF Supported
HIPAA Compliant Not Supported
Import Existing Forms Not Supported
Mobile Forms Supported
Offline Forms Not Supported
Pre-made Templates Supported
Quizzes / Questionnaires Not Supported
Reporting / Data Visualization Supported
Signup Forms Supported
Surveys Supported

Integrations

Mailchimp Supported
Salesforce Supported
Dropbox Supported
FreshMail Supported
Google Analytics Supported
Google Drive Not Supported
KonnectzIT Not Supported
LiveChat Supported
Manago AI Supported
Slack Supported
Stackreaction Supported
X (Twitter) Not Supported
Zendesk Supported

Integrations

Mailchimp Supported
Salesforce Supported
Dropbox Not Supported
FreshMail Not Supported
Google Analytics Not Supported
Google Drive Supported
KonnectzIT Supported
LiveChat Not Supported
Manago AI Not Supported
Slack Not Supported
Stackreaction Not Supported
X (Twitter) Supported
Zendesk Not Supported
Claim SurveyLab and update features and information
Claim SurveyLab and update features and information