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About

SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

About

SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Individuals, small & large organizations. | Customer Experience, Market Research, HR, Digital.

Audience

Companies of all sizes that need a beautiful and effective survey, form, poll, NPS tool

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49.00/month
Free Version
Free Trial

Pricing

$19.00 per user per month
We offer a forever free plan known as Starter. In other words; You don't need to pay to use our services :) You can register for free, today!

However, If you ever should need to use our paid plans, for your convenience, we offer both monthly and yearly paid plans.

Monthly Plans:
Pro, $19/month
Business, $39/month
Legendary, $89/month

With the monthly plans you can upgrade and downgrade the same month, this way only paying for one month. No need to commit to more than one month if you should decide one month is enough.

Yearly Plans (plus, save more than 25% with yearly):
Pro, $15/month billed annually at $170
Business, $25/month billed annually at $300
Legendary, $65/month billed annually at $780
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.6 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 4.7 / 5
features 4.5 / 5
design 4.5 / 5
support 4.3 / 5

Pros & Cons from Real Users

Pros

  • 1. SurveyLab can be easily integrated with third-party application for more features. 2. The surveys created on Survey Lab are intuitive and fun to attempt by the user. 3. The creation of surveys does not take a lot of time. 4. The user interface is user-friendly.
  • It can be share over any social media. It has the most responsive interface. It let you make forms from templates and sample designs. I have been making forms for getting feedback. You will get accurate data from it.
  • The sample forms gets updated regularly. Data accuracy is very high. Everything can be monitored while form is active. It has very precise colour scheme.
  • I have used a lot of platforms to make feedbacks but my finest experience was with this platform. You get all the necessary tools at one place. It has templates to help you. You can send it to anyone.
  • I have been using it to take feedbacks, it helps me know what are the things my coworker wants and what are changes I need to make in the working environment. It is easy and very handy. Tools are really helpful.

Cons

  • 1. Honestly, I haven't found any con of this software in my usage, it does what it claims.
  • No cons as per say but it could have more user friendly dashboard.
  • It is new in the market. It doesn't have trial version.
  • I am using it since last year and I have not felt any major issues with it.
  • Not that famous and needs a few modifications in the user-interface. Price is nice but should involve more things.

Pros from Real Users

Pros

  • SurveyLegend has automated data analytics features. The program ensure the process of collecting information online is smooth.
  • SurveyLegend has been a platform that has helped me build a correct system for constantly sending surveys to all my clients. The things I like about this platform were: 1- One of the main things that I liked about this platform is the great variety of dishes that it offered me, that was very important to me since I was able to design quite striking surveys, with an optimized design and also with a correct order throughout the information, in addition, each of the templates are fully modifiable, therefore, you can modify the text font to my liking and you can also modify the general color of each template. The template that this platform offered me were absolutely great. 2- I also like the weight that is formed, it allows me to send automated reminders for when a client has completed the survey that we have recently sent to their inbox, this platform is capable of receiving an alert and a half even when a client sends me has complicated a survey, for which the platform automatically sends a reminder notification to that client, so that they can complete the survey at that moment. 3- I also liked that this money does not allow me to modify the general interface of each survey, I can remove the logo of this platform within each survey that I have carried out, and I can incorporate the logo of my company for each survey, this is fantastic and there is no watermark here of any kind or after the software I used to create this survey. 4- The link of each survey that I have developed is fully customizable, therefore, I can place the link of my company website, as well as I can place any type of link and the clients will see Elena stays placed when I activate the poll. Modifying the link has been great, as that platform gives me a default link for each survey, and I really didn't like that. 5- This platform allowed me to create surveys together, therefore, you can design a Becerro survey with the collaboration of my work team, in addition, you can also add several collaborators for specific surveys, so that you can help me configure each survey or to help me send an account to customers. The collaboration system was fantastic, it allowed me to receive help from the employees during the preparation of each survey.
  • I liked that I could see responses as they came in and could see how long it took for users to respond.
  • Setting up free surveys is really easy. Layouts are beautiful; there are many options. Also many options for types of questions, sections, etc. Extremely useful tool.
  • The survey is super easy to compose question, I mostly use it for open ended questions and I like how super easy to reconstruct the questions. no character limit which is super plus. Editing an existing survey in the glimpse of an eye. I have ADHD and sometimes I forget some words or misspell some! but as soon as I need to edit, I do it in a woosh.
  • The surface is really nice and easy to understand, one can create a survey very fast and very easy, different types of questions and answers are possible, looks professional and there are diagrams ready to use!
  • SurveyLegend is a perfect platform to design all kinds of surveys and send it to customers, this platform offers very advanced features. The things that I liked the most was that this platform allows me to create surveys with a much more attractive design, I have a large list of templates to insert each of my surveys, this helps me to vary the design repeatedly to send surveys different from customers. Another of the things that I like about this platform is that it allows me to view the responses in real time for each of the surveys, every time a client is completing the survey, an immediate notification will be sent to me and by accessing this notification you will be able to view all the answers you are typing in the submitted survey. Another thing that I like is that it also has a very complete free trial, which allows you limited access to sending surveys.
  • This survey tool has more free features than other only survey tools, is very easy to use, and is easy to share results.
  • Surveys can be answered by public without them having to login/create an account, unlike Google Forms which require every respondent to have a Google account.
  • I used this survey site for the first time several months ago, and found it extremely user friendly!

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SurveyLab
Founded: 2009
Poland
www.surveylab.com

Company Information

SurveyLegend
Founded: 2010
Sweden
www.surveylegend.com

Alternatives

Alternatives

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SurveyOL

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Surveyed

Surveyed

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Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Polling Features

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
Skip Logic
SMS Polling
Supports Audio / Images / Video

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

360 Degree Feedback Features

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Forms Automation Features

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Market Research Features

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Pre-employment Testing Features

Aptitude Testing
Candidate Comparison
Candidate Management
Customizable Tests
Online Testing
Personality Testing
Pre-made Test Library
Real Time Reporting
Skill Testing
Test Authoring
Workflow Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Polling Features

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
Skip Logic
SMS Polling
Supports Audio / Images / Video

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Online Form Builders Features

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Integrations

Mailchimp
Salesforce
Dropbox
FreshMail
Google Analytics
Google Drive
KonnectzIT
LiveChat
SALESmanago
Slack
Stackreaction
X (Twitter)
Zendesk

Integrations

Mailchimp
Salesforce
Dropbox
FreshMail
Google Analytics
Google Drive
KonnectzIT
LiveChat
SALESmanago
Slack
Stackreaction
X (Twitter)
Zendesk
Claim SurveyLab and update features and information
Claim SurveyLab and update features and information